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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-D5700

Customer Questions & Answers:
1,490 Questions
 | 
644 Answers

Questions & Answers for samsung BD-D5700

Question

my netflix ac not working

what it's stop i can log in computer to watch but not via samsung apps everthig look ok any guide line
asked 2 years, 8 months ago
hindumen
nj usa
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

All internet apps are working except netflix, why? I open the app and it states I'm not connected to the internet.

I've searched the internet to find a lot of people having this issue. This needs to be addressed and fixed. I just went out and spent the money on this blu ray player MAINLY for the netflix access. Please help
asked 2 years, 8 months ago
wsteinbacher
CT
on BD-D5700
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Patch is coming soon from Samsung. Maybe a couple weeks. Just be patient.

Try completely power off (unplug) all TV and network equipment, and restarting. Then try again the next morning when the servers aren't as busy. If that doesn't work, you will need to wait.

See my longer answer.
answered 2 years, 8 months ago
GreenMachine33
-1point
1out of 3found this answer helpful.
Question

What is the model # for the remote control built for Blu ray Bd-d5700 model?

asked 2 years, 8 months ago
dork
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Here is the part available for the BD-D5700.

http://www.samsungparts.com/Product...

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have asked this question a number of times and have not received a response.

I need an activation code to enter in Netflix to allow wireless between the player and Netflix.
asked 2 years, 8 months ago
whowho
58104
on BD-D5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
You need to get that once you try to open the netflix app on your player. It should pop up with one for you to enter.
answered 2 years, 8 months ago
ccm275
Kansas City
0points
0out of 0found this answer helpful.
Question

Why can't I see all episodes for longer TV series on Netflix?

I've noticed that for shows that have larger numbers of episodes, I can't see all available episodes. I've had this problem on my blu-ray, and I've seen it on several other Samsung blu-ray players that friends own.
asked 2 years, 8 months ago
StretchArmstrong
Dallas, TX
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Scrolling through to near 100 gets to the other episodes. If you watch them in order, you usually won't notice a difference with the later episode numbers.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why won't it play Netflix? Just came out of the box and I have set up the smart hub

asked 2 years, 8 months ago
Scoobyleeleedoo78
Winterville, nc
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Have you launched it and added your credentials?

Press the red "A" in the SmartTV section and create your profile and account.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a vizio tv. I want to know how I set up my blueray players remote to operate my vizio tv.

asked 2 years, 8 months ago
ctangel908
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Blu-Ray remotes typically operates many supported televisions, as listed on Page 20 of the user manual. At this time, Vizio is not a model supported with the remote.

--HDTech
answered 2 years, 8 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung BD-D5700 Wireless no Longer Works... LAN Adapter is not connected?

After working great for several months I can no longer connect to Netflix or any online apps. When trying to set up the wireless connection I now receive an error that says "Samsung Wirelss LAN Adapter is not connect. Connect Samsung Wireless LAN Adapter to configure wireless network setting." Why am I receiving this? I did not use an adaptor before, it has always worked and now won't. How can I fix it to go wireless again? Thanks in advance.
asked 2 years, 8 months ago
kmarks24
Land O Lakes, FL
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Do a hard reset on the player by pressing the stop button on the unit itself for 10sec until you see the word setup on the front panel of the player then do a power cycle on the unit. Setup the wireless network again then if the problem still occurs, update the firmware of the unit to the latest version. If the firmware version of the unit is still up to date then you must wait for the next firmware release to update the firmware of the unit.
answered 2 years, 8 months ago
StrikeEagle
-1point
1out of 3found this answer helpful.
Question

My usersmanual does not list a tv control code for my Envision l26w761 tv. Are there one available?

asked 2 years, 8 months ago
csjc3399
Arizona
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are list of remote control codes to control a limited number of tv brands on the user's manual. Now if you can't find the name of the brand on the list of codes then Samsung remote doesn't have a capability to control that particular brand of tv.
answered 2 years, 8 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

Why does the picture stop when playing a Blue Ray DVD?

I'm playing a Blue Ray DVD and the picture stops... skips and some times continues. If I play the same DVD on my BD-D5700 I don't have any problems. I've played no more than 20 movies in the past year, but do listen to Pandora through the BD-6500 on a regular basis. Any idea what the problem might be???
asked 2 years, 8 months ago
RetiredinSouthport
Southport NC
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You could press the stop button on the player itself for 10 sec until you see the word setup on the front panel to hard reset the player or you could just do a power cycle. I the problem still occurs then check the firmware version of your unit if it still updated or not, and if not you could download the latest version on the samsung website using a usb flashdrive, disc burning or use the 'by internet' process if your unit is connected on the net. If the problem still occurs, your unit needs to be repaired.
answered 2 years, 8 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

does product comes with lan cable

asked 2 years, 8 months ago
benieman
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
No. If you still have the user's manual you can look at the accesories page or what's in the box page on it to check what's included when you purchase the unit.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

The blu-ray keeps updating almost everyday...is that normal?

Now within that update I am no longer able to access my smart hub because it keeps getting stuck on initializing when I go to the smart hub. Any thoughts on this issue? I know this is really two questions but I thought I would sneak this in here:)
asked 2 years, 7 months ago
Anonymous
Rowayton
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Maybe your unit is trying to cope up with the latest version of firmware, in order to stop that prompt, try to update the firmware to the latest version.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

How do i get better stream on netflix?

asked 2 years, 7 months ago
Artgarc1
Fresno
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to have a better streaming on netflix, your network or download speed should be atleast 2.5mbps and if you want to experience full high definition from netflix, you need atleast 5mbps and above.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

home theater system??

Can I add home theater system to my samsung blue ray d5700 and samsung tv 46 inch hd?
asked 2 years, 7 months ago
Ronita
Glen, NH
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes you can! You can actually connect an hdmi cable from the tv going to the bluray and an optical cable from the bluray to the home theater. If you want to achieve sound from the local cable channels to the home theater, try to connect another optical cable from the cable or satellite box going to the home theater directly.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

When i started my player it didn't go to the start up menu, now it's in some strange language. How do I get it to go to the startup menu??

asked 2 years, 7 months ago
jimmyo
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Just press and hold the stop button on the player itself(not on the remote) for 10 seconds until you see the word setup on the front panel of the unit to put your player back to its factory default settings and you'll see on the tv screen the initial setup. Just choose the language that you prefer and do the initial setup on the unit and you're good to go.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

Can I replace the door to the disc tray myself if I order the part?

asked 2 years, 7 months ago
swisscheeze
USA
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can do that if you know how to fix your bluray player but there's no assurance that it would work because these kind of devices is really sensitive. At the same time the warranty will be forfeited. What can I advice is just send the unit for repair to a samsung repair facility if it is really defective, besides if it is still under warranty you'll not going to pay anything including the shipping.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

I installed my new blueray player everything is ok except Netflix ,there is not internet service the screen show me,but I have internet ,I see you tub

asked 2 years, 7 months ago
aldospeed
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I bet there's no problem with your unit because it's been connected to the network. There's no problem with your network because you can access all the applications except for netflix right? You can actually contact your router manufacturer to disable a possible firewall that might be blocking the access or you can just try to access netflix from time to time because netflix just might be having a server issue and might be having trouble trying to accomodate all the people trying to access netflix with their Samsung bluray players all at the same time.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

remote features

about 2 wks ago, I was able to use the dvd remote to control the samsung tv I have was able to turn on change vol & channel. Now it only works for the dvd player
asked 2 years, 7 months ago
darren98901
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Try to check the dvd's user's manual for remote control codes for samsung tv and try it one by one. If nothing works then it means your tv is not compatible with the remote.
answered 2 years, 7 months ago
StrikeEagle
0points
0out of 0found this answer helpful.
Question

Why do I have to reboot for each Netflix movie?

Every time I try to watch a Netflix movie - I keep getting interuptions while it Rbuffers and after several of these I get an error message.
These issues happen at least every 3-4 minutes.
But if I reboot the Samsung Blu-Ray 5700 then I can watch the movie no problem.

It's just a pain in the neck having to reboot the Blu Ray player every time I want to watch a movie.

And updates don't help. I tried updates and then went back to the Factory Reset - either way, I end up having to reboot constantly!
asked 2 years, 7 months ago
peter007
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, sometimes network issues can cause this.

If you already know that this isn't due to your network or internet speed, this may be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is this model not compatible with Netflix?

Why is this model not compatible with Netflix?If the store had disclosed this I probably would haved purchased a different model. Is there a fix?

Problem is constant rebuffering and then kicks out of movie with referrel to Netflix.
asked 2 years, 7 months ago
Wyatt1
CA.
on BD-D5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Netflix is compatible with this model.

Buffering issues can be attributed to either settings in the router, the speed of your Internet service, and some cases even the amount of usage in your neighborhood can have an effect on available bandwidth.

It may also be attributed to available server bandwidth at Netflix.

Unfortunately, with so many variables, it's difficult to offer suggestions based on the symptom. If it continues to happen, you may want to check with a network specialist who may be able to help you pinpoint the problem.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
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