Search Samsung

Looking for Answers about samsung BD-D5250C?

Choose a Category
AppstoreApps(Q:636 A:259)
Battery(Q:1 A:0)
Chargers(Q:2 A:2)
Dishwashers(Q:15 A:24)
Dryers(Q:42 A:53)
Electric Ranges(Q:83 A:110)
French Door(Q:3 A:4)
Gas Ranges(Q:97 A:125)
Induction(Q:6 A:7)
LCD(Q:3 A:3)
LED Lighting(Q:2 A:3)
OTR(Q:113 A:167)
Pedestals(Q:8 A:7)
Side Vent Kit(Q:6 A:5)
Top Load Washers(Q:41 A:73)
UHD TV(Q:43 A:39)
Verizon Wireless(Q:109 A:125)
Washers(Q:24 A:36)
Water Filters(Q:14 A:14)
Shop now at Samsung
or
Choose a Category
See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-D5250C

Customer Questions & Answers:
80 Questions
 | 
36 Answers

Questions & Answers for samsung BD-D5250C

Question

Re. Blue-ray DVD player BD-D5250C, the manual says to use only the Samsung wireless LAN adapter, model WIS09ABGN, but your website says the product is

not compatible. Please advise which wireless LAN adapter will work with my new blue-ray dvd player. Thanks
asked 3 years, 3 months ago
Anonymous
on BD-D5250C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
HDTech: The page saying this adapter is not compatible is http://www.samsung.com/us/video/tvs-accessories/WIS09ABGNX/XAA . It also says the BD-C5500 is not compatible, though the BD-C5500 manual says it is compatible.
answered 2 years, 10 months ago
mrodby
Hawaii
0points
0out of 0found this answer helpful.
answer 2
The BD-D5250C does use the Samsung LinkStick model WIS09ABGN for a wireless connection.

I was on the website to see where the product was listed as "not compatible", but I was unable to find where the website states that. We appreciate you bringing that to our attention, however and wanted to confirm that the WIS09ABGN LinkStick will indeed work with your Blu-ray player.

Thanks for your interest in Samsung products.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

cant login to samsung account

can't choose letters
asked 1 year, 10 months ago
luvtv2011
on BD-D5250C
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Download an update and I can register and choose the letters.
answered 1 year, 5 months ago
terecosme
Puerto Rico
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

bluray player bd-d5250c setup has the hdmi color format greyed out. how do I access this option?

asked 3 years, 3 months ago
bednarz3
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Either the media, or connected device is not supporting the color format.

Without more detail, it's difficult to determine which menu option this refers to, and what the possible problem or solution might be.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

BLU-RAY PLAYER MODEL BD-D5250C - HOW DO I RESET TO INITIAL SETTINGS

CURRENTLY THE PLAYER HAS A FOREIGN LANUAGE - I WANT ENGLISH
asked 3 years, 3 months ago
WINS
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
With the player powered ON and the disc tray empty, press and hold the STOP button until the unit resets itself. Then, turning the unit back on will give you the options to set up language and network options.

Thanks for your support of Samsung products!

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where is the netflix application?

asked 3 years ago
Babeth
San juan Puerto rico
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Netflix App is not available for all countries. If not displayed to download on your player is cause your contry doesn't allow it or not support your region.
answered 2 years, 10 months ago
KenshinX
Puerto Rico
0points
0out of 0found this answer helpful.
Question

How can I use my samsung smart tv in conjunction with my samsung smart blu-ray player to connect to the internet wirelessly?

My smart tv already is connected to the internet via a samsung linkstick.
How can I use my blu-ray player to do same without a second linkstick?
asked 2 years, 10 months ago
JLinski
Woodland, CA, USA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Data doesn't transfer from one device to another, such as from the TV to Blu-Ray or the other way around.

A separate LinkStick for the TV and Blu-Ray player would be necessary for simultaneous connections. The same LinkStick could be used for either one at a time (since you can't really use two at a time at the same time anyway), but if you don't want to switch from one device to another, then you'll need to purchase two LinkSticks.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 10 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the smarthub on my bluray player was "updating" and when it was finished it deleted my netflix app. how do i get it back?

asked 2 years, 10 months ago
Anonymous
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

We’re committed to quality customer care, so if we can assist, please reach out.

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Blue Ray notified me there was an update and I said OK to install it. At restart Netflix is gone from my aps and aps list?

asked 2 years, 10 months ago
HDMOMMA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When updates are rolled out by an App owner like Netflix, the old versions are uninstalled so that new versions can be installed. Netflix is available as a download from the “Video” section of Apps on applicable Samsung Blu-Ray players, and it is always available for download if it wasn’t automatically installed or updated on your player (provided you live in a region where Netflix is available, and your player supports the Netflix App).

If you are still unable to install Netflix, or the App has disappeared and you aren't able to find it in the Apps section, please reach out to the Samsung customer service center at 800-SAMSUNG or speak with one of our technicians at the chat link below:

http://www.samsung.com/us/support/

Thanks for your continued support of Samsung products!

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Every disc either skips or freezes at some point. Is this a lemon?

I am very unsatisfied with this product. (Samsung Smart Blu-ray, BD-D5300 / BD-D5250c )
** Every disc I use skips or freezes at some point. Regular DVDs, BluRays, Recorded ones and even brand new ones right out of the wrapper.
It is so frustrating. Try explaining to a 4 year old why she cant watch the rest of her movie.
Also it is very loud, I thought this would be a quiet machine.
I am wondering if I received a defective player or just made a poor choice in this product as a whole.
Thank you
asked 2 years, 9 months ago
losingFaith77
CA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this seems to be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can not get Blockbuster to work. I get an xmlHttP Error: Unknown Code (1002). How do I fix this?

asked 2 years, 6 months ago
lljklu
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Netflex has quit working on the DVD

It has been working great until last evening when it failed
to let me log on.
asked 2 years, 2 months ago
insider
bellevue, wa
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support articles.

I'm Unable to Access Blockbuster or Netflix But Can Access Pandora and Other Network Features
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031717&fm_seq=31885

Netflix Error Messages: Your Netflix Keys Have Been Hacked, Your ESN Has Been Hacked, DRM Is Corrupt
http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00031737&fm_seq=31905

If you need any additional support with this issue, please contact us via Facebook or Twitter.

https://www.facebook.com/samsungsupport?sk=app_158125230916392

http://twitter.com/#!/samsungsupport

Having a transaction number, model number and serial number written down ahead of time will be helpful.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Pandora account not finded

I try to install Pandora but in the Apps I don't have the Pandora Icon. I only have Video,Games,Education,sports,lifestyle and information. I don't ha
asked 2 years, 2 months ago
irios
san juan
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support guide.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2668&prd_ia_cd=N0000070&map_seq=10765

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/owners/product/BD-D5250C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Have audio but no video

Before I shut my player down this morning it was playing just fine. When I turned it back on a couple of hours later I had sound but no picture. Picture works just fine on TV.
asked 1 year, 11 months ago
Anonymous
Fayetteville, NC, USA
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a hard reset of your player.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391149&modelname=BD-D5250C

We also recommend you check your cable connections to the TV or try swapping out cables to make sure the issue is not cable-related. If the issue persists, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is this device (BD-D5250C) support closed-captions and subtitles for other languages when I watching a movie?

asked 1 year, 9 months ago
eddie007
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Captions with Blu-ray is not a player-specific feature; rather it is a disc-specific feature. In order to turn on captions, place a disc in the player and go to the main menu and you'll be able to set audio and subtitle options.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Where can I get the wireless LAN adapter

asked 1 year, 8 months ago
kevduckhem
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can obtain parts and accessories at the www.samsungparts.com website.

Thanks for your support of Samsung products.

--Mr.Samsung
answered 1 year, 7 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I rent a movie and came up that I need to update my blue ray. Where I could download the updated that I need?

asked 1 month, 3 weeks ago
Dpastorpj
Puerto Rico
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Our research indicates that this player has not received any firmware updates. That being said, if you would like to double-check, please refer to the instructions for OTN in the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=391679&modelname=BD-D5250C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 month, 2 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

where do I get a samsung wireless LAN adapter?

asked 3 years, 3 months ago
Ibelieve
Houston, Texas
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung wireless LAN adapters can be obtained at many national retailers, online retailers, or at the www.Samsungparts.com website. If you need assistance ordering directly from Samsung, you can reach out to our parts department at 1-800-627-4368.

Thanks for your support of Samsung products.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I'm at firmware 2011/01/22-001002. Is there an update available? I've got a bd-d5250c

asked 3 years, 2 months ago
mikebooth1
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At the time of this posting, there is not a firmware update for the BD-D5250C.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What brands of lan adapters will work with this model Blu-Ray, BD-D5250C?

asked 3 years, 2 months ago
onesinglguy
Englewood Colorado
on BD-D5250C
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Only the WIS09ABGN Samsung LinkStick will work with the BD-D5250C.

The WIS09ABGN LinkStick can be found at many national retailers, online retailers and at the www.samsungparts.com website.

If you'd like to order one direct from Samsung, you can do that at 800-627-4368.

Thanks for your interest in Samsung products.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Netflix does not work

The Blu ray player shows Netflix registration date before I bought the player. I just want to reset and get Netflix to work. This is bizarre. Your 800 Number doesn't even answer questions.
asked 3 years, 2 months ago
djc1015
on BD-D5250C
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear that you're having a hard time getting Netflix to work.

Let's try resetting your unit. If this doesn't help, you may need to contact the Samsung customer service center at the following link:

http://www.samsung.com/us/support/

With the disc tray empty and the unit powered ON, press and hold the STOP button until the unit resets. This will effectively bring the unit back to factory settings, or the settings from the last firmware update.

Once you reconnect to your router and launch the Netflix app, you'll be prompted to enter a code into the www.Netflix.com/activate website, which will then let the Blu-ray player to your Netflix account.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
1 2 3 4 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.