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Customer Questions & Answers for
BD-D5700

Customer Questions & Answers:
1,490 Questions
 | 
644 Answers

Questions & Answers for samsung BD-D5700

Question

Netflix Rebuffering

Sometime around Feb my BD-D5700 which had played Netflix beautifully with no problems, started constantly rebuffering, making it almost unwatchable. I had just downloaded a firmware update. I had a previous similar but worse problem with my HT-C6600 (among other problems), which I sent back under warranty and is now for the most part better. My TV (UN55D6420UFXZA) has no problems, which I can only attribute to that fact that I hadn't connected Netflix until my recent problems and hadn't downloaded updates since I bought it a year ago. I've tried connecting the BD-D5700 both wired and wireless and it makes no difference. My TV streams Netflix fine so I don't think it's bandwidth or my router; I have a 25mbit download connection and a n router. I can only attribute it to a firmware update that fouled my player. At previous suggestion of someone from Samsung I tried resetting the SmartHub which didn't make a difference. My warranty is up in June and I'll be sending it back as well if I can't get this resolved ASAP. That will be two Blu-Ray devices sent back for warranty in the past year.
asked 2 years, 5 months ago
potatojumper
on BD-D5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
By your description you have done everything I would suggest to do. So unfortunately, this definitely sounds like it’ll need servicing. Call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How to complete Updating?

Smarthub jumps into update mode, then all we see is "Installing" which never quits. This is very recent. Worked fine before this week.
asked 2 years, 5 months ago
Eagle67
San Jose, CA
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Very sorry to hear about your problem. For most users a hard reset and power cycling is fixing the issue. Please let us know if this does not work by calling 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

why does my smart hub try to install updates but stays locked in the "installing" phase?

When i start smart hub and go to "internet" it says it needs to be updated and starts the update process. It stays in a black screen with "installing" showing in upper right screen. I have left it in this mode overnight and when I check again it still shows "installing". I have gone to settings and did a check for updates and it says "no updates are available" . The last update was done on 03/22/2012.
The Internet portion of smarthub is basically non-operational so I am unable to watch Netflix, Blockbuster, or any other apps.
asked 2 years, 5 months ago
rickg00820
Tampa, FL
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for your inconvenience. Try doing various resets for your device. You'll find the instructions for each one here: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391143&modelname=&modelcode=&session_id=

Please note: a reset will clear all settings you've made to your Blu-ray player or Smart Hub or both depending on the type of reset you do.

If the problem persists after trying all the resets, contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Stuck in load no video no settings

i have tried to reset the unit by holding stop and it wont reset i have tried everything and its stuck in load or if i take the disc out its stuck in the close position on the display. i cant access my menu options or anything.
asked 2 years, 6 months ago
JDCaleb
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted and the normal reset isn't working, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

Hulu Plus and my BD-D5700 wireless Blu-Ray player

It appears that whenever I attempt to play HuluPlus shows on my device, it will display the splash screen of the show and even tell me, " Show X has been brought to you by blah." Then it will think for a few seconds and come back with the error basically stating that there was a problem with the network. I find myself attempting to play the video roughly 4 times before I get it to work. I have done this with no other devices streaming on even on my home network. I have verified other applications on the Blu-Ray are working just fine, such as Netflix, Pandora, as well as Vudu. This seems only to be a consistent problem with Hulu Plus. I have verified the latest firmware on my Blu-Ray, a physical connection to my router and even reset my router as well. I have also verified that other devices can stream Hulu Plus just fine. On top of that, I have reset the Blu-Ray player from the screen by holding down the stop button for more than 8 seconds until it resets the device. I have verified all connected cables and still cannot figure out the issue. It only happens with Hulu Plus. It also will happen after a show has started as well.
asked 2 years, 5 months ago
timogeneredmond
Everett, WA
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately, our server has been timing out, but I understand the issue should be fixed shortly. You should do a complete system reset, not just a Smart Hub reset. Here are the instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35276&rel_cont=Y

If you continue to have this problem, call 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for your.

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number, model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button on the left hand side.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

why does my blue ray player ask me to connect wireless lan adapter when trying to connect to internet in wireless setup?

asked 2 years, 5 months ago
dbdeparasis
on BD-D5700
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your Blu-ray player. Have you been able to successfully open and use any of the included apps such as Netflix, Pandora or others with success? We'd like you to refer to the following troubleshooting article to help narrow down what the issue may be.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340883&modelname=BD-D5700&modelcode=&session_id=PtCQ2kbxPQGs3pGB6bt5cRy1F5mQqpn12Gw0LCfyP2nLHGhtG1xh%21-1721297013%211358249754%211336754704039

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual, firmware & software downloads.

http://www.samsung.com/us/support/owners/product/BD-D5700/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 5 months ago
SamsungTech73
-4points
0out of 4found this answer helpful.
Question

network interference

I get repeated message: Cannot connect due to network interference.
asked 2 years, 5 months ago
datkins45
Virginia Beach
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are number of ways of reducing the interference and improving the signal:
- Strengthen your network signal by locating your router as close as possible to your Blu-ray player and check if there are any obstacles between your wireless router and your Blu-ray player (i.e. concrete walls, metal frames, etc).
- Boost your signal strength by adding a Wi-Fi range extender which will extend the wireless signal and provide a stronger network connection for your Blu-ray player and/or other devices.
- Change the channel on your wireless router to one less crowded.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

computer locked on sign on screen.

just received the system yesterday. everything appeared to function properly. cannot activate my sign on. system worked fine until i started it again this afternoon. probably something is missing.
asked 2 years, 4 months ago
gofer
Wetumpka, AL, USA
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue with your device. We recommend you refer to the following troubleshooting article regarding the activation of Smart Hub.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341460&modelname=BD-D5700&modelcode=&session_id=PLQ0hrHQbp2rwLLBsLW01GQnGH0GnQ9lMp4WZxD626Z9H0FGtJdL%212007262035%21-1257981264%211338560628239

If you're still unable to get it working correctly, we recommend you consider performing a factory reset of your player. Please refer to the troubleshooting article below for more info on that.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-D5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Bluray player memory?

I have been listening to Pandora through my Bluray player on my tv but all of a sudden I get an error message on the screen that reads "Not enough memory" to run the program. What does this mean?
asked 2 years, 4 months ago
fqhfuewqhfoiueq
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Many Blu-rays feature a technology called BD-Java. This software controls disc playback and interactive features on the discs like bonus features that require a connection the Internet, etc. You can insert a blank USB flash drive into the USB drive on the player and it will use this added memory to offset any additional content from the playback of discs or apps. But, you should never remove the USB flash drive from the Blu-ray player when it is actively being used though.

The only other solution to fix this issue is to do a reset of the player. Please review the following troubleshooting to determine which solution you may try to resolve this issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391143&modelname=BD-D5700&modelcode=&session_id=T7WvLp2BZVd5yJpY5JftwKKr8g05Q9LQdJhR4pZtZ2ph2J0rPV6M!107107053!1761676444!7501!-1!1629071088!1761676348!7501!-1!1325094639300

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do i get to your app store

asked 2 years, 4 months ago
jlasabb
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you're looking to access the app store from your device, it must be connected to the Internet and you'll need to activate Smart Hub. Please refer to the following article on how to do that.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031750&fm_seq=48425

If you're looking to see what apps are currently compatible with your product, please refer to the following link and choose your product model via the prompts. If you are not immediately prompted to enter your model from the tiered drop-down menu, click on "Show Apps for a Specific Device."

http://www.samsung.com/us/appstore/browse

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manuals, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-D5700/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Amazon Video on Demand

When is this coming??

I currently have to use my old ROKU box for this.
Very Annoying
asked 2 years, 4 months ago
Darren68
Minneapolis MN
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The Amazon Prime app is currently being developed by Amazon and will be released/launched by Amazon when it is ready. Samsung does not control when the app will be ready and for further information please contact the app manufacturer or check the Samsung App Store periodically for updates.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
2out of 4found this answer helpful.
Question

I'm considering another 40 in. flat screen with LED

Currently, I have an LN40A630 LCD TV and I'm considering a newer LED type TV of the same size. The BD-D5700 has the "smart" features SO, do I need to have an LED TV with the "smart" features? To me, this would be overkill. The newer TV would replace the current LCD in the "viewing" room and the older TV will be moved to another room. The Blue Ray is currently accessed with a router.
asked 2 years, 4 months ago
94dupont
Woodstock, GA
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Since you have a Blu-ray player with Smart Hub, there really is no need to purchase a TV with Smart Hub, as all of the Smart Hub features from your Blu-ray player would be accessible through any TV since the service is based on the player.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I stop the "Stop" symbol from flashing and stopping any kind of playback or streaming?

asked 2 years, 4 months ago
CMosel
Miami
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We have conferred with our resident home theater expert and she indicates that this only happens when someone is attempting to press a button on the remote when that option is not allowed. For example, if someone presses the fast-forward button when the FBI warning is on screen, it's usually not allowed.

She did indicate that if you're seeing the stop button flashing during playback of all DVDs, Blu-rays and other sources, you would need to file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

cannot connect to netflix, ,but network connection status is good

I am unable to connect my Internet Apps - netlix, pandora, huluplus. Network status is connected. Tried installing update as suggested in community help - now BR is just installing.......for hours...
asked 2 years, 5 months ago
kcstyping
NH
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If that doesn't work, try resetting Smart Hub. Follow the instructions here: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045735&fm_seq=48449
answered 2 years, 5 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

My remote control stopped working - where can I order another one?

asked 2 years, 5 months ago
Marryfarry
TN
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can buy all accessories, including remotes, associated with that device at this link: http://www.samsungparts.com/Products/Parts_and_Accessories/BDD5700/Default.aspx
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Samsung BD-D5700 player and Blockbuster

How do I get "Closed Caption" or "Sub titles" when I am watching a movie on Blockbuster?
asked 2 years, 5 months ago
flyingfinn43
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry for your inconvenience. While you may expect something like that to be related to your Blu-ray device, the app would handle that feature. So I would suggest you contact HBO about it.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Netflix Access

I have reset my player and reactivated my netflix account several times and still i getting
"We're having trouble playing this title right now,
Please try again later or pick a different title." and I still cant play nothing in my queue.. What's next??????
asked 2 years, 5 months ago
BetSpikeLee
on BD-D5700
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
I'm very sorry for your inconvenience. At this point, can you verify that other apps are working? In other words, is is only Netflix that is giving you problems? If so, contact your ISP and Netflix. I say contact them because the problem can't be with the device: you've reset the device several times and the other applications are behaving normally. So the other two possibilities are the ISP, which provides the connection to Netflix's server, and Netflix, which controls the application's development and the server.
answered 2 years, 4 months ago
SamsungTech42
-8points
0out of 8found this answer helpful.
Question

Why does the player constantly lose and regain its connection to my wireless network?

I'll be streaming Pandora or Netflix and get the error message "network connection lost, please check settings". The connection resets itself after a time, but the continual interruption doesn't seem right, This happens every 10-15 minutes.
asked 2 years, 4 months ago
Mhuck
Manitowoc, WI
on BD-D5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Make sure your firmware on your blu ray player is updated.
answered 2 years, 1 month ago
CradLow
Flora, IL
0points
0out of 0found this answer helpful.
Question

streaming CRACKLE

just wondering when are we going to be able to stream CRACKLE Movies thrue our BluRa player like you can with Netflix
asked 2 years, 4 months ago
01DUSTY
Antioch ill,60002
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A Crackle app recently became available for the BD-D5700. I haven't streamed any full movies on Crackle yet, but it streamed the previews quite nicely.
answered 1 year, 9 months ago
CoolStreaming
Fremont, CA
0points
0out of 0found this answer helpful.
Question

video streaming

I did contact netflix, they claim the problem is in verizon,
contacted verizon and they said it was in netflix. Watching
the movies it constantly is streaming thru out the movies,
occasionally there will be a movie that doesnt stream
at all. now my question is, is it in the blue ray box, do
i need to purchase something else that will stop this?
asked 2 years, 4 months ago
galileo47
trenton nj
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We recommend you review the following troubleshooting article in an attempt to resolve the issue.

How To Run A Network Connection Test On Your Blu-ray Player
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2667&prd_ia_cd=N0000070&map_seq=10762

While Streaming Netflix The Picture Will "Blink" Or Change Quality
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031696&fm_seq=31864

Setting The Date And Time
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031731&fm_seq=31899

If you're not able to get the app working any better after following the suggestions above, we recommend you consider a factory reset of your device. Please follow the instructions below.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-D5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 4 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
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