Looking for Answers about samsung BD-C6800?

Try turning off the router and then turn it back on. Then turn off the Blu ray player and turn in back on and try the whole thing again. It seems to be a pain to get the player to work with wireless systems.

Make sure you are not entering passwords with the caps on the key on the blu-ray

I also found that the BD-C6800 does not like WPA2. I had to set my router to operate in WPA or WPA2 mode. Devices like the blu-ray that don't like WPA2, can access the network while other devices can still connect using WPA2.

The Player apparently does not like the "WEP" Security. All of my other devices connect smoothly on "WEP" but this player does not. I had to switch to WPA2 to get this connected to Internet.

What is the Mfg/Model of your access point? Does it support 802.11b/g/n? My access point supports 802.11b/g. BluRay able to access wireless only if all access point WPA/WPA2 security is disabled.

I had problems with the wi-fi after loading the 1008 firmware level. It was showing all zeros for the MAC address. It would work but very sporadically. They wanted me to send in the unit for repair. After talking with them and asking more questions it appeared there was some sort of firmware issue (they stated the firmware needed to be downgraded). It also seemed to lock up the USB port as well. The new 1009.1 firmware was posted today (12/27/2010). I had to connect via wired connection and was able to download the new firmware successfully. I tested both the wi-fi connection and the USB port after the fact and everything is working again (even after several power offs/ons). I wish Samsung would post what the firmware levels address (they use to).

Change to WPA from WEP on your router (airport extreme base station). Then start all over from the beginning on the set up menu. Use the auto settings for configure. It did take most of the evening to figure this out.

I had similar issue however after several attempts and upgrading my router firmware it worked perfectly. (Used automatic configuration)

This unit has a major issue with connection over wifi. I took mine back and got another one and i got it to work. For how long who knows. The best thing to do is take it back to the store that you bought it from and get something else while you can. Sad but true. That is the best way to fix it.

I'm sorry to inform you that the Hulu App is not available on the BD-C6800.

It is only currently available on the BD-C6900, BD-C7900 and BD-C8000.

HDTech

Yes, an app for Hulu Plus on the Samsung BD-C6800 is now available. Select "Internet@TV" on the main menu screen of your player. From there, select the Samsung Apps store and it will download the Hulu Plus app directly onto your player.

Download and install Samsung's PC Share Manager software on your PC(s).

http://tinyurl.com/25aof45

I used the Allshare software available on the Samsung website. Download and install on your PC. I put all items in the public folder on my computer and shared it on my network. Photos in Photos, videos in video folder etc. You must now select in the allshare software which folder you want it to access. Make sure to sync software on PC so it can see files. When you look on your player you should see your PC show up in the device list. I believe you press (a) on your remote. You must go to video icon on player to stream videos, Picture I con on player to view pics etc. Once you get the software installed you should be able to figure it out. It took me a bit but now I love Allshare and stream from my PC to four bluray player, and two cellphones on my network all Samsung devices. There is also a pdf to download to see all the features of the allshare software and help with the setup.

The BD-C6800 probably can't provide enough power to the WD Passport (I have one but haven't tried it with my player).

I use a 8GB Kingston microSDHC card, in the small USB adapter, and it works fine.

The Blueray player will only recognize usb drives formated FAT32 file system.

For windows 7: 1. Click on computer 2. Right click on your usb device. 3. Scroll down click on "format".
4. Under "file system" option choose FAT32. 5. Click "start" to begin formating.

I own the BD-C6800 and have Windows 7 64Bit OS and am able to use PC Share Manager without any problems.

Are you talking about your Wifi WPA pass-phrase? Mine is 63 characters long and I was able to enter all 63.

Take all disc's out of the player and go to the "setting" option then arrow down to "Language" option then make sure that the "On-screen menu and Disc menu" are set to ENGLISH.

I'm sorry to hear that you're having an issue with Netflix.

In most cases, the movie will start about 30 seconds after the play button has been pressed. There are some variables that may cause this to be a little bit longer, and that may be additional traffic on the network, heavy Internet downloading, or other variables such as nearby wireless devices interfering with the wireless signals.

In short, there may be any number of reasons where variables might produce a different results in different situations.

It may also want to check with the Netflix customer service center, which can be reached at 1-866-716-0414.

We appreciate your support of Samsung products.

--HDTech

Hulu is currently not available on the BD-C6800. It is available only on the BD-C7900, BD-C6900, and BD-C8000.

No, the unit only support FAT/FAT32 formatted USB drives.

Do yourself a favor and return it while you can if internet connectivity is what you are looking for.

I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech

Thank you for contacting Samsung.

We suggest you refer to the following troubleshooting article to help you isolate what may be the best course of action to help you determine what the issue may be.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=340883&modelname=BD-C6800&modelcode=&session_id=P6M3vXWgB4PJDl0RTw2K61n1p0NXwGjP201TQ55Lkd6v6vdgJQRJ%211005328399%21-581493343%211337625655473

Also, have you attempted to update the firmware on this device? If not, make sure no discs are in the tray, close the tray, click MENU on the remote, navigate to SETUP and press ENTER to select it. Navigate to System Upgrade, press ENTER to select and apply any firmware updates. We recommend you check this at least once a month. The latest firmware update for this player was issued on 01/16/2012.

Also, another option to consider would be a factory reset. This would return the player to its fresh out of the box state. Please refer to the following article on how to complete this process.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5402&prd_ia_cd=N0000071&map_seq=35280

You should also check to make sure your router has the latest firmware updates, but you'll need to refer to the router manual or manufacturer's website to determine how to do that.

If you have any additional questions, we suggest your refer to your product manual or the product support page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual & firmware downloads.

http://www.samsung.com/us/support/supportOwnersProduct.do?prd_mdl_name=BD-C6800

Thank you for being a Samsung customer!

The Samsung Online Support Team