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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-D5250C

Customer Questions & Answers:
80 Questions
 | 
36 Answers

Questions & Answers for samsung BD-D5250C

Question

Re. Blue-ray DVD player BD-D5250C, the manual says to use only the Samsung wireless LAN adapter, model WIS09ABGN, but your website says the product is

not compatible. Please advise which wireless LAN adapter will work with my new blue-ray dvd player. Thanks
asked 3 years, 6 months ago
Anonymous
on BD-D5250C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
HDTech: The page saying this adapter is not compatible is http://www.samsung.com/us/video/tvs-accessories/WIS09ABGNX/XAA . It also says the BD-C5500 is not compatible, though the BD-C5500 manual says it is compatible.
answered 3 years ago
mrodby
Hawaii
0points
0out of 0found this answer helpful.
answer 2
The BD-D5250C does use the Samsung LinkStick model WIS09ABGN for a wireless connection.

I was on the website to see where the product was listed as "not compatible", but I was unable to find where the website states that. We appreciate you bringing that to our attention, however and wanted to confirm that the WIS09ABGN LinkStick will indeed work with your Blu-ray player.

Thanks for your interest in Samsung products.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

cant login to samsung account

can't choose letters
asked 2 years ago
luvtv2011
on BD-D5250C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Download an update and I can register and choose the letters.
answered 1 year, 7 months ago
terecosme
Puerto Rico
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

player will not play after playing a blu ray, it says dvd is not clean why?

will play regular dvd but will not play blu ray after having just played one.
asked 3 years, 3 months ago
gmagloglo
Mesquite,TX
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The blueray does need to be cleaned very well with soap (delicate dishsoap, such as the blue dawn) and water (rinse well) then dried with a special cloth used for cleaning dvds. I experienced the same problem and this worked for me.
answered 3 years, 3 months ago
vanessa33
Idaho
0points
0out of 0found this answer helpful.
Question

how can I add a new "program" ie..like netflix is... to my blue ray player- I would like to add fear net so i can watch it on my blue ray. Help?

I would like to add fear.net to my list of online products I can watch on my Samsung BlueRay player- how do I do this?
asked 3 years ago
2FU1FM0FA
duluth, ga.
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Fear.net would have to author an App.

If you'd like them to make an app, send them an email and let them know. The SDK (Samsung Developer's Kit) can be found here if they'd like to make an App for Samsung devices. Since they own their trademarks and property, they would have to author it.

Hope this helps, and good luck!

http://www.samsungdforum.com/

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My SmartHub just deleted Netflix. How do I restore it?

Also, search does not work. I cannot enter any characters at all.
asked 3 years ago
winecheese7
USA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

bluray player bd-d5250c setup has the hdmi color format greyed out. how do I access this option?

asked 3 years, 5 months ago
bednarz3
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Either the media, or connected device is not supporting the color format.

Without more detail, it's difficult to determine which menu option this refers to, and what the possible problem or solution might be.

--HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where do I get a samsung wireless LAN adapter?

asked 3 years, 6 months ago
Ibelieve
Houston, Texas
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung wireless LAN adapters can be obtained at many national retailers, online retailers, or at the www.Samsungparts.com website. If you need assistance ordering directly from Samsung, you can reach out to our parts department at 1-800-627-4368.

Thanks for your support of Samsung products.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

BLU-RAY PLAYER MODEL BD-D5250C - HOW DO I RESET TO INITIAL SETTINGS

CURRENTLY THE PLAYER HAS A FOREIGN LANUAGE - I WANT ENGLISH
asked 3 years, 5 months ago
WINS
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
With the player powered ON and the disc tray empty, press and hold the STOP button until the unit resets itself. Then, turning the unit back on will give you the options to set up language and network options.

Thanks for your support of Samsung products!

--HDTech
answered 3 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Netflix does not work

The Blu ray player shows Netflix registration date before I bought the player. I just want to reset and get Netflix to work. This is bizarre. Your 800 Number doesn't even answer questions.
asked 3 years, 4 months ago
djc1015
on BD-D5250C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear that you're having a hard time getting Netflix to work.

Let's try resetting your unit. If this doesn't help, you may need to contact the Samsung customer service center at the following link:

http://www.samsung.com/us/support/

With the disc tray empty and the unit powered ON, press and hold the STOP button until the unit resets. This will effectively bring the unit back to factory settings, or the settings from the last firmware update.

Once you reconnect to your router and launch the Netflix app, you'll be prompted to enter a code into the www.Netflix.com/activate website, which will then let the Blu-ray player to your Netflix account.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

I'm at firmware 2011/01/22-001002. Is there an update available? I've got a bd-d5250c

asked 3 years, 4 months ago
mikebooth1
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At the time of this posting, there is not a firmware update for the BD-D5250C.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What brands of lan adapters will work with this model Blu-Ray, BD-D5250C?

asked 3 years, 4 months ago
onesinglguy
Englewood Colorado
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Only the WIS09ABGN Samsung LinkStick will work with the BD-D5250C.

The WIS09ABGN LinkStick can be found at many national retailers, online retailers and at the www.samsungparts.com website.

If you'd like to order one direct from Samsung, you can do that at 800-627-4368.

Thanks for your interest in Samsung products.

--HDTech
answered 3 years, 4 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can netflix be reset so you can enter a different code?

I have a old netflix code on my blueray and I would like to put a different account in. is there anyway to do this. I have tried to reset the blueray and tha old account stayed there. I have a BD-D5250C
asked 3 years ago
alabama498
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Launch Netflix and get to where the movies are available and displayed.

Then, press the INFO or TOOLS button.

Along with the account information, there's an option to deactivate the account.

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

will this player play a CD also?

asked 3 years ago
dirkh
Lincoln, CA USA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes; Audios CDs; DVDs, BluRay, MP3 CDs,Photo CDs, all of them. Except VCD/SCVD.
answered 3 years ago
KenshinX
Puerto Rico
0points
0out of 0found this answer helpful.
Question

Can I connect a wireless keyboard and mouse for serfing apps?

There is a USB port on my BD-5250C Blue ray. Will a USB transceiver for a keyboard and mouse be recognized. Can I connect a USB Hub for multiple devices (i.e flash drive ... etc.).
asked 3 years, 3 months ago
Anonymous
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At the time of this posting, there is no support available for external USB keyboard or mouse options.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where is the netflix application?

asked 3 years, 3 months ago
Babeth
San juan Puerto rico
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Netflix App is not available for all countries. If not displayed to download on your player is cause your contry doesn't allow it or not support your region.
answered 3 years ago
KenshinX
Puerto Rico
0points
0out of 0found this answer helpful.
Question

I just hooked up my new BD-5250 and the picture is all in black and white. What's wrong?

asked 3 years, 1 month ago
hnnaps
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

It may be a connection issue, but you didn't say what cable or which connection you've connected to your TV.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 1 month ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Since my player won't support the DVDs I burn on my computer (Photoshop Elements), do you know a program I can get to burn DVDs that it will play?

If I use the same program, but write to a different disc, will that work?
asked 3 years ago
drron55
Hilton Head, SC
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's hard to say why it's not playing.

You'll want to emulate the formats used for DVD discs, but I don't have any recommendations that I can offer.

If +R doesn't work, try -R discs.

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I use my samsung smart tv in conjunction with my samsung smart blu-ray player to connect to the internet wirelessly?

My smart tv already is connected to the internet via a samsung linkstick.
How can I use my blu-ray player to do same without a second linkstick?
asked 3 years ago
JLinski
Woodland, CA, USA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Data doesn't transfer from one device to another, such as from the TV to Blu-Ray or the other way around.

A separate LinkStick for the TV and Blu-Ray player would be necessary for simultaneous connections. The same LinkStick could be used for either one at a time (since you can't really use two at a time at the same time anyway), but if you don't want to switch from one device to another, then you'll need to purchase two LinkSticks.

Thanks for your interest in Samsung products.

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Today my bluray player started to cut in and out. The screen goes blank and the sound stops, but it's still on.What's causing this?

asked 3 years ago
Anonymous
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the FF>> button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

set language

set up set language in other than english how do i set unit up for english?
asked 3 years ago
cliffrindels
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

You'll also be prompted for which language you prefer. 1 for English should do the trick.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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