I'm sorry to hear that you're having this issue.
A common problem people overlook is unpacking the downloaded file on the PC desktop, and installing those files on a freshly formatted thumb-drive.
Sometimes, people incorrectly copy the file over, and expect the TV to unpack the files, and that doesn't work.
Instead, try launching the downloaded file FROM the desktop, and installing the files TO the freshly-formatted thumb-drive.
If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:http://www.samsung.com/us/support/
Or you can also call them directly at 1-800-SAMSUNG.
We appreciate your support of Samsung products, and we look forward to assisting you.
answered 3 years, 2 months ago