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Customer Questions & Answers for
samsung BD-D5700

Customer Questions & Answers:
1,488 Questions
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642 Answers

Questions & Answers for samsung BD-D5700

Question

Getting to Network Setting and Home Menu

I got to the initial settings and entered my network settings. They were not correct and I could not get it to connect to the internet. After that, I could not get back to the initial settings, I could not find how to reset the settings or get to the home menu. Please help.
asked 2 years, 9 months ago
pohulyna
Munhall, PA
on BD-D5700
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1 answer
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answer 1
power up the unit with no disk in ,, press menu if the panel does not open with power up,,go to settings,,then to network,,then to wireless if that is what you need to configure,,press enter and it will let you reconfigure the network settings
answered 2 years, 8 months ago
bestnametaken
0points
0out of 0found this answer helpful.
Question

how to play Pandora on my blu-ray player?

asked 2 years, 9 months ago
parteema
Amherst, MA
on BD-D5700
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answer 1
You have to go online and set up a free account with Pandora. Then you can go to the app on the blu-ray player and enter your log in info. This will allow you to play Pandora.
answered 2 years, 9 months ago
GuyStuff
Liverpool, NY
0points
0out of 0found this answer helpful.
Question

tv codes for vizio

asked 2 years, 9 months ago
ronchi
millsboro,de
on BD-D5700
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1 answer
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answer 1
No codes are available for Vizio televisions on the 2011 product lines.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to connect to music playlist on pc. I see playlist but no files

asked 2 years, 9 months ago
JSWELSWE
on BD-D5700
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answer 1
It depends on what the files are, and what kind of files are supported. MP3. for instance is supported, where as ACC is not.

Specific kind of files and share devices are supported for streaming. Not knowing what you've tried, check the manual for set up instructions. If you have already tried those, and nothing works, try reaching out to the Samsung customer service center at 800-SAMSUNG for further assistance.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the free 3 month limited warranty extension automatic or do I need to process this separately?

asked 2 years, 9 months ago
jbd441
fL
on BD-D5700
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answer 1
Registering online on the U.S. Samsung website will extend some products an additional 3 months.

For further information, please call the Samsung customer service center directly at 800-SAMSUNG for specific warranty-related inquiries.

We appreciate your support of Samsung products!

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to change the language in my blu-ray

asked 2 years, 9 months ago
waltwe
on BD-D5700
0points
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1 answer
Answers
answer 1
go through the instructions that came with it and it's easy.
answered 2 years, 8 months ago
cda03107676
kennesaw,georgia
0points
0out of 0found this answer helpful.
Question

When I attempt to play an AVI file it says the file is not supported. How can I fix this?

asked 2 years, 9 months ago
wheelanb
on BD-D5700
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answer 1
The video codec, audio codec and resolution all have to be supported.

It may require re-encoding the file differently in order to meet the criteria of supported codecs.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

HOW DO I GET THE NEW FIRMWARE ON MY BLUERAY PLAYER?

asked 2 years, 8 months ago
REDBETTY
on BD-D5700
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1 answer
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answer 1
Once your connected to your wireless router or wired router, you would power up your blu ray, go into the menu section scroll down to support , there you should see a upgrade feature, from there you can upgrade over the internet (easy) or by usb (intermediate)
more info is posted here
http://www.samsung.com/us/support/downloads/BD-D5700/ZA
under firmware pdf..
answered 2 years, 8 months ago
bestnametaken
-1point
1out of 3found this answer helpful.
Question

where do i find my registration code?

asked 2 years, 8 months ago
szep91
Austin
on BD-D5700
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answer 1
On the back of the bd-d5700 , right hand side, very small print, ...look for s/n
answered 2 years, 8 months ago
bestnametaken
0points
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Question

I purchased my product today. I am unable to get to the initial setup screen, and therefore cannot understand the menus.

I have read the manual, and can find no info as to regaining the startup menu. I never saw this menu, as I had a connection problem and put in a DVD to check it out. I realize now that this likely caused me to bypass the initial menu. What can I do?
asked 2 years, 8 months ago
charlygun
95129
on BD-D5700
0points
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1 answer
Answers
answer 1
You may need to connect the Blu-Ray player with composite (then turn the TV to the AV input) to change the resolution to a supported resolution for your TV.

If that doesn't work, I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I activate Netflix on my new Blu Ray?

asked 2 years, 8 months ago
pezalicious
long beach, ca
on BD-D5700
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1 answer
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answer 1
The Netflix activation code appears when you first launch the Netflix app.

That code will have to be entered online at the www.Netflix.com/activate website so that your player is linked with a Netflix account.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

netflix is gone from my samsung apps why

i have paid member of netflix
asked 2 years, 8 months ago
hindumen
nj usa
on BD-D5700
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1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is netflix on my BD-D5700

It was on there. had an update not on there now.
asked 2 years, 8 months ago
bchevy
Home
on BD-D5700
0points
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1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is my netflix app missing after updating system?

It was on there but now it has just disappeared.
asked 2 years, 8 months ago
fincher222
stockbridge, ga
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Netflix was deleted from my hub and I can't find it in the app section how can i retreve it ?

asked 2 years, 8 months ago
klovell4
on BD-D5700
0points
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1 answer
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answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does the netflix app not appear for download in my samsung apps menu

asked 2 years, 8 months ago
Brils87
on BD-D5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why did Netflix uninstall itself from my apps?

Now I cannot find Netflix anywhere. I get a message to go to Samsung Apps and reinstall netflix, but it isn't anywhere to be found.
asked 2 years, 8 months ago
Ullean01
Cleveland, OH
on BD-D5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I deleted the netflix icon by mistake, I cannot find it in the apps, how can I get it back?

asked 2 years, 8 months ago
heykjw
on BD-D5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What happened to the netflix app?

Today our netflix app automatically deleted and now we can not get it back. How do we get our netflix account to work on the blu ray?
asked 2 years, 8 months ago
farlee
on BD-D5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where did my NetFlix go???

Told me it was updating and then stated that NetFlix was deleted. I pressed the "NetFlix" button on the remote and it told me to install it from the Samsung apps list in the Hub but upon looking I found no app with that name. I use NetFlix 90% of the time on this device. No NetFlix and I will throw this player in the trash! Where is my NetFlix???
asked 2 years, 8 months ago
rfranklin
Port Neches, Texas
on BD-D5700
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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