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Customer Questions & Answers for
samsung BD-D5700

Customer Questions & Answers:
1,485 Questions
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638 Answers

Questions & Answers for samsung BD-D5700

Question

Amazon Video on Demand

When is this coming??

I currently have to use my old ROKU box for this.
Very Annoying
asked 1 year, 10 months ago
Darren68
Minneapolis MN
on BD-D5700
0points
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answer 1
Thank you for contacting Samsung.

The Amazon Prime app is currently being developed by Amazon and will be released/launched by Amazon when it is ready. Samsung does not control when the app will be ready and for further information please contact the app manufacturer or check the Samsung App Store periodically for updates.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
2out of 4found this answer helpful.
Question

I'm considering another 40 in. flat screen with LED

Currently, I have an LN40A630 LCD TV and I'm considering a newer LED type TV of the same size. The BD-D5700 has the "smart" features SO, do I need to have an LED TV with the "smart" features? To me, this would be overkill. The newer TV would replace the current LCD in the "viewing" room and the older TV will be moved to another room. The Blue Ray is currently accessed with a router.
asked 1 year, 10 months ago
94dupont
Woodstock, GA
on BD-D5700
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answer 1
Thank you for contacting Samsung.

Since you have a Blu-ray player with Smart Hub, there really is no need to purchase a TV with Smart Hub, as all of the Smart Hub features from your Blu-ray player would be accessible through any TV since the service is based on the player.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

video streaming

I did contact netflix, they claim the problem is in verizon,
contacted verizon and they said it was in netflix. Watching
the movies it constantly is streaming thru out the movies,
occasionally there will be a movie that doesnt stream
at all. now my question is, is it in the blue ray box, do
i need to purchase something else that will stop this?
asked 1 year, 10 months ago
galileo47
trenton nj
on BD-D5700
0points
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Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We recommend you review the following troubleshooting article in an attempt to resolve the issue.

How To Run A Network Connection Test On Your Blu-ray Player
http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2667&prd_ia_cd=N0000070&map_seq=10762

While Streaming Netflix The Picture Will "Blink" Or Change Quality
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031696&fm_seq=31864

Setting The Date And Time
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031731&fm_seq=31899

If you're not able to get the app working any better after following the suggestions above, we recommend you consider a factory reset of your device. Please follow the instructions below.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual, software & firmware downloads.

http://www.samsung.com/us/support/owners/product/BD-D5700

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Why does the player constantly lose and regain its connection to my wireless network?

I'll be streaming Pandora or Netflix and get the error message "network connection lost, please check settings". The connection resets itself after a time, but the continual interruption doesn't seem right, This happens every 10-15 minutes.
asked 1 year, 10 months ago
Mhuck
Manitowoc, WI
on BD-D5700
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Make sure your firmware on your blu ray player is updated.
answered 1 year, 7 months ago
CradLow
Flora, IL
0points
0out of 0found this answer helpful.
Question

streaming CRACKLE

just wondering when are we going to be able to stream CRACKLE Movies thrue our BluRa player like you can with Netflix
asked 1 year, 10 months ago
01DUSTY
Antioch ill,60002
on BD-D5700
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answer 1
A Crackle app recently became available for the BD-D5700. I haven't streamed any full movies on Crackle yet, but it streamed the previews quite nicely.
answered 1 year, 3 months ago
CoolStreaming
Fremont, CA
0points
0out of 0found this answer helpful.
Question

Netflix

I am also having the same problem as someone else in this forum where Netflix has not worked for around a week. Everything works up until I actually try and load a selection. The load bar gets about half way through, and it says that it could not load the selected title, and to try something else or try again later. We've been trying it everyday and it still doesn't work. Hulu and Pandora work fine, and netflix works fine on my xbox and laptop, both of which are on the same wireless network as my bluray player. I've tried to reset the bluray player, but that doesn't work either. It can't be my ISP or netflix since both of them work on other appliances and on the same wireless network.
asked 1 year, 10 months ago
mrtyler7
Albuquerque
on BD-D5700
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
You seem to have a rather unique issue. Please contact us through a social media channel to give you more personal service:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Please provide the model number, serial number, the firmware version, the Smart Hub Version, and the App Version.
answered 1 year, 10 months ago
SamsungTech42
-5points
0out of 5found this answer helpful.
Question

How do I return Blu-ray player for repiar started process and received number LTK56401197135X but was unable process completely?

see above question
asked 1 year, 10 months ago
kiddster1709
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on the number you provided, that looks like a chat transcript number. We're going to need some additional information to further investigate this issue for you, so if you would, please fill out and submit the form below. Please include the complete model code and serial number from your Blu-ray player in addition to your contact information.

https://www.facebook.com/samsungsupport?sk=app_158125230916392

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can I stop the "Stop" symbol from flashing and stopping any kind of playback or streaming?

asked 1 year, 10 months ago
CMosel
Miami
on BD-D5700
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1 answer
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answer 1
Thank you for contacting Samsung.

We have conferred with our resident home theater expert and she indicates that this only happens when someone is attempting to press a button on the remote when that option is not allowed. For example, if someone presses the fast-forward button when the FBI warning is on screen, it's usually not allowed.

She did indicate that if you're seeing the stop button flashing during playback of all DVDs, Blu-rays and other sources, you would need to file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why do some of the apps time out after about 60 seconds

Was scrolling thru the Fitness app on my Smart tv and found that around 60 seconds or so, they time out (see a little thing go round and round) and then the video continues. It did this several times...very annoying
asked 1 year, 10 months ago
maxevabud
Nebraska
on BD-D5700
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Answers
answer 1
I'm very sorry that you're experiencing this issue. Unfortunately, we have too little information to determine what may have been happening. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

The set up raster is too large for my TV Screen.

The set up raster is too large for my TV Screen. I am unable to read the first half of the left side of the screen menu. I have to guess. I am using a HD Samsung TV with 1080p capability connected via high speed HDMI cable. I cannot fix the problem trying to change the aspect ratio. Please advise, thank you. v.
asked 1 year, 9 months ago
vern1927
Milton, Florida USA
on BD-D5700
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

As long as both your HDTV and Blu-ray are set to 1080p resolution, this shouldn't cause anything to appear out of the ordinary on your screen. Does this same issue occur with any other electronic device that may be connected to your HDTV?

We recommend you perform a factory reset of your Blu-ray player:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045734&fm_seq=48442

If that does not work, try performing a factory reset of your TV. Since you did not specify the model, we can only suggest you visit the following webpage, select TV and select your model from the drop-down menu. Once your product is selected, click SUPPORT in blue and search for "factory reset" in the FAQs and How-Tos search bar.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Smart Hub and netflix will not start

I have a good network connection, it was able to update the firmware, the network status shows fine. When in setup, and i go to internet, the globe just spins and does nothing else. If I press smart hub, same thing, if I press the netflix button, it goes to the globe and just spins. I have done everything I can find on teh blogs. reset to factory, set the time zone, updated firmware, powered off, for a whole day, pushe the reset 2 times or more, set it up again. It used to work 2 months ago, now nothing. There are no smart hub apps and their used to be. I am located in canada
asked 1 year, 9 months ago
davidbk
canada
on BD-D5700
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
I'm very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 9 months ago
SamsungTech42
-2points
1out of 4found this answer helpful.
Question

I recently downloaded firmware for my BluRay and now my netflix is rebuffering 5x in a 30 min show! How do I remedy this?

I downloaded the firmware to help eliminate the rebuffering and freezing problems I was having. I have had my ISP come out and check the strength of our signal and it is above what they say they are selling me. I am really tired of the run around on this. Is it the Samsung products that can't manage streamimg like I've heard or does someone have an answer to this problem?
asked 1 year, 9 months ago
ADWLW10
Columbus, OH, USA
on BD-D5700
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We're sorry to hear you're encountering this issue. We recommend you perform a reset of Smart Hub in an effort to resolve it.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045735&fm_seq=48449

If the issue persists, please contact us via our social media channels for additional support.

If you have Facebook, go to the following URL:

http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

If you have a Twitter account, go to the following URL:
http://twitter.com/#!/samsungsupport

Having a transaction number, model number and serial number handy ahead of time will be helpful.

Finally, before attempting any future firmware updates, we recommend you consider performing a hard reset of your device first.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045737&fm_seq=48457

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Netflix will load to selection screen but will not play the video

Netflix will allow me to get to the point of selecting a title to play then I receive the 'We're having trouble playing this title right now. Please try back later or pick another title' message.

This has been happening for a week. I have already done a hard reset, installed the latest fireware and deactivated/reactivated the player from the netflix account.
asked 1 year, 9 months ago
dball
Michigan, USA
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Try going on Netflix and change the download speed for your account.
answered 1 year, 5 months ago
Mettech
Indiana
0points
0out of 0found this answer helpful.
Question

When I go into smart hub and click on You Tube! It tells me I don't have enough memory! I uninstalled all my apps and it still won't let me! Help?

asked 1 year, 9 months ago
Anonymous
Salisbury, MA, USA
on BD-D5700
0points
0out of 0found this question helpful.
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Answers
answer 1
Thank you for contacting Samsung.

In addition the space that apps will take up on your Blu-ray player, the Blu-rays themselves store files as part of the interactive content they offer to customers. You can read more about that feature via the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=348948

If you have not already done so, we recommend you consider performing a factory reset of your player. This should help you resolve this issue.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287

After setting up your network connectivity, we recommend you apply any available firmware updates prior to setting up Smart Hub and downloading any apps.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

my bluray doesnt want to play blueray disck but it plays regular dvd

my bluray is a WiFi Blu-ray Disc Player (BD-D5700)
asked 1 year, 9 months ago
rigo12
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a factory reset of your player.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045737&fm_seq=48460

Once the factory reset is complete and you've reconnected your player to your home network, we recommend you check to make sure that it does have the latest firmware (released 7/2/2012).

You should be prompted to update automatically, though you can also download the firmware update and copy to a blank USB flash drive. To download the update and the USB update instructions, open the following link and click on MANUALS & DOWNLOADS > FIRMWARE.

http://www.samsung.com/us/support/owners/product/BD-D5700/ZA

If the issue persists, please consider contacting us via Facebook or Twitter.

If you have Facebook, go to the following URL:

https://www.facebook.com/samsungsupport?sk=app_158125230916392

If you have a Twitter account, go to the following URL:

http://twitter.com/#!/samsungsupport

Having a model number, serial number and a transaction number handy ahead of time will be helpful.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

blueray player tray not opening

blueray player tray says open and loading but never opens
asked 1 year, 9 months ago
bigrich01
on BD-D5700
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend that you perform a factory reset of the player.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287

If the issue persists, we recommend you consider filing a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Not Enough Memory

When I try to connect to Pandora using my Bluray I get a message saying I do not have enough memory to connect to this app.

I am using Cox Communication for my internet connection. Before I moved I used AT&T Uverse and never saw this lack of memory message.

Can someone help me with this? Thank you.
asked 1 year, 9 months ago
pagriffin53
Tulsa, OK
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

This issue has nothing to do with your Internet Service Provider, but rather the amount of storage space on your Blu-ray player.

We recommend you review the following FAQ articles:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031733&fm_seq=31901

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00047030&fm_seq=50353

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Netflix client will not play any title in its listing.

I have a BD-D5700 that has been playing ok for several months. Two days ago, I was looking through My Queue on Netflix (through the player). When I selected a movie my son had just watched the night before, the player starts to load, then at 20% puts up a message that it cannot currently play the title and I should try again later.

I have reset the network connection, deactivated and reactivate the player in Netflix and have attempted to reload the app in SmartHub. None of these have been successful.

Any advice would be appreciated.
asked 1 year, 8 months ago
BDragon
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

If you have already done so, we recommend you apply the latest firmware update for this device. The most recent update was released on 8/1/2012. We were informed by our home theater specialist that this firmware specifically addresses known issues in Netflix. Please follow the instructions below to learn more about to perform this task.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-D5700

If Netflix continues to act up, we recommend you perform a reset of Smart Hub.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045735&fm_seq=48447

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
+1point
1out of 1found this answer helpful.
Question

Why does Smart Hub not load?

Turned it on and the Smart Hub Logo comes on and it says Loading, but it never goes to the menu. Worked fine yesterday. It forced an Update, and now it doesn't work.
asked 1 year, 8 months ago
Frank47
Tennessee, USA
on BD-D5700
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How many are having Netflix issues with this player?

I have had this player for around 6 months and have had issues with the Netflix app from day one. I upgraded to a faster internet service, rebooted the router many times, reset Smart Hub many times and have reset the player itself many times. All this to NO avail.

Even after applying the 8/1/12 upgrade which said that it would clear up known issues with Netflix....it still doesn't work. i have logged many hours of time on the phone and chat with Samsung and Netflix support....all to no avail.

When will Samsung supply a bluray that works as advertised? My issue has supposedly been escalated....but I was told that 3-4 months ago and have yet to get satisfaction....
asked 1 year, 8 months ago
DCLOVELL
NY
on BD-D5700
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

Please email us at qasupport@sea.samsung.com so that we can investigate your case more thoroughly. Please be sure to provide your contact info and any transaction numbers or helpful notes from prior attempts from Samsung support.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
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