I'm sorry to hear that you're having a problem with your Blu-Ray player.
I don't have the ability to offer any troubleshooting tips with the information provided. Please reach out to the Samsung customer service center at 800-SAMSUNG or click on this link to chat with one of our online representatives.http://www.samsung.com/us/support/
We appreciate your support of Samsung products and hope we can have the opportunity to assist you.
answered 2 years, 8 months ago