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See all Samsung Questions and Answers Bluray Players Q & A

Customer Questions & Answers for
Wi-Fi Ready Blu-ray Disc™ Player

Customer Questions & Answers:
1,845 Questions
 | 
464 Answers

Questions & Answers for samsung Wi-Fi Ready Blu-ray Disc™ Player

Question

What is the code # for Dish Network universal remote?

asked 3 years, 3 months ago
MrRowdy
home
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Dish, and other cable and satellite companies, assign codes for various manufacturers with their own code banks and assign them with numbers.

We don't have the number they've assigned to Samsung products. They would be able to assist further.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

my unit will make a connection with the internet but will not maintain connection

wireless router, new from comcast.
asked 3 years, 3 months ago
Anonymous
Olympia WA
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If this started when you first received the new router, you may need to contact the manufacturer or the leaser of the router. Unfortunately, we can't determine if the problem is in the new router, or if the home network has a firewall - or any number of variables that might introduce the inability to stream or pass information when a new router is introduced to the network.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The player has frozen

When i turn the player on it says hello on the LED info bar on the player and if the T.V. is off it will turn it on and go to the HDMI that we have always used for it and it will say searching for signal then say no signal on the tv and on the info bar on the player it just frezes on LOAD no matter if there is a disc in it or not and if you egect it and close it it frezes on CLOSE and i have tried to hit menu on the remote and it does nothing and i have tried downloading the sofware on the usb and pluging it in to the usb drive on the player and still nothing. This just all of a sudden started happening recently the player worked just fine before this! HELP!!
asked 3 years, 3 months ago
Needshelp123
Cincinnati OH 45230
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I had this exact thing happen to me but with 2 other players that were not Samsung. I ended up taking them back to the store for a new product. If the store will not let you do this then I would get ahold of Samsung as you have a warrenty.
answered 3 years, 3 months ago
Cherub
NY
0points
0out of 0found this answer helpful.
Question

What is the correct wireless LAN adapter for this BluRay player?

asked 3 years, 3 months ago
Moose71
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The only approved wireless connection device for this Blu-ray player is the Samsung WIS09ABGN LinkStick.

It can be found at many national retailers, online retailers and at the www.Samsungparts.com website.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Bought a new router and can't get connected to the internet throught the Blue-ray player. Popup shows it can't support the TKIP security type.

What does this mean and how can I correct the issue?
asked 3 years, 2 months ago
BreeTom
Florida
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Recently bought Bluray player, Model BD-D6500-ZA. Started playing DVDs fine. After playing the 1st bluray disc, it will no longer play DVDs?

Following msg pops up - "Cannot play this disc. Ensure the playback side is not damaged and wipe the disc with a soft cloth." Happens with all DVDs - even new.
asked 3 years, 2 months ago
atticus2
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Will BD-c5500 conect to Netflix?

How do I connect wirelessly?
asked 3 years, 2 months ago
Alol
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the BD-C5500 supports the Netflix app.

To connect wirelessly to your existing wireless network, you will need to purchase the Samsung WIS09ABGN Linkstick from a national retailer, an online retailer, or at the www.Samsungparts.com website. The LinkStick will connect directly to the Blu-ray player to make it a wireless device.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I upgrade my software for my blue ray player with it not connected to the internet ?

Just baught RIO for my daughter and it will notplay. red screen came up and said I need to update my software to be able to play this movie
asked 3 years, 2 months ago
JonathanD
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The firmware can be updated using a USB drive.

Instructions can be found here:
http://downloadcenter.samsung.com/c...

And the installation files can be found here:
http://www.samsung.com/us/support/d... (Click Firmware).

If you need further assistance, please reach out to the Samsung customer service center at 800-SAMSUNG.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

internet@tv not working

internet@tv worked on initial setup, netflix also was set up. the next day when turned on and internet@tv chosen, i got a downloading message that literally ran all night, 10+ hours. and that did not seem to do anything, as it still does not connect and goes right back to "downloading". the internet connection is fine, i have it on Ethernet direct wired and all the connectivity tests on the bd player check out. i can check for firmware etc.. i have tried to hold the off button down for 15 seconds+ but as it is a "touch" button as opposed to a actual mechanical button that pushes in and can be held, it is not seeming to do anything. question is, how do i fix this short of returning the player to the store?
asked 3 years, 2 months ago
connor05
erie pa
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

With the limited information that has been provided, I'm unable to assist with troubleshooting. I would definitely recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

There's not an explanation that I can offer as to why the network was working, and now it is unable to connect to your network. It may be an issue with your router or firewall limitation. You may also want to check with the customer service department of your routers manufacturer.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
-2points
0out of 2found this answer helpful.
Question

How do I connect to a wired network?

asked 3 years, 3 months ago
Theetha
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
on the menu during startup click on wired connection this will help you get started also in your manual it gives instructions on pages 32-33
answered 3 years, 3 months ago
Cherub
NY
-1point
0out of 1found this answer helpful.
Question

My remote control does not work

I've reset the remote control per the users manual and rest the blue ray player with no results. The batteries are new.
asked 3 years, 2 months ago
wcaldwellsfc
PA
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the player is within warranty, you might try reaching out to the Samsung customer service center at 800-SAMSUNG.

If the remote control was damaged, you can order a replacement remote control at the www.Samsungparts.com website.

We appreciate your support of Samsung products.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why can't I connect to Netflix? All other apps are fine.

asked 3 years, 3 months ago
RoberttheBruce
Kansas City
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this may be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why won't my DVD player connect to Netflix?

I checked with Netflix, and they say the problem is with the player.
asked 3 years, 3 months ago
AngryDave
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

Unfortunately, this may be a service related issue.

Since it's very difficult to diagnose and troubleshoot based on the information posted, I recommend that you contact Samsung's customer service center and try speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I lost all my Samsung Aps even the ariginal ones and my BD-C5500 Blu-ray player won't connect to the Internet TV. It just keeps saying to activate it.

asked 3 years, 2 months ago
dons60
Vancouver WA.
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I’d recommend trying to reset the unit by turning the unit on and making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I delete netflix?

asked 3 years, 3 months ago
jaybord2005
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Netflix cannot be deleted from your lineup. If you'd like to disconnect your account, you can deactivate Netflix from your player by deactivating the device online at the Netflix website.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what do i need to add to my player to connect to wi-fi

asked 3 years, 3 months ago
shaw1470
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Your Samsung Blu-Ray player requires a wired connection, or the Samsung WIS09ABGN LinkStick for wireless connectivity to your router.

LinkSticks can be obtained at many national retailers, online retailers and at the www.Samsungparts.com website. Parts can also be ordered directly from Samsung by calling 1-800-627-4368.

We appreciate your support of Samsung products and look forward to assisting you.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do I change the region code on my dvd to europe?

asked 3 years, 3 months ago
jrp1
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Region codes can't be changed.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how can I reset my netflix password on BD-5500?

Netflix just spins on connecting/ Getting titles
asked 3 years, 3 months ago
Anonymous
Nashville
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I recommend trying to reset the unit by turning the unit on making sure that the disc tray is empty. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Then, try and restart the unit and you should have proper operation after launching the Netflix App again.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung Blu-ray BD-C5500 won't eject the disk, how do I get it out?

My Samsung BD-C5500 will not eject disk. The power lights cycle through but I cannot access any menus.
asked 3 years, 3 months ago
mryan7
ann arbor
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry to hear that you're having this problem with your Blu-ray player.

I recommend trying to reset the unit by turning the unit on and wait for it to go as far as it can. Then, press and hold the STOP button until the unit resets. Then, go through the initial setup and power down the unit. Try the eject button and see if you can get the disc out. Once you can, try and restart the unit and you should have proper operation.

If you still continue to experience difficulty, I would recommend contacting the Samsung customer service center, and speaking to one of our chat agents at the following link:

http://www.samsung.com/us/support/

Or you can also call them directly at 1-800-SAMSUNG.

We appreciate your support of Samsung products, and we look forward to assisting you.

--HDTech
answered 3 years, 3 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is my blu ray player wireless?

asked 3 years, 3 months ago
ashleysharp
on Wi-Fi Ready Blu-ray Disc™ Player
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This model does not have wireless capabilities built-in.

Your Samsung Blu-Ray player requires a wired connection, or the Samsung WIS09ABGN LinkStick for wireless connectivity to your router.

LinkSticks can be obtained at many national retailers, online retailers and at the www.Samsungparts.com website. Parts can also be ordered directly from Samsung by calling 1-800-627-4368.

We appreciate your support of Samsung products and look forward to assisting you.

--HDTech
answered 3 years, 2 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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