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Customer questions and answers for
BD-D5700
Customer questions and answers:
1,476 Questions
| 629 Answers
Customer questions and answers for samsung BD-D5700
Question
Why does the picture stop when playing a Blue Ray DVD?
I'm playing a Blue Ray DVD and the picture stops... skips and some times continues. If I play the same DVD on my BD-D5700 I don't have any problems. I've played no more than 20 movies in the past year, but do listen to Pandora through the BD-6500 on a regular basis. Any idea what the problem might be???
asked 1 year, 4 months ago 
on BD-D5700
Username
RetiredinSouthport
Southport NC
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You could press the stop button on the player itself for 10 sec until you see the word setup on the front panel to hard reset the player or you could just do a power cycle. I the problem still occurs then check the firmware version of your unit if it still updated or not, and if not you could download the latest version on the samsung website using a usb flashdrive, disc burning or use the 'by internet' process if your unit is connected on the net. If the problem still occurs, your unit needs to be repaired.
answered 1 year, 4 months ago
Username
StrikeEagle
0points
0out of 0found this answer helpful.
Question
I have asked this question a number of times and have not received a response.
I need an activation code to enter in Netflix to allow wireless between the player and Netflix.
Tags: access code
asked 1 year, 4 months ago on BD-D5700
Username
whowho
58104
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
You need to get that once you try to open the netflix app on your player. It should pop up with one for you to enter.
answered 1 year, 4 months ago
Username
ccm275
Kansas City
0points
0out of 0found this answer helpful.
Question
what does network interferance occured please try later mean ?
I have been connected before
Tags: internet connection
asked 2 years, 2 months ago on BD-D5700
Username
mick555555555
mpls
0points
0out of 0found this question helpful.
16 answers
Answers
answer 1
I received this once. What had happened in my case is that the connection had been changed from wireless to wired, therefore it couldn't connect to the internet. Not sure if that would be the case every time this message appears though.
answered 2 years, 2 months ago
Username
cgass177
Lynnwood, WA
-2points
0out of 2found this answer helpful.
answer 2
I am having the same issue I have it hard wired into the lan. I installed it last week and it was working yesterday I started getting the network interferance. I went back through the settings and hard wired is still checked and it is giving me an IP address. I have done a reset and gone back through the settings and am still getting the "network interferance". I can get to the applications but as soon as I make a choice I get the network interferancce.
answered 2 years, 2 months ago
Username
schewe0520
north east, md
0points
0out of 0found this answer helpful.
answer 3
I had to go into settings go to connection and say yes to reset and it always worked after that, sometimes I have to enter my password for netfex. Mine is wireless.
answered 1 year, 11 months ago
Username
twinoftwins
washington
0points
0out of 0found this answer helpful.
answer 4
I called Samsung. I was told to update the firmware. did that and it now seems to be working.
settings - by internet, then get latest version
settings - by internet, then get latest version
answered 1 year, 9 months ago
Username
JGerber
+1point
1out of 1found this answer helpful.
answer 5
had the same problem. Have a samsung smart tv and it is working fine. I am using a wireless router and had to go into the settings on the router to change to a WEP setting and run the shared option from the set up disk that came with my router. I am not computer person I am a plumber with not much patience for computers and worked through it. every thing works fine.
answered 1 year, 9 months ago
Username
DEF66
0points
0out of 0found this answer helpful.
answer 6
I kept getting the network interference message. Turned out my phone connection for FIOS was ancient, full of rusted connections. When I picked up the landline phone there was lots of static. Had the phone company replace the junction box on the outside of my house, and the network interference messages went away.
answered 1 year, 8 months ago
Username
BlairJ
Seattle
0points
0out of 0found this answer helpful.
answer 7
It means that Samsungs Network is currently down due to service or problems. Try it again tomorrow and hopefully it will be working again.
answered 1 year, 6 months ago
Username
ElectronicsJunkieVA
+1point
1out of 1found this answer helpful.
answer 8
My wireless router locks up every week. My router simply requires a reboot. Try this.
1. Turn off Samsung Blu-ray player.
2. Turn off wireless router for at least 10 seconds. Anything less and it won't fix your problem.
3. Turn on wireless router. Let it boot up for 3-4 minutes at least. Anything less and it won't fix your problem.
4. Turn on Samsun Blu-ray player.
5. On Samsung Blu-ray player, go to Smart Hub, then choose an internet service, like Netflix.
That should help in most cases.
1. Turn off Samsung Blu-ray player.
2. Turn off wireless router for at least 10 seconds. Anything less and it won't fix your problem.
3. Turn on wireless router. Let it boot up for 3-4 minutes at least. Anything less and it won't fix your problem.
4. Turn on Samsun Blu-ray player.
5. On Samsung Blu-ray player, go to Smart Hub, then choose an internet service, like Netflix.
That should help in most cases.
answered 1 year, 6 months ago
Username
bulrush
MI
+1point
2out of 3found this answer helpful.
answer 9
try resting router
answered 1 year, 5 months ago
Username
salgado70
0points
1out of 2found this answer helpful.
answer 10
First try resetting your router and modem, or gateway. If that doesn't fix your problem try checking your network settings with your computer and make sure you allow sharing on your network. That should cover the obvious fixes to this issue.
answered 1 year, 5 months ago
Username
FixedIncomeFanFun
Kentucky
-1point
0out of 1found this answer helpful.
answer 11
Sometimes people live in homes prier too 1960 and all there walls are painted with lead baced paint.
Try moving your net work transmiter closer to your player to get a beter single. this might help.
Try moving your net work transmiter closer to your player to get a beter single. this might help.
answered 1 year, 5 months ago
Username
scotton51
Sioux city Iowa
-1point
0out of 1found this answer helpful.
answer 12
Network busy bad connection
answered 1 year, 5 months ago
Username
ibdawg
ms
-1point
0out of 1found this answer helpful.
answer 13
There is interference between your wi- fi router and the dvd player wi- fi, which is called the Network,it could be cell phone, laptop etc.Try to re-connect in a few minutes
answered 1 year, 5 months ago
Username
Anonymous
Tiverton, R.I.
+1point
1out of 1found this answer helpful.
answer 14
I got the network interference error a few times when I try to start up Netflix, and it goes away whenever I fully power down my IPOD touch by holding the button at the top of the device for a few seconds. It seems there is some sort of interference between the blu-ray wireless and the IPOD wireless. I don't know if I need to change some setting on my wireless router? Any thoughts?
answered 1 year, 5 months ago
Username
olivea
+1point
1out of 1found this answer helpful.
answer 15
I received that message also. I ended updating by router from my provider. It gave me a stronger signal, my router was old.
answered 1 year, 4 months ago
Username
Joyjazz
Southern MN
0points
0out of 0found this answer helpful.
answer 16
It could be as simple as my problem. My wireless router is right outside my bedroom in my living room. Because of the thick walls (likely lead paint), if I close my door it can't access the internet, but if I open the door it works really well.
answered 1 year, 4 months ago
Username
ccm275
Kansas City
-1point
0out of 1found this answer helpful.
Question
All internet apps are working except netflix, why? I open the app and it states I'm not connected to the internet.
I've searched the internet to find a lot of people having this issue. This needs to be addressed and fixed. I just went out and spent the money on this blu ray player MAINLY for the netflix access. Please help
Tags: netflix
asked 1 year, 4 months ago on BD-D5700
Username
wsteinbacher
CT
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Patch is coming soon from Samsung. Maybe a couple weeks. Just be patient.
Try completely power off (unplug) all TV and network equipment, and restarting. Then try again the next morning when the servers aren't as busy. If that doesn't work, you will need to wait.
See my longer answer.
Try completely power off (unplug) all TV and network equipment, and restarting. Then try again the next morning when the servers aren't as busy. If that doesn't work, you will need to wait.
See my longer answer.
answered 1 year, 4 months ago
Username
GreenMachine33
-1point
1out of 3found this answer helpful.
Question
cant connect to netflix
just got a new WiFi Blu-ray Disc Player (BD-D5700) and it will connect to hulu and everything but netflix. When I try it says. Not connected to the internet please check your connection and try again.
asked 1 year, 4 months ago on BD-D5700
Username
Legotd
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try to hard reset and power cycle your unit and try to access netflix again but if it still fail, the reason might be it's because netflix is having a server issue and having trouble trying to accomodate all the customers trying to access netflix with their samsung blurays all at the same time so just try to access it from time to time and you can have access on it.
answered 1 year, 4 months ago
Username
StrikeEagle
0points
0out of 0found this answer helpful.
Question
Prevent auto shut-off
Hi,
Is there any way to prevent my BD-D5700 from shutting off automatically? Also, when connected to a television via HDMI, whenever the television is shut off, the BD-D5700 shuts off along with it. Ist there any way to prevent this?
This player is for my almost-100-year-old grandmother, so we'd like to keep the player running the Netflix App at all times rather than making her go through additional menus and button-presses to get from startup to Netflix. Thanks.
Is there any way to prevent my BD-D5700 from shutting off automatically? Also, when connected to a television via HDMI, whenever the television is shut off, the BD-D5700 shuts off along with it. Ist there any way to prevent this?
This player is for my almost-100-year-old grandmother, so we'd like to keep the player running the Netflix App at all times rather than making her go through additional menus and button-presses to get from startup to Netflix. Thanks.
asked 1 year, 4 months ago on BD-D5700
Username
tokugawashorts
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Using the remote control of your bluray, just go to settings and disable the anynet on your device because when anynet is activated to all your samsung devices it will automatically turn off all of them if you turn off the tv.
answered 1 year, 4 months ago
Username
StrikeEagle
0points
0out of 0found this answer helpful.
Question
how do I set my Samsung bluray remote to control my Insignia ns-39l700a12 39" tv
Tags: remote codes
asked 1 year, 4 months ago on BD-D5700
Username
glennrude
Caspar, CA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can actually check the user's manual of your unit and look for codes for the remote that can control other brands such as Insignia. If you cannot find the brand on the list that means your samsung remote has no capability to control that particular brand.
answered 1 year, 4 months ago
Username
StrikeEagle
0points
0out of 0found this answer helpful.
Question
Wrong language on bluray player
I cant set it up because it has russian on it not english how do I get english????
asked 2 years, 3 months ago on BD-D5700
Username
bworwood
Utah
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
turn on dvd player, select the green menu button on the remote or select the set up option on the main menu
answered 1 year, 11 months ago
Username
nwaguy29
Wyckoff, NJ
0points
0out of 0found this answer helpful.
answer 2
You can choose your language in the settings menu. Choose settings (the one that looks like a cog) from the main menu and Language is the 5th option down.
answered 1 year, 6 months ago
Username
pwilder
NC
0points
0out of 0found this answer helpful.
answer 3
While your player is on standby mode just press and hold the stop button on the unit itself(not the remote) to put back your unit to its factory default settings. After that you'll see the initial setup and on screen language on the screen in english. So just choose the language that you prefer and do the other steps on the initial setup and you're good to go.(This works in 2010 and 2011 models of blurays and some Home Theater Systems)
answered 1 year, 4 months ago
Username
StrikeEagle
0points
0out of 0found this answer helpful.
Question
is there a tv control code for sylvania?
Tags: users manual updates
asked 2 years, 3 months ago on BD-D5700
Username
spetersluv
home
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Mine's a Sylvania also. When I called Samsung they said I would just have to use the TV's on /off or cable remotes on/off for the TV. If you find out the code (if there is one) please post it! Thanks.
answered 2 years ago
Username
CindyO
0points
0out of 0found this answer helpful.
answer 2
Call Samsung and ask them, but I don't think there is one.
answered 1 year, 4 months ago
Username
Peddler
Hartselle, AL.
0points
0out of 0found this answer helpful.
Question
How do I reset the system so the hub is shown on the TV
Used to work fine. Then the other day when toggling the input to the DVD player it stopped showing the hub on the TV. When I press the Netflix button on the remote, the screen on the DVD player says "online" but nothing happens
Tags: reset, hub, netflix
asked 1 year, 7 months ago on BD-D5700
Username
Indigo
Fairfield CT
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Try unplugging the unit for 5 minutes, then plug it back in. This is what I have had to do since new.
answered 1 year, 7 months ago
Username
GuyStuff
Liverpool, NY
+1point
1out of 1found this answer helpful.
answer 2
I have a similar problem. But I have two very wide vertical black bars on the screen. I'm trying the unplugged reset as I type this
answered 1 year, 5 months ago
Username
RfKing
0points
0out of 0found this answer helpful.
answer 3
Try unplugging the unit for a few minutes, then plug it back in. That should do it!!
answered 1 year, 4 months ago
Username
Peddler
Hartselle, AL.
+2points
2out of 2found this answer helpful.
Question
How do I connect to my airport express wireless router?
I have tried resetting the router, I have called the cable company for the modem (no problem there- all my other devices work -iphone ipad). I do not have a cordless phone or other radio frequency items nearby. What is the problem?????
Tags: insanely irritating!!
asked 1 year, 5 months ago on BD-D5700
Username
LindaMae
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
Every time i start up my smart hub it says I need to have data updated. Its starts the process and may take hours until it feeezes up.
Why does this keep occuring?
Tags: technic
asked 1 year, 5 months ago on BD-D5700
Username
RMVOORT
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If it is a wireless connection, maybe you need a a more powerfull router. Check your modem speed too. For more help, please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
Network Remote will not stay turned off. Is this a firmware bug?
When network remote is turned off in the Settings, it turns back on again after the machine is power cycled.
asked 1 year, 5 months ago on BD-D5700
Username
Spoliator
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
How do I get netflix to appear on my SmartHub?
asked 1 year, 5 months ago on BD-D5700
Username
frassieur
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On Smart Hub, just press the dedicated "Netflix" button on the bottom left of your remote.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
We are unable to play blue-ray movies
We loaded a new blue-ray disk and it played. WE watched about 30 minutes of the movie. Then we played a standard DVD and watched the movie. We have loaded a music CD and it played. When we tried to play the first blue-ray disk, it wouldn't play. We tried to play two different blue-ray disks, they wouldn't play. When playing a blue-ray movie, we get the first chapter, then nothing. The numbers keep advancing, but just the same picture. We have tried everything without any luck.
asked 1 year, 5 months ago on BD-D5700
Username
jkskessler
Anaheim CA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
Can the Samsung BD-D5700 stream AmazonPRIME video, as you can with Netflix?
If so, how is this possible?
Tags: streaming
asked 1 year, 5 months ago on BD-D5700
Username
SeanK
CA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I do not think it is available at this time, as I looked for it myself on Smart Hub. Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
-1point
0out of 1found this answer helpful.
Question
ive done a hard rest on my blue ray player. now i can't sign in to smart hub or get netflix. can i get some help ?
Tags: help
asked 1 year, 5 months ago on BD-D5700
Username
ragg
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
HOW DO I PROGRAM THE REMOTE TO DIRECT TV RECIEVER?
asked 1 year, 5 months ago on BD-D5700
Username
atlranger
atlanta, ga usa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I don't think that is possible, but I may be wrong. Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
I recently installed Pandora into the Disc Player which is connected to an hd flat screen tv (HDMI) and also my home stereo system.
The stereo system is is connected directly to the Disc Player. Everything works great in the setup. Once I process pandora to play, the music plays in both the TV and Stereo. However since I'm not going to sit in the room I want to shut the TV. When I manually press the TV power button the disc player also goes off. How can I keep the disc player running without the TV?
Tags: pandora
asked 1 year, 5 months ago on BD-D5700
Username
fr6ro7
Smithtown, New York
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Just press mute on the TV remote, and it will only play on the stereo system.
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.
Question
When i access my smart hub big black boxes and lines come up on the screen but the other functions of player work just fine.
asked 1 year, 5 months ago on BD-D5700
Username
bigred946
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact Samsung customer service on 1 800 726 7864, or go to the Samsung website, click the support page , and you'll find on the bottom left corner the option to Live Chat or email Samsung about this issue
answered 1 year, 5 months ago
Username
melodymaker
Las Vegas
0points
0out of 0found this answer helpful.