Looking for Answers about samsung 3D Wi-Fi Blu-ray Disc™ Player?

If you do not have a VERY good router and a strong internet connection you will never keep a connection. I had this same problem then i went and purchased a new router that balances out the transfer rates for all my different electronics that need wifi, and it also gives a much higher transfer rate overall. Since i have done this I have had no problems.

No it has wifi built in, just go into settings and connect! I didn't think mine did either!

I would login to the account from the computer to make sure your account still is active

There are three versions of HDMI cables Standard speed, high speed, and cables with ethernet and audio return capablities. All high speed cables will pass 3D. There are no 1.1 or 1.4 cables. Standard speed cables pass 720P and 1080i, high speed cables pass 1080P.

I couldn't either, I just connected it to the WiFi, need it for netflix anyway!

It only does 2.4GHz b/g/n. Serious problem if you have a cordless phone and are surrounded by neighbors with wifi. Video is not as smooth or you can spend allot of time while video rebuffers. For streaming video I recommend getting wireless n with dual channels (2.4 and 5.0 GHz) and running on the 5.0GHz channel for the smoothest operation.

I had the same issue and after much frustration discovered that the problem was the (new) 8' HDMI cable. When I switched to a 4' cable, everything came to life and worked. The Samsung technician recommended that the cable not be longer than 6' but nowhere in the manual or documentation does it say this. Hope this helps!

Hola!
When ever this happens to me, I just reset the router and I'm able to connet to the web. My Linksys E2100L has a reset button on the front. check your and find out were is it and press it. this should clear your problem.
Good luck!

We have the same problem, and we returned the blu ray player 4 times and it still does it. We have do have the latest firmware.

When I purchased my 3d DVD player months ago I experienced the same thing. There have been many software upgrades since then which helped, but I found streaming video still leaves a lot to be desired. I really believe the source of the problem is Netflix and not our systems. If you run a secure wireless network as compared to an open one, the secure network will run a bit slower. Make sure your network security isn't set for AES, as this is a slower setting. The other thing you could do is try a movie from VUDU and see if the streaming speed is better. Also check your internet provider speed and also the speed reported on the DVD player.

Unfortunately, we can't assist with network-specific related questions on the Samsung.com website.

I'd recommend contacting the customer service for your router first, and then the Samsung customer service center for further troubleshooting.

--HDTech

Works with any samsung series.

Blu Ray player has a feature that called BD-LIVE (BD Live is a feature found on most Blu-ray discs, it downloads interactive content such as trailers, movie shorts, background stories, games, and more. Often times when a player is connected to a network, BD live will begin downloading these interactive features found on the Blu-ray disc). Try to turn it off it will help to stop the blu ray disc to connect to the internet automatically.

Here is how to do it
To rule out BD Live as the cause go to Settings> Network> BD Live> and set to 'Prohibit'. This will prevent the disc from accessing the Network. On older players you may have to press Menu>Setup>Network Setup> BD Live.

Hope it helps...

I called customer service and they said that message means you already have the latest firmware; I wish it would just say "You already have the latest firmware", but oh well.

If your Access Point is not detected or the signal is poor, check the following:

Is the router out of range or blocked by obstructions?
Could other wireless devices be weakening the signal?
Is SSID Broadcasting disabled?
Are you using a Dual-Band Router?
Is the router's firmware up to date?

Poor or No Signal
Low or poor signal is usually caused by one or more of the following.

Distance
Obstructions
Interferences
Transmit Rate on the Access Point
Distance
There is no way to know the exact range of your wireless network and performance varies depending on wireless network hardware, physical barriers or signal interference from other radio devices. Wireless devices have limitations when it comes to their range. For devices running on 2.4 GHz, the range can go up to 100-150 feet. If your wireless network is too far from its range, consider relocating the device. Distance is directly proportional to signal strength. The further you are from an access point, the lower the signal.

Physical Obstructions
Wireless networks are susceptible to obstructions that may lead to low signal. Signals can be affected by obstructions such as cabinets, mirrors, metal or glass objects and thick walls or ceilings. Every obstacle placed between an Access Point and a wireless device will create signal loss. If you have any of these objects between your wireless adapter and access point, consider relocating your access point to somewhere high to get around the obstruction and make sure the antenna(s) are pointing towards the BD Player.

Wireless Interference
Neighboring wireless networks or any appliance that operates on the same frequency as your wireless device (ex. 2.4 GHz) may cause interference and may affect your wireless connection and signal.

Common sources of interference are:

Neighboring wireless networks
Microwave ovens
2.4 GHz cordless telephones
Bluetooth devices
Wireless baby monitors
Video Game Systems
Try changing the channel as this may eliminate interference affecting only one channel. Preferred channels to use are 1, 6 and 11 since they're considered non-overlapping channels.

Transmit Rate
Check the Transmit Rate on the wireless router. The Transmit Rate allows the device to work at a specific speed for wireless transmissions. The Transmit Rate should be set to AUTO. To check the Transmit Rate, access the router's web based setup page. Click on Wireless > Advanced > Wireless Settings.

SSID Broadcasting
Most wireless access points (APs) and routers automatically transmit their network name (SSID) into open air every few seconds. This feature of the Wi-Fi protocols simplifies home networking but can also be an open invitation to hackers. Disabling the SSID broadcast is just one of many ways to tighten security, however when disabled, the device will not appear as an available access point on your Blu-ray Player. To connect to the network, you can either manually specify the network information (recommended) or enable SSID Broadcasting (Advanced). Click here for instructions to enable SSID Broadcasting.

Dual-Band Routers
Samsung Blu-ray players with built-in WiFi support 2.4GHz but do not support 5 GHz. The type of performance obtained does not depend on higher or lower frequencies but on the type of environment. For example 802.11a runs only on the 5GHz band and supports a maximum data rate of 54 mbps which is the same as 802.11g running on the 2.4GHz band. Also, keep in mind that higher frequencies have a shorter range and do not penetrate solid objects as well as the 2.4GHz band does.

The major differences between the two are the type of frequencies (channels) they offer and the WiFi protocols they support. The 2.4GHz ISM band offers 3 non overlapping channels while the 5GHz offers at least 20. 2.4GHz is widely used throughout the US by consumer products such as PC notebooks, PDA, Bluetooth devices, cordless phones and microwaves. 802.11b and 802.11g both operate on the 2.4GHz band while 802.11a uses 5Ghz. 802.11n on the other hand can use both 2.4Ghz and 5Ghz.

Firmware Updates
If a router is performing sluggishly, not being detected or experiencing dropped connections, a firmware upgrade is often a quick fix. Check the manufacturer's web site for firmware updates or bulletins.

Check cables.

Have you tried using AllShare? It has worked for streaming both ways on all of my devices so far.

Here's a brief support article that instructs you how to disable AnyNet+. We suggest you check to see if this feature is enabled and if so, try disabling it to see if it resolves the issue.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=139628

The Samsung Online Support Team

you can try downloading VUZE to stream your movies from your mac to your bd-c6900. its what i currently use as im having trouble connecting to my network as well.

sometimes my Blueray will bring in Netflix but will not stream the entire product. also when I attempt to open the setting or the applications, I get a network interference notice and it will not bring in Hulu plus.