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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
BD-D5100

Customer Questions & Answers:
186 Questions
 | 
149 Answers

Questions & Answers for samsung BD-D5100

Question

Which one is the open button on the blu-ray remote

asked 2 years, 10 months ago
mfrye99
on BD-D5100
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
Sorry there is'nt one. You have to go to player and do it. No biggie though, you have to go to machine to put disc in anyway.
answered 2 years, 8 months ago
ILuvGolf
midwest
0points
0out of 0found this answer helpful.
answer 2
Unfortunately, the remote for the BD-D5100 does not have a button that will open/close the disc tray. Personally, I've never had a use that that button on other models that I have since you have to physically go to the machine to either put-in or take-out the disc. Hope this helps!
answered 2 years, 10 months ago
LuvSamSunginMI
Detroit
0points
0out of 0found this answer helpful.
answer 3
Anonymous - Regret speaking so quickly. Missed the part about the remote. It appears there is none on the remote. You will have to open it manually. Not a big deal as you have to eventually insert/remove a disc.
answered 2 years, 10 months ago
Pachaco
North Florida
0points
0out of 0found this answer helpful.
answer 4
First on your right-hand side after prompts such as load, stop, off; etc. It's "Open/Close; "Stop"; "Play/Pause"; "Power" - left to right, in that order. Best regards.
answered 2 years, 10 months ago
Pachaco
North Florida
-2points
0out of 2found this answer helpful.
Question

how do i connect to wireless network?

asked 3 years, 2 months ago
tommmy
on BD-D5100
-1point
0out of 1found this question helpful.
3 answers
Answers
answer 1
this player has no built in wifi so you have to use wired connection.
answered 2 years, 11 months ago
EyesLikeKnives
Mesa,AZ
0points
0out of 0found this answer helpful.
answer 2
HDTech's answer is wrong. This model (BD-D5100) can only connect using a wired connection. The device was not built with the wireless feature capability. Page 10 (English language version), while not clearly stating so, shows connecting with wired only. No mention of lack of wireless capability. I confirm this with an online support Agent, as well.
answered 3 years ago
brauh01
0points
0out of 0found this answer helpful.
answer 3
Your Samsung Blu-Ray player requires a wired connection, or the Samsung WIS09ABGN LinkStick for wireless connectivity to your router.

LinkSticks can be obtained at many national retailers, online retailers and at the www.Samsungparts.com website. Parts can also be ordered directly from Samsung by calling 1-800-627-4368.

We appreciate your support of Samsung products and look forward to assisting you.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

is the hdmi port on the back of my blu-ray player both input and output or just output

asked 3 years, 1 month ago
mayernpls
on BD-D5100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Only an output!
answered 2 years, 8 months ago
Nach0
0points
0out of 0found this answer helpful.
answer 2
output only
answered 2 years, 10 months ago
dishdr
0points
0out of 0found this answer helpful.
answer 3
It would be the video and audio output only.

--HDTech
answered 3 years, 1 month ago
MisterSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How do you open tray with remote on BD-D5100?

asked 3 years ago
jwuc
on BD-D5100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
IT CANNOT BE DONE WITH THE REMOTE, NO BIG DEAL AS YOU HAVE TO GET UP TO PUT THE DISK IN ANYWAY, THE BUTTON TO RIGHT OF THE DISPLAY IS THE OPEN BUTTON
answered 2 years, 6 months ago
XSPEEDMASTER
WESTERN WASHINGTON
0points
0out of 0found this answer helpful.
answer 2
must use button on player none on remote
answered 2 years, 10 months ago
dishdr
0points
0out of 0found this answer helpful.
answer 3
i have searched for answers in forums myself and im 99% sure that there is no button for this function on the remote. many reviews for this player state this as a negative point but on the plus side,did you know that you can view media from a external hardrive thru the usb port on the front of the player? i have a 500 gb maxtor external with numerous files which play flawlessly. give it a try but be patient as it reads your drive-your player will notify you that it recognizes your device.
answered 2 years, 11 months ago
EyesLikeKnives
Mesa,AZ
0points
0out of 0found this answer helpful.
Question

BDD5100 player will not play avi movies on usb. it states not supported file format. i have to convert them to MP4 format in order for them to show

asked 2 years, 11 months ago
thessey2
USA
on BD-D5100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I have had great success playing *.avi movies.
SOME of them can be controlled using the Samsung remote; most cannot.

So it is a little more complicated - may have something to do with an encoding options (?).
answered 1 year, 10 months ago
harwichboy
Eastern Massachusetts
0points
0out of 0found this answer helpful.
answer 2
I wonder if the highly-rated responder has looked closely at support. I have great success viewing *.avi files from a USB connected hard drive. Video and audio are limited by *.avi specifications - but can be quite good.

I haven't discovered an easy way to control playback (pause=yes) any attempt to rewind of slow motion can result in starting the avi selection over.
answered 2 years, 4 months ago
harwichboy
Eastern Massachusetts
-1point
0out of 1found this answer helpful.
answer 3
There is a reason for that. The Blu-ray player is only built with certain compatibility. It is supposed to be like that.
answered 2 years, 10 months ago
funbrett25
Kenai, Alaska
-2points
0out of 2found this answer helpful.
Question

what brand of HDMI cable do you recommend?

asked 2 years, 10 months ago
Anonymous
Hot Springs Village, AR
on BD-D5100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
it really does not matter just a standard cable is fine any brand
answered 2 years, 5 months ago
dannyhe
ohio
0points
0out of 0found this answer helpful.
answer 2
All HDMI cables are basically the same. If you plan to use 3D then make sure it is 1.4 compliant, otherwise 1.3 is fine.
answered 2 years, 10 months ago
Dangithien
0points
0out of 0found this answer helpful.
answer 3
Brand doesn't matter. All the HD cables are the same except slight variations in size, color, and material.
answered 2 years, 10 months ago
funbrett25
Kenai, Alaska
0points
0out of 0found this answer helpful.
Question

I have the Blue Ray 5100, I would like to make this a wireless internet receiver.

I went to a local store and they sold me a Samsung Dongle, when I plugged this into the USB on the front of the player it would not recognize the Dongle, is there a device to plug into this model to make it WI-Fi wireless. I really do not want to go through the trouble of running a hard wire to my player.
asked 2 years, 10 months ago
waffles1
on BD-D5100
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
A work-around for this model, would be to connect it via the wired connection to a Wireless Hub that is slaved to your wireless network. I.e. it is not the Primary Wireless hub for your network. This does also imply that you can directly hook it to the wireless router for your home network if it is close enough (and Like me..) you can easily hide the cables.

This is also how you would probably add wireless for a whole set of devices, i.e. TV, BR player, etc. You would hook them wired to the secondary wireless HUB, it would assign addresses not in same range as the Primary wireless Router connected to your DSL/Broadband connection... then the device access would be routed through the secondary hub to the Primary Wireless router for your network.

For more specific details refer to the manual that should be with your router, or google the information.
answered 2 years, 9 months ago
GeekDave
Iowa
+1point
1out of 1found this answer helpful.
answer 2
The USB on the front of the Blu-ray player is for media; videos, music, photos, etc. I do not think the USB on the front supports it.
answered 2 years, 10 months ago
funbrett25
Kenai, Alaska
0points
0out of 0found this answer helpful.
answer 3
Sorry waffles1...your local store led you astray. Simply because Samsung makes a dongle that does allow other models to utilize a wireless connection, does not imply that it can be used on all models. This particular model only supports a wired lan connection. Hope this helps.
answered 2 years, 10 months ago
LuvSamSunginMI
Detroit
0points
0out of 0found this answer helpful.
Question

BD-D5100 PC File Streaming

I downloaded the latest update for the BD-D5100 and I can see my Windows 7 PC on the list of available devices, however when I choose video, audio or pictures I get a message saying there are no files to display. What folder on Windows 7 is the BD-D5100 searching for such files? Is there an instruction sheet on setup of this folder - specifically with respect to location and permissions?
asked 3 years ago
Klondike
Hamilton, Ontario Canada
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I experienced the same issue. I got it to work by going into the PC the has the files, making sure that file(s) is shared. Then I went into Network & Sharing Center - Choose Home Group and Sharing Options - check the boxes you want shared in the Shared Libraries sections - go down to Change Advanced Sharing Settings - under Home or Work (your network) turn on Network Discovery, Public Folder Sharing (if you have anything in there), turn off Password Protected Sharing (for easier access), and allow Windows to manage HomeGroup Connections. Save your changes. This worked for me, however, keep in mind how you initially set up your network because those factors may be preventing you as well (i.e. MAC address control, limited IP range, reserved IP addresses, etc.).

FYI - The player won't read all media formats as it states in the User Manual. It will still "see" the file but will not play it.
answered 2 years, 10 months ago
mobilista
0points
0out of 0found this answer helpful.
answer 2
You must be on a wired network if you can see your pc-thats the only way i can think this is possible. To answer your question,im not sure if file streaming from pc is possible BUT you can play media from an external hardrive thru the usb port. i have a 500gb maxtor which plays flawlessly-its an awesome function!
answered 2 years, 11 months ago
EyesLikeKnives
Mesa,AZ
0points
0out of 0found this answer helpful.
Question

Why is the only network option for the blue ray connection wired? I need wireless.

asked 2 years, 11 months ago
Anonymous
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
this player has no built in wifi
answered 2 years, 11 months ago
EyesLikeKnives
Mesa,AZ
0points
0out of 0found this answer helpful.
answer 2
Gradually solving the same issue. What set up do you have? Have you considered a wireless bridge? I'm waiting for the next version of MOCA products before solving; probably early 2012.
answered 2 years, 11 months ago
brauh01
Pennsylvania
0points
0out of 0found this answer helpful.
Question

Can I tie the youtube to an account?

on my BD-D5100, you tube just starts playing a "featured" video when selected. I see no configuration options. The very first video that came up, very first time I tried it was loaded with explicit language. Language I'm *sure* wouldn't be allowed on this board. Other than locking it out, is there nothing I can do ? I'd rather be able to tie it to an account, or remove it entirely from the internet services menu
asked 2 years, 11 months ago
landrew
northeast
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes you can - at least I have on mine though I don't remember the sequence. Do you have the latest firmware? On my YouTube menu it has "MY YOUTUBE" as the third selection down. Perhaps you select that and it will ask you for your account info.
answered 2 years, 3 months ago
CaptPete
Somewhere south of 30 North
0points
0out of 0found this answer helpful.
answer 2
no
answered 2 years, 10 months ago
bigpearl
buford,ga
0points
0out of 0found this answer helpful.
Question

I'm having issues with the firmware update for bluray player BD-D5100. What should I do? Please help!

I have already downloaded the update version available from the Samsung website and added it into the USB drive and also burned it into a CD, when I've tried to use these methods to make the update into the bluray player, I have no luck, it doesn't even read the USB drive under system/ support/ software upgrade and it only gives my an option of software upgrade "By Internet" but nothing else, then when I've tried the firmware upgrade burned into the CD, it is a similar story, the bluray player reads the CD but it shows me that it is blank and doesn't recognize any data on the CD. I've made sure that the firmware upgrade file was unzipped as per Samsung instructions, but nothing. What can I do to solve my problem? Any help is greatly appreciated, thank you.
asked 2 years, 11 months ago
Luigui
on BD-D5100
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
*BE SURE THERE IS NO BLU-RAY DISC IN THE PLAYER *USE USB FLASH DRIVE
1. You must place the .RUF firmware file in the root of the USB drive. The update guide tells you to just copy the folder over which didn't work. Take firmware file out of folder and place onto usb drive.
2. My USB drive was formatted to NTFS at first and I wondered why it didn't work. After I formatted it to FAT32 and plugged it in the player it showed a pop-up and asked me to update the firmware! After the firmware update you get Allshare support (Stream from computer) and two more Internet Streaming apps (Vudu & Cinema Now). Original apps that come with it are Netflix and Youtube.
answered 2 years, 11 months ago
EyesLikeKnives
Mesa,AZ
+1point
2out of 3found this answer helpful.
answer 2
1. You must place the .RUF firmware file in the root of the USB drive. The update guide tells you to just copy the folder over which didn't work.
2. My USB drive was formatted to NTFS at first and I wondered why it didn't work. After I formatted it to FAT32 and plugged it in the player it showed a pop-up and asked me to update the firmware! After the firmware update you get Allshare support (Stream from computer) and two more Internet Streaming apps (Vudu & Cinema Now). Original apps that come with it are Netflix and Youtube.
answered 2 years, 11 months ago
EyesLikeKnives
Mesa,AZ
0points
2out of 4found this answer helpful.
Question

Connect to network wirelessly

I would like to add Netflix and streaming video to my Blu Ray player. Qwest is my internet provider and I have a wireless modem installed for both of my computers which are not remotely in close proximity to my Blu Ray player. Qwest tells me that I can only have one modem in my house on a dedicated line. My Blu Ray manual tells me that I can only connect the the network via a wired connection. Is there any way possible to convert it to wireless?
asked 2 years, 10 months ago
ashtonlb
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, in fact there is. What you need is to take an old Wi-Fi router and convert it into an adapter. I'm not exactly sure about the details, but I do know that my uncle is doing it for me as my Blu-ray doesn't support wireless. I would, (even though this may sound crude), to look it up on the internet.
answered 2 years, 10 months ago
funbrett25
Kenai, Alaska
0points
0out of 0found this answer helpful.
answer 2
Sorry ashtonlb. This specific device only supports a wired connection. I do not know the specifics of your home network, but most wireless routers have a 4-port hub included with the device to support up to 4 wired connections. Hope this helps.
answered 2 years, 10 months ago
LuvSamSunginMI
Detroit
0points
0out of 0found this answer helpful.
Question

Does my blue ray player have closed captioning for netflix online movies?

asked 2 years, 10 months ago
GregGregory
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes you have cc on netflix upgret your netflix sobwer
answered 2 years, 9 months ago
rudymejia
los angeles
0points
0out of 0found this answer helpful.
answer 2
nop. Netflix has to send them with the movie...last time i check Netflix did not had subtitles but they were working on it....
answered 2 years, 10 months ago
Fregonsote
0points
0out of 0found this answer helpful.
Question

how do I connect my blueray dvd to the wireless internet?

asked 2 years, 10 months ago
flirtygrl214
Salt Lake City
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It depends on if your Blu-ray has wireless capability. Go to settings and select Network settings. Then try searching for wireless access points. If you cannot figure it out, then it probably does not have wireless.
answered 2 years, 10 months ago
funbrett25
Kenai, Alaska
0points
0out of 0found this answer helpful.
answer 2
This player, BD-D5100 does NOT have the ability to connect wirelessly to a network. You must use a wired connection. If you have a wireless network, your wireless router most likely has a 4 port hub in the back as well. You can run a cable from one of those 4 ports to the player. The location of the player in proximity with the router now becomes your issue. Hope this helps!
answered 2 years, 10 months ago
LuvSamSunginMI
Detroit
0points
0out of 0found this answer helpful.
Question

is my blu-ray player setup for netflix?

asked 2 years, 10 months ago
russtsexton
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes! I was pleasantly surprised that unlike my TIVO, where I could only choose from my instant que,
the Blu-ray remote has the netflix button and once I set it up on my netflix account, I can also browse the online library from my player. Yahooooo!!!!!
answered 2 years, 10 months ago
gizmojunky
Burlington VT
+1point
1out of 1found this answer helpful.
answer 2
Yes, this specific model, BD-D5100 includes access to the Netflix streaming movie service. You should perform a firmware update to make sure you have the latest app version available. After this, select Netflix from the player home screen. This also assumes you currently subscribe to the Netflix paid service. You must also have a wired lan connection to the player in order to use the Netflix service. Hope this helps!
answered 2 years, 10 months ago
LuvSamSunginMI
Detroit
0points
0out of 0found this answer helpful.
Question

my blu-ray movie takes over a minute to start playing after hitting play - is this normal?

have BD-D5100 with latest firmware
DVD's load immediately
asked 2 years, 10 months ago
jsteffen410
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes this is normal. Blu-Ray movies contain a large amount of data in some cases up to 10 times that of a DVD. They can take a minute or two to begin playing.
answered 2 years, 10 months ago
Dangithien
0points
0out of 0found this answer helpful.
answer 2
Usually it will take a few seconds. If it takes over a minute though, you could try unplugging it for 30 seconds or so. Or you could try checking for scuffs, marks, smudges or anything on the disc that could affect the laser reading.
answered 2 years, 10 months ago
funbrett25
Kenai, Alaska
+1point
1out of 1found this answer helpful.
Question

Is this model compatiable with a satelite dish system?

asked 2 years, 9 months ago
SongDog1111
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
We have Dish Network, and it works with it. So far, no issues.
answered 2 years, 9 months ago
Tergiversada
Alabaster, AL
0points
0out of 0found this answer helpful.
answer 2
We have Dish Network, and it works with it. We got our Blu-ray player about three weeks ago. No problems thus far.
answered 2 years, 9 months ago
Tergiversada
Alabaster, AL
0points
0out of 0found this answer helpful.
Question

How do I turn on the Blue Ray player and open the player to insert a dvd with the remote?

asked 2 years, 9 months ago
mackie04222
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can't. For some unknown reason, this function was not included on the remote.
answered 2 years, 9 months ago
Tergiversada
Alabaster, AL
0points
0out of 0found this answer helpful.
answer 2
You can't. For some unknown reason, there's no open/close function on the remote that comes with this player model.
answered 2 years, 9 months ago
Tergiversada
Alabaster, AL
0points
0out of 0found this answer helpful.
Question

Can I use Pandora with this player? How?

When I connect it shows only 4 "recommended internet options" and no clear way to add more.
asked 1 year, 10 months ago
RobertoSF123
San Francisco, CA
on BD-D5100
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe the answer is no.
I have the BD-D5100.
Although the Samsung web site and e-mail blats claim support for many apps, I believe these models are limited in app support (Netflix + 2 Internet movie outfits)

The BD-D5100 does not seem to be that popular. Maybe it was a Best Buy "special".
answered 1 year, 10 months ago
harwichboy
Eastern Massachusetts
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

If Pandora is not one of the 4 online services available, then it cannot be added, as this player offers limited features.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Firmware upgrade issue

I get this message when updating Firmware - "Model information in upgrade file does not match with your player. Check and Retry." Help
asked 3 years, 1 month ago
2simmons
Seattle
on BD-D5100
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may help if you re-register your item. Have been advised firmware updates, when available, reach registered Samsung consumers via email notification(s). Best regards.
answered 2 years, 10 months ago
Pachaco
North Florida
-2points
0out of 2found this answer helpful.
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