I'm sorry, but I'm afraid your representative was mistaken.
The cable company decides which code things are put into their remotes. If they choose five or 10 or 20 different Samsung codes, they would have to be the ones that assign a special code to enter the remote so that those codes can be used.
The cable company would need to assist you with either providing new code banks, or it may not be possible to use some Samsung products with that cable box. A new box may have more codes, and that can usually solve the problem.
One possible solution if a new cable box is not possible, would be a Logitech Harmony universal remote control. They do work with Samsung 2010 models of televisions and Blu-ray players, and the "300" model is typically under $50 at many retail stores. You can also check compatibility with your cable box and other devices at the www.Logitech.com
website prior to purchasing to make sure that all of your devices are supported.
I realize that you were referred to us by your cable company, and while it's unfortunate that we can't help solve the problem, hopefully we can at least point you in the right direction and give you a solution.
answered 2 years, 7 months ago