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Customer Questions & Answers for
samsung BD-D5250C

Customer Questions & Answers:
79 Questions
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35 Answers

Questions & Answers for samsung BD-D5250C

Question

Re. Blue-ray DVD player BD-D5250C, the manual says to use only the Samsung wireless LAN adapter, model WIS09ABGN, but your website says the product is

not compatible. Please advise which wireless LAN adapter will work with my new blue-ray dvd player. Thanks
asked 2 years, 10 months ago
Anonymous
on BD-D5250C
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answer 1
HDTech: The page saying this adapter is not compatible is http://www.samsung.com/us/video/tvs-accessories/WIS09ABGNX/XAA . It also says the BD-C5500 is not compatible, though the BD-C5500 manual says it is compatible.
answered 2 years, 5 months ago
mrodby
Hawaii
0points
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answer 2
The BD-D5250C does use the Samsung LinkStick model WIS09ABGN for a wireless connection.

I was on the website to see where the product was listed as "not compatible", but I was unable to find where the website states that. We appreciate you bringing that to our attention, however and wanted to confirm that the WIS09ABGN LinkStick will indeed work with your Blu-ray player.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 10 months ago
MisterSamsung
SamsungHQ
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Question

cant login to samsung account

can't choose letters
asked 1 year, 5 months ago
luvtv2011
on BD-D5250C
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2 answers
Answers
answer 1
Download an update and I can register and choose the letters.
answered 1 year ago
terecosme
Puerto Rico
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
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Question

can netflix be reset so you can enter a different code?

I have a old netflix code on my blueray and I would like to put a different account in. is there anyway to do this. I have tried to reset the blueray and tha old account stayed there. I have a BD-D5250C
asked 2 years, 5 months ago
alabama498
on BD-D5250C
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1 answer
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answer 1
Launch Netflix and get to where the movies are available and displayed.

Then, press the INFO or TOOLS button.

Along with the account information, there's an option to deactivate the account.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
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Question

where do I get a samsung wireless LAN adapter?

asked 2 years, 10 months ago
Ibelieve
Houston, Texas
on BD-D5250C
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answer 1
Samsung wireless LAN adapters can be obtained at many national retailers, online retailers, or at the www.Samsungparts.com website. If you need assistance ordering directly from Samsung, you can reach out to our parts department at 1-800-627-4368.

Thanks for your support of Samsung products.

--HDTech
answered 2 years, 10 months ago
MisterSamsung
SamsungHQ
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Question

BLU-RAY PLAYER MODEL BD-D5250C - HOW DO I RESET TO INITIAL SETTINGS

CURRENTLY THE PLAYER HAS A FOREIGN LANUAGE - I WANT ENGLISH
asked 2 years, 10 months ago
WINS
on BD-D5250C
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1 answer
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answer 1
With the player powered ON and the disc tray empty, press and hold the STOP button until the unit resets itself. Then, turning the unit back on will give you the options to set up language and network options.

Thanks for your support of Samsung products!

--HDTech
answered 2 years, 10 months ago
MisterSamsung
SamsungHQ
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Question

will this player play a CD also?

asked 2 years, 5 months ago
dirkh
Lincoln, CA USA
on BD-D5250C
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1 answer
Answers
answer 1
Yes; Audios CDs; DVDs, BluRay, MP3 CDs,Photo CDs, all of them. Except VCD/SCVD.
answered 2 years, 5 months ago
KenshinX
Puerto Rico
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Question

I'm at firmware 2011/01/22-001002. Is there an update available? I've got a bd-d5250c

asked 2 years, 9 months ago
mikebooth1
on BD-D5250C
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answer 1
At the time of this posting, there is not a firmware update for the BD-D5250C.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What brands of lan adapters will work with this model Blu-Ray, BD-D5250C?

asked 2 years, 9 months ago
onesinglguy
Englewood Colorado
on BD-D5250C
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1 answer
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answer 1
Only the WIS09ABGN Samsung LinkStick will work with the BD-D5250C.

The WIS09ABGN LinkStick can be found at many national retailers, online retailers and at the www.samsungparts.com website.

If you'd like to order one direct from Samsung, you can do that at 800-627-4368.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
0points
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Question

I just hooked up my new BD-5250 and the picture is all in black and white. What's wrong?

asked 2 years, 6 months ago
hnnaps
on BD-D5250C
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1 answer
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answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

It may be a connection issue, but you didn't say what cable or which connection you've connected to your TV.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 6 months ago
MisterSamsung
SamsungHQ
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Question

set language

set up set language in other than english how do i set unit up for english?
asked 2 years, 5 months ago
cliffrindels
on BD-D5250C
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answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

You'll also be prompted for which language you prefer. 1 for English should do the trick.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
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Question

Is this device (BD-D5250C) support closed-captions and subtitles for other languages when I watching a movie?

asked 1 year, 4 months ago
eddie007
on BD-D5250C
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1 answer
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answer 1
Thank you for contacting Samsung.

Captions with Blu-ray is not a player-specific feature; rather it is a disc-specific feature. In order to turn on captions, place a disc in the player and go to the main menu and you'll be able to set audio and subtitle options.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Pandora account not finded

I try to install Pandora but in the Apps I don't have the Pandora Icon. I only have Video,Games,Education,sports,lifestyle and information. I don't ha
asked 1 year, 9 months ago
irios
san juan
on BD-D5250C
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support guide.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2668&prd_ia_cd=N0000070&map_seq=10765

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, FAQs and How-Tos, as well as manual & software downloads.

http://www.samsung.com/us/support/owners/product/BD-D5250C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
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Question

Trying to connect to our wireless network , keeps saying check signal cable

asked 1 year, 6 months ago
arlene1
Colorado Springs, CO, USA
on BD-D5250C
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's our complete troubleshooting guide to wireless networks: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340883&modelname=BD-D5250C

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech42
0points
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Question

Where can I get the wireless LAN adapter

asked 1 year, 3 months ago
kevduckhem
on BD-D5250C
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1 answer
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answer 1
You can obtain parts and accessories at the www.samsungparts.com website.

Thanks for your support of Samsung products.

--Mr.Samsung
answered 1 year, 2 months ago
MisterSamsung
SamsungHQ
0points
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Question

I thought my Samsung Galaxy Note was supposed to come with an S pen. one was not in the box

asked 1 year, 1 month ago
DustyLil
on BD-D5250C
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1 answer
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answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns, especially since you specified a Blu-ray product model and we don't know if you're referring the the Samsung Galaxy Note tablet or smart phone. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

bluray player bd-d5250c setup has the hdmi color format greyed out. how do I access this option?

asked 2 years, 10 months ago
bednarz3
on BD-D5250C
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1 answer
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answer 1
Either the media, or connected device is not supporting the color format.

Without more detail, it's difficult to determine which menu option this refers to, and what the possible problem or solution might be.

--HDTech
answered 2 years, 10 months ago
MisterSamsung
SamsungHQ
0points
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Question

Netflix does not work

The Blu ray player shows Netflix registration date before I bought the player. I just want to reset and get Netflix to work. This is bizarre. Your 800 Number doesn't even answer questions.
asked 2 years, 9 months ago
djc1015
on BD-D5250C
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
I'm sorry to hear that you're having a hard time getting Netflix to work.

Let's try resetting your unit. If this doesn't help, you may need to contact the Samsung customer service center at the following link:

http://www.samsung.com/us/support/

With the disc tray empty and the unit powered ON, press and hold the STOP button until the unit resets. This will effectively bring the unit back to factory settings, or the settings from the last firmware update.

Once you reconnect to your router and launch the Netflix app, you'll be prompted to enter a code into the www.Netflix.com/activate website, which will then let the Blu-ray player to your Netflix account.

--HDTech
answered 2 years, 9 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Since my player won't support the DVDs I burn on my computer (Photoshop Elements), do you know a program I can get to burn DVDs that it will play?

If I use the same program, but write to a different disc, will that work?
asked 2 years, 5 months ago
drron55
Hilton Head, SC
on BD-D5250C
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1 answer
Answers
answer 1
It's hard to say why it's not playing.

You'll want to emulate the formats used for DVD discs, but I don't have any recommendations that I can offer.

If +R doesn't work, try -R discs.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
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Question

How can I use my samsung smart tv in conjunction with my samsung smart blu-ray player to connect to the internet wirelessly?

My smart tv already is connected to the internet via a samsung linkstick.
How can I use my blu-ray player to do same without a second linkstick?
asked 2 years, 5 months ago
JLinski
Woodland, CA, USA
on BD-D5250C
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answer 1
Data doesn't transfer from one device to another, such as from the TV to Blu-Ray or the other way around.

A separate LinkStick for the TV and Blu-Ray player would be necessary for simultaneous connections. The same LinkStick could be used for either one at a time (since you can't really use two at a time at the same time anyway), but if you don't want to switch from one device to another, then you'll need to purchase two LinkSticks.

Thanks for your interest in Samsung products.

--HDTech
answered 2 years, 5 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do i add surround sound?

What do I need to buy to add 5.1?
asked 2 years, 4 months ago
HowdySox
on BD-D5250C
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answer 1
A 5.1 receiver and speakers would be one option, as would a Home Theater system be another.

Adding speakers directly to the Blu-Ray player may not be possible - the receiver or theater system would be a better solution.

--HDTech
answered 2 years, 4 months ago
MisterSamsung
SamsungHQ
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