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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-D5700

Customer Questions & Answers:
1,490 Questions
 | 
644 Answers

Questions & Answers for samsung BD-D5700

Question

home theater system??

Can I add home theater system to my samsung blue ray d5700 and samsung tv 46 inch hd?
asked 2 years, 9 months ago
Ronita
Glen, NH
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes you can! You can actually connect an hdmi cable from the tv going to the bluray and an optical cable from the bluray to the home theater. If you want to achieve sound from the local cable channels to the home theater, try to connect another optical cable from the cable or satellite box going to the home theater directly.
answered 2 years, 9 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

how do I reset tp get back to initial settings

asked 2 years, 9 months ago
richbren1
Kunkletown, Pa
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a product support guide on this issue here:

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35287
answered 1 year, 10 months ago
CoolStreaming
Fremont, CA
0points
0out of 0found this answer helpful.
Question

remote features

about 2 wks ago, I was able to use the dvd remote to control the samsung tv I have was able to turn on change vol & channel. Now it only works for the dvd player
asked 2 years, 9 months ago
darren98901
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try to check the dvd's user's manual for remote control codes for samsung tv and try it one by one. If nothing works then it means your tv is not compatible with the remote.
answered 2 years, 9 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

Unusual activity with disc tray

Has anyone else noticed that every once in a while, the disc tray would randomly be open but only part way. This happens after the unit has been turned off and whether there was a disc left in the tray or not.
asked 2 years, 9 months ago
BDOwner
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is this model not compatible with Netflix?

Why is this model not compatible with Netflix?If the store had disclosed this I probably would haved purchased a different model. Is there a fix?

Problem is constant rebuffering and then kicks out of movie with referrel to Netflix.
asked 2 years, 9 months ago
Wyatt1
CA.
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Netflix is compatible with this model.

Buffering issues can be attributed to either settings in the router, the speed of your Internet service, and some cases even the amount of usage in your neighborhood can have an effect on available bandwidth.

It may also be attributed to available server bandwidth at Netflix.

Unfortunately, with so many variables, it's difficult to offer suggestions based on the symptom. If it continues to happen, you may want to check with a network specialist who may be able to help you pinpoint the problem.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why do I keep getting the having trouble playing this title messege?

Just recently I have started getting the messege, "We're having trouble playing this title right now. Please try back later or pick a different title." This has just started in the last week.
asked 2 years, 9 months ago
redbear
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That may be a licensing issue with Netflix, or an extremely slow connection in your home network.

Check that slower devices aren't connected, or that other devices aren't using heavy streaming applications, like YouTube, downloads, and other high priority issues while watching movies.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

netflix hookup

I am connected to the internet but get the error when trying to pull up Netflix -I get "Not connected to the Internet. Please check your connection and try again"....What is wrong????
asked 2 years, 9 months ago
taggly
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
rest the system if that doesn't fix it return the unit to the store and get another one
we bought 2 and had to exchange one because it had the same problem.
answered 2 years, 7 months ago
perrn
georgetown il
-1point
0out of 1found this answer helpful.
Question

initial settings- don't want network connection- only basic function of playing dvd into tv onitor

I can't get beyond this window - don't know where skip is on remote
asked 2 years, 9 months ago
easguitar
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
After choosing your preferred language, press start then choose the 16:9 original or normal on the tv aspect then after that press the 'D' or color blue button on the remote to skip the network setup and the initial setup of your unit is complete.
answered 2 years, 9 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

Why do I have to reboot for each Netflix movie?

Every time I try to watch a Netflix movie - I keep getting interuptions while it Rbuffers and after several of these I get an error message.
These issues happen at least every 3-4 minutes.
But if I reboot the Samsung Blu-Ray 5700 then I can watch the movie no problem.

It's just a pain in the neck having to reboot the Blu Ray player every time I want to watch a movie.

And updates don't help. I tried updates and then went back to the Factory Reset - either way, I end up having to reboot constantly!
asked 2 years, 9 months ago
peter007
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, sometimes network issues can cause this.

If you already know that this isn't due to your network or internet speed, this may be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Internet

Can you search the web on this player?
asked 2 years, 9 months ago
BigDaddy42
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No, web browsing is not an available app at the time of this posting. For current App availability, please check the following link:

http://www.samsung.com/us/appstore/...

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

USB Port

Can I watch movies via the USB port with jump drive?
asked 2 years, 9 months ago
gclift46
Greenfield, IN
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes you sure can.
answered 1 year, 10 months ago
Elmo4588
Florida
0points
0out of 0found this answer helpful.
Question

netflix rebuffering

Hi my blu ray keeps rebuffering after watching a few movies or shows from netflix. It gets to the piont where it will rebuffer every minute or so. the only way to correct is to unplug the power cord and wait a few seconds then plug in again power on and you are good to go problem fixed untill you watch a few movies again then repeat the unplug. I have tried the reset (hold start button on blu ray) then get the app and network set up again but same thing happens. I am hard wired to the internet (not wireless). will there be a software fix for this? Will adding a thumb drive help with added memory or is there a way to clear the buffer/temp file/memory ( not sure what happens when unplugged but something is cleared)instead of unplugging it, that causes this issue. thanks in advance for any insight or help on this issue
asked 2 years, 8 months ago
jssv
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear that you're having this problem with your Blu-ray player.

In some cases, it may have to do with the possibility that you might not have the latest firmware update loaded onto your Blu-ray player. To do this, you may need to download the instructions and the update from the www.Samsung.com/support website.

For your specific model, the firmware update and instructions can be found here:

http://www.samsung.com/us/support/o...?

If you still continue to have trouble, try reaching out to the Samsung customer service center directly at 800-SAMSUNG for further troubleshooting.

We appreciate your support of Samsung products and look forward to resolving this issue.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is Blockbuster updating, but not finishing update on 3/3/2012

Blockbuster was working fine until today. I try to get into it and it says it's updating and never seems to finish. I waited 10 mns. I have a 10mbps connection. Anyone else have this problem.
asked 2 years, 8 months ago
DCLOVELL
NY
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why do I have to turn my player on and off 5 - 10 times to get it to work?

It just hangs on load and freezes up. Powering off and on sometimes takes as many as to times before it works. This is for watching a disc or watching netflix. It has been doing this for more than 6 months.
asked 1 year, 6 months ago
stevester
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a hard reset of the player:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391149&modelname=BD-D5700

If the issue persists, we recommend you file a service request:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

where is the usb port

asked 2 years, 9 months ago
rcwhipp61
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On Page 17, it's listed on the front right hand side of the unit that faces you while the unit is in operation.

The front panel, right hand side should pop open and give you access to the USB port.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

NETFLIX

LOGS IN TO SOMEONE ELSES NETFLIX AND WONT RESET TO MINE OR LOG OUT OF THERES
asked 2 years, 9 months ago
TYTYRA
Sanger, CA 93657, USA
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
reset the system that should clear the other account
answered 2 years, 7 months ago
perrn
georgetown il
0points
0out of 0found this answer helpful.
Question

Connection problem.

Having connection problem with apps, Netflix and Pandora, Netflix keeps having to load and rebuff non stop. My wireless network status shows full signal, and my laptop and IPad has no problem playing Netflix or Pandora off same network.
asked 2 years, 8 months ago
Jshrine
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try turning off your blu-ray player and unplugging it from the outlet. Wait several seconds, then plug it back in and re-start the unit. I find this usually solves the problem. I suspect the unit's RAM gets full, and for some reason it isn't able to clear the old data without having the power supply cut.
answered 1 year, 10 months ago
CoolStreaming
Fremont, CA
0points
0out of 0found this answer helpful.
Question

How to install local storage?

asked 2 years, 8 months ago
Hokulani
on BD-D5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
plug a usb mem stick in the usb port on the front right hand side
answered 2 years, 4 months ago
perrn
georgetown il
0points
0out of 0found this answer helpful.
Question

apps doesn't work.

been try'n 4 day's now nothing not one, smarthub page open's connected & logon & nothing open's ?
asked 2 years, 8 months ago
Anonymous
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

i just bought this player for the netflix app and i cant even access it, it keeps saying im not connected to theinternet when i am. what can i do?

asked 2 years, 8 months ago
slucio
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

Try starting Netflix again, and see if that fixes the issue.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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