Looking for Answers about samsung BD-D5700?

Thank you for contacting Samsung.

We recommend you perform a reset of Smart Hub.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391147&modelname=BD-D5700

We then recommend you make sure you have the latest firmware update (released 8/1/2012).

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-D5700

If you have any additional troubles, please email us at qasupport@sea.samsung.com. Please include a brief description of your issue, your product model and serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

I received this once. What had happened in my case is that the connection had been changed from wireless to wired, therefore it couldn't connect to the internet. Not sure if that would be the case every time this message appears though.

I am having the same issue I have it hard wired into the lan. I installed it last week and it was working yesterday I started getting the network interferance. I went back through the settings and hard wired is still checked and it is giving me an IP address. I have done a reset and gone back through the settings and am still getting the "network interferance". I can get to the applications but as soon as I make a choice I get the network interferancce.

I had to go into settings go to connection and say yes to reset and it always worked after that, sometimes I have to enter my password for netfex. Mine is wireless.

I called Samsung. I was told to update the firmware. did that and it now seems to be working.

settings - by internet, then get latest version

had the same problem. Have a samsung smart tv and it is working fine. I am using a wireless router and had to go into the settings on the router to change to a WEP setting and run the shared option from the set up disk that came with my router. I am not computer person I am a plumber with not much patience for computers and worked through it. every thing works fine.

I kept getting the network interference message. Turned out my phone connection for FIOS was ancient, full of rusted connections. When I picked up the landline phone there was lots of static. Had the phone company replace the junction box on the outside of my house, and the network interference messages went away.

It means that Samsungs Network is currently down due to service or problems. Try it again tomorrow and hopefully it will be working again.

My wireless router locks up every week. My router simply requires a reboot. Try this.
1. Turn off Samsung Blu-ray player.
2. Turn off wireless router for at least 10 seconds. Anything less and it won't fix your problem.
3. Turn on wireless router. Let it boot up for 3-4 minutes at least. Anything less and it won't fix your problem.
4. Turn on Samsun Blu-ray player.
5. On Samsung Blu-ray player, go to Smart Hub, then choose an internet service, like Netflix.

That should help in most cases.

try resting router

First try resetting your router and modem, or gateway. If that doesn't fix your problem try checking your network settings with your computer and make sure you allow sharing on your network. That should cover the obvious fixes to this issue.

Sometimes people live in homes prier too 1960 and all there walls are painted with lead baced paint.
Try moving your net work transmiter closer to your player to get a beter single. this might help.

Network busy bad connection

There is interference between your wi- fi router and the dvd player wi- fi, which is called the Network,it could be cell phone, laptop etc.Try to re-connect in a few minutes

I got the network interference error a few times when I try to start up Netflix, and it goes away whenever I fully power down my IPOD touch by holding the button at the top of the device for a few seconds. It seems there is some sort of interference between the blu-ray wireless and the IPOD wireless. I don't know if I need to change some setting on my wireless router? Any thoughts?

I received that message also. I ended updating by router from my provider. It gave me a stronger signal, my router was old.

move your router closer or better yet connecit derectly to the blu ray plyr.

Try disabling your firewall on your router.

from all the devices i have been through and currently use i know now that it is netflix and netflix only that is why it runs the way it does.talk to them.

I had to go to my account on netflix and lower the streaming video quality to stop it from freezing. Most of netflix is all HD video and it requires a high quality router to handle the transfer rates. The other factor could be the router your using. If you are using an older one you may want to consider upgrading to one that is made to handle HD video streaming.

Upgrade your router to N technology if its not already one. Again the closer the router to your device, the better it performs. If you have a VOIP working at the same time you are streaming netflix, it impedes the bandwidth. Any other load on your bandwidth example streaming on your PC or heavy online gaming at the same time affects the performance of your smart TV.

I have the new 55 LED 6000 series & running it wireless thru my Blueray player. Streaming movies was a nightmare it kept rebuffering and some times shutting off ? All i did was upgrade my Firmware its a free download from Samsung. the firmware upgrade is 1025. after doing this it made all the difference in the world. Good luck !!!!

Direct wire with ethernet cable, do not use wireless because it is much slower

Samsung will tell you to call Netflix and claim it could not possibly have anything to do with their BluRay... The very pleasent, professional woman at Netflix suggested I tried unplugging it (I'd reset it twice per advice here, but had not unpluged it). Unplug it, count to 15 and plug it back in. Everything worked fine.

it's thier sevice ,but could be your internet also

I thinmk it is the app itself. I went to netflix and deactivated the player. I then had to do a factory reset and reload the smart hub. After updating I clicked on Netflix Icon and was given a new activation code. Once entered I was able to connect.

Mine came up with this message every time I tried to access the Netflix app. The firmware update that came out on Sept 16 seems to have fixed this problem. After I applied it, the Netflix app finally works. If you haven't already applied the firmware update, do so right away. Hopefully this will fix your problem like it fixed mine!

We had this same problem today. Very frustrating. This type of functionality is so common now that you wouldn't think this problem would exist. Unfortunately, it does. C'mon Samsung. We tried upgrading the firmware, tried unplugging for long periods of time, tried resetting the unit. None of it worked. Here's what did work: We signed up for a Samsung account. Not sure how or why that had any impact but our Netflix fired right up afterwards. So, that was our solution - sign up for a Samsung account and login through the player. Give it a shot. Good luck!

It may be that either Netflix's servers aren't able to be accessed at the moment, or you may need to reset or restart your Blu-ray player. If you continue to have trouble, you may want to reset the unit or contact the Samsung customer service center for further troubleshooting.

If the player is connected, you should be able to access your other apps. You may want also check other apps to see if they able to connect to the Internet as well. That may assist the Samsung agent helping you.

--HDTech

Use the 1 button on the remote. You will need to press the button several times to scroll through the symbols. My 8 year old taught me that :)

by pressing the subtitle button several times; look at the screen as you press the button so u can see 4 ur self.

Press the "1" button on the remote until the "@" appears in the dialog box.

Go to the star where you enter the letters you will get a screen with a page of characters enter what you need when you finish go to the bottom of the screen and press a/A button and it will take you back the screen with the letters. I hope this helps you

If you have a smartphone, you can also try downloading the Samsung Remote app. It has been a huge help when entering text for the various apps. Plus since it works over wifi, it works in situations that a typical remote wouldn't.

It will be available in the Recommended Apps section.

--HDTech

Depending on the model of Blue Ray Player there is already a Netflix button on the remote. By pressing the button it will automatically install nexflix. After that you need a netflix account and need to activate netflix on your player.

Log on to netflix and subscribe monthly or on your BR just click on netflix and subscribe

Log on to it through the recommended apps in your smart hub window. Then follow the prompts .

Double check your network speed. It should be atleast 2.5mbps to stream netflix and it should be atleast 5mbps if you want full high definition. Also check how far is your player to the router. Reposition it much closer to it as closer as possible free from any obstacles on the line of sight.

Double check the speed of your network. In order to normally stream netflix, you need atleast 2.5mbps network speed and if you want full high definition you need atleast 5mbps and up network speed.

I had the same problem and yes it is very frustrating. I moved the blue ray player a few feet closer to the router. In my case three feet made the difference. After that slight change it worked fine. Hope this helps.

The load speed may be attributed to the Blu-ray player attempting to connect to your wireless router after it's initially turned on. This can take up to 30-60 seconds, depending on your network. Without that initial connection, you wouldn't be able to use the apps.

Unfortunately, at this time, there's no shortcut available to go directly to the Smart Hub option and directly access the apps.

--HDTech

Open and close the disc tray. of course this may cause you not to hook up properly to your network but if you just want to watch a dvd/blu ray disc you should be fine.

Your router should be of atleast 2.4 Ghz range and should include N technology for loading your contents faster. Also the closer the router to your device with as less interference as possible the better. If your internet service's bandwidth is heavily used during the same time you are using smart tv then it also contributes to delay. For example using the VOIP or online gaming at the same time takes lot of bandwidth. If you are constantly using your bandwidth heavily, you may want to upgrade your internet service.

I'm sorry to hear that you're having a hard time reading the serial numbers.

For some products, it may be because of the size of the product or the serial number plate. I'll be happy to have the appropriate department address this concern, as we attempt to continue to offer you a quality experience with Samsung products.

--HDTech

You can look on the box and get the numbers you need! They are bigger on the box.

Amen.......very difficult to read the s/n. Threw the box out so I'm stuck with guessing. Surprised that Samsung doesn't have the information accesible in the menu system of the player.

Try unplugging the unit for 5 minutes, then plug it back in. This is what I have had to do since new.

I have a similar problem. But I have two very wide vertical black bars on the screen. I'm trying the unplugged reset as I type this

I'm sorry to hear that you're having this issue with your Blu-Ray player.

Have you tried adjusting the resolution on the player? It could be that the output resolution was inadvertently changed, and the video signal being sent to the TV isn't supported.

Try attaching the Blu-ray player to the TV using the yellow AV cable, switch the TV to the AV source, and see if you're able to access the Blu-Ray menu, change the resolution, and then switch back to the connection you were using before to see if that solves the problem.

--HDTech

I have found that with mine I have to unplug it for about 5 minutes and plug it in. I think I have had half of the issues reported on here happen to me and that seems to fix it everytime. :( Not impressed.......

turn on dvd player, select the green menu button on the remote or select the set up option on the main menu

You can choose your language in the settings menu. Choose settings (the one that looks like a cog) from the main menu and Language is the 5th option down.

DirecTV would have to supply you with the code that they have assigned for Samsung devices.

They offer several different boxes, and the codes may vary from box to box. They would be able to assist further.

--HDTech

Use the HD User Manual or log on to DirecTV and look for remote control codes

The chart listed in the owner's manual on Page 18 lists the television devices that are supported with Blu-ray remote control. The manufacturer you listed is not included on that list.

--HDTech

YES! Try 19, it worked first try on mine.

Units manufactured for, and sold in the U.S. will play only "Region 1" DVDs and "Region A" Blu-Ray discs.

--HDTech

Typically all DVD and Blu ray players sold in the US will only play Region 1 DVD's and Blu Ray discs unless otherwise stated. If in doubt look on the back panel of your player and it will tell you which region discs it will play.

Mine's a Sylvania also. When I called Samsung they said I would just have to use the TV's on /off or cable remotes on/off for the TV. If you find out the code (if there is one) please post it! Thanks.

I saw a link somewhere on the samsung.com website to download allshare.

Not all manufactures will have codes that are represented in the owners manual. We offer the codes for a large array of television manufacturers, and while we are able to offer a wide selection, not all manufacturers or all products will be available.

In this case this particular manufacturer is not supported, as codes are not available in the manual.

--HDTech

It depends. It's up to the studio, and these are assigned by placing digital "flags" on clips that the movie studio doesn't want you to skip. For instance, there'll always be a non-skip flag placed on the FBI warning so that you can't pass it. In most cases, where there are trailers and other advertisements, you may be on the skip by pushing the fast-forward button or by pressing the title menu button on the remote control.

If you receive a message that this option is not available or nothing happens, it may be possible that there's a digital flag that doesn't allow you to skip past this particular section.

--HDTech

I'm sorry to hear that you're having a problem opening the disc tray.

With the disc tray empty and the unit powered ON, press and hold the STOP button for 20 seconds or until the unit resets. If that still doesn't help, you may need to contact the Samsung customer service center at 800-SAMSUNG or chat with an online specialist at the following website for further information:

http://www.samsung.com/us/support/

--HDTech