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Customer Questions & Answers for
samsung WEP460 Bluetooth Headset

Customer Questions & Answers:
82 Questions
 | 
54 Answers

Questions & Answers for samsung WEP460 Bluetooth Headset

Question

Can I get a different ear hook for my blue tooth?

The ear hook provided with my blue tooth is too big and it will not stay on my ear. Are there any other choices? I do like the device and I have a Samsung smart phone which I do like
asked 3 years, 3 months ago
peetnpa
Port Angeles, WA
on WEP460 Bluetooth Headset
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answer 1
Hi peetnpa!

Thank you for your inquiry.

The earhook on all our Samsung Bluetooth headsets is manufactured on the basis of a one size fits all measurement.

We appreciate your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport11
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Question

I cannot pair my sansung w/ my new iphone4

Applea tells me that I need to delete the pairing record for the earpiece. How do I do that.
I have two Samsung earpieces and neither is allowing me to pair w/ phone.
asked 3 years, 2 months ago
minita23
on WEP460 Bluetooth Headset
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answer 1
Hi minita23!

Thank you for your correspondence.

Upon checking the specifications and settings on the WEP460 Bluetooth Headset (AWEP460JBE), it does not store pairing record.

The Bluetooth headset has Bluetooth version 2.0+EDR and supports Headset Profile, which is use when an incoming call is received, and Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit, and Headset Profile.

The Bluetooth headset does not support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source and for listening music.

For you to pair the AWEP460JBE headset to another Bluetooth device, please follow the steps below:

1. Enter Pairing mode. If you turn the headset on for the first time, it proceeds into Pairing mode immediately.
Make sure that the headset is off, and press and hold the Multi-function button until the indicator light turns on blue and stays lit after blinking.
2 Search for and connect with your phone according to your phone user's guide. (Bluetooth PIN: 0000)
If the pairing is successful, the blue indicator light will flash 10 times rapidly before entering Standby mode. If the blue indicator light remains lit, retry pairing.

Should still you could not pair the Bluetooth headset with your device, we recommend contacting the manufacturer of this device as they can assist you pair the phone with the Bluetooth headset.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung7
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Question

Where can I find the serial number for the WEP460 bluetooth?

asked 2 years, 5 months ago
JoSch
Chesapeake, VA
on WEP460 Bluetooth Headset
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answer 1
Hi JoSch,

Thank you for your inquiry. We understand that you would like to know where is the serial number of your device, WEP460 Bluetooth Headset.

Your Samsung Bluetooth Headset doesn't have a serial number because it is designed for phones.

Thank you for your continued interest in Samsung products.
answered 1 year, 8 months ago
SamsungSupport13
SamsungSupport13
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Question

Is it compatible with Sanyo SCP3810 cell phone with Boostmobile service

asked 3 years, 1 month ago
safetytammie
Delaware
on WEP460 Bluetooth Headset
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answer 1
Hi there,

Thanks for reaching out to us with your question.

Please contact Sanyo and your service provider with this question. We can only provide support for Samsung devices.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 1 month ago
SamsungSupport11
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Question

Is the rear hook available as a replacement part?

asked 2 years, 11 months ago
rino13
home
on WEP460 Bluetooth Headset
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answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we do not sell replacement parts except for accessories of your phone.

We also advise our customers to refrain from doing a self service repair or sending phones to a unauthorized technician to avoid more complicated issues on the phone.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products. Have a good day.
Technical Support
answered 2 years, 11 months ago
SamsungSupport11
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Question

The plastic earpiece that fits over the ear and attaches to phone broke.

How can I get a replacement?
asked 3 years, 9 months ago
jright
St. Louis
on WEP460 Bluetooth Headset
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answer 1
The earhook and earbud is not covered by the warranty. If the earhook of your WEP460 broke, then you may purchase a new earhook.

Samsung has two different ways for a customer to order accessories. Accessories can be ordered 24 hours from our Accessory site at http://www.samsung.com/products/wirelessphones/accessories/index.asp
If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option:
2 to purchase genuine Samsung Accessories
A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.
We do not have information on if or when there may be future releases of additional accessories for our handsets.
answered 3 years, 9 months ago
Samsung5
+1point
1out of 1found this answer helpful.
Question

why does it beep in my ear every 5-7 seconds when connected to my ear?

asked 3 years, 7 months ago
desantam
on WEP460 Bluetooth Headset
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answer 1
Thank you for your inquiry. Have you checked if your bluetooth device is fully charged? If the device is having low battery charge, you may try to charge it again then observe if the beeping sound will still be there. Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung10
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Question

how can i buy a car charger for it. came with a wall charger only.

asked 3 years, 6 months ago
bernie123
ringwood,nj 07456
on WEP460 Bluetooth Headset
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answer 1
Hi bernie123!

Thank you for your correspondence. We apologize for any inconvenience this may have caused you. Currently on our website, there is no available car charger for your Bluetooth headset AWEP460JBE. However, you may call the Samsung Customer Support Center for Accessories Sales at your earliest convenience time, please call our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and follow the number prompted queue for Accessories.

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
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Question

Does bluetooth headset WEP460 work with iphone 4?

asked 3 years, 6 months ago
shivksingh
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi shivksingh!

Thank you for your inquiry.

The WEP460 also has a Bluetooth version of 2.0+EDR. The device also supports Bluetooth Headset Profile which allows you to use Bluetooth headset for calls and Hands-Free Profile which allows the device to connect to the car.

Regarding about your concern, we recommend contacting the manufacturer of the mobile device for the specification and compatibility concern.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
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Question

I lost my wall charger. How can I get a replacement one?

The plug is 2.5mm, correct? Are there any after-market devices that are compatible with this phone?
asked 3 years, 5 months ago
Willygustafajita
on WEP460 Bluetooth Headset
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answer 1
Hi Willygustafajita!

Thank you for your inquiry.

You may call our Accessory sales Department at 1-888-987-4357 for the best suggestions on accessories you can use with your phone.

Thank you for choosing Samsung!
answered 3 years, 5 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

Is the WEP460 bluetooth compatible with a smart phone?

If so, what are the instructions
asked 3 years, 5 months ago
MrsBeverley
on WEP460 Bluetooth Headset
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answer 1
Hi there!

Thank you for your inquiry.

Yes, the Samsung WEP460 Bluetooth headset is compatible with Smartphones. Please check the link below for the downloadable User Manual from the website. You can use this as a reference in using the Bluetooth headset.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000026&prd_mdl_cd=AWEP460JBECSTA&prd_mdl_name=AWEP460JBE

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
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Question

How can I get replacement earhooks?

Where are they available?
asked 3 years, 4 months ago
jdsouderton
on WEP460 Bluetooth Headset
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answer 1
Hi Jdsouderton,

Thank you for your inquiry.

Additional ear hooks are available to purchase via Samsung's website and checking the box for Bluetooth. Please read the product description by clicking on the individual ear hook image for Bluetooth headset compatibility information.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-888-987-4357 and choosing option: 2 to purchase genuine Samsung Accessories.

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

Purchased this wep460 bluetooth headset about three months ago. Will not work properly with my transform phone.

asked 3 years, 4 months ago
joymad12
on WEP460 Bluetooth Headset
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answer 1
Hi joymad12!

Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
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Question

my blue tooth locked me out and asks for a passkey. I no longer have the passkey since it was working just fine each time I turned it on it connected

asked 3 years, 1 month ago
lbergey
PA, usa
on WEP460 Bluetooth Headset
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answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 1 month ago
SamsungSupport13
SamsungSupport13
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Question

I have a problem while my phone(LG Revolution) and bluetooth (WEP460).

I tryed to put 0000 as passcode, but it is not succeed. Tell me how I can pair these two devices.
asked 2 years, 10 months ago
smpark66
la crescenta
on WEP460 Bluetooth Headset
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Question

I have a WEP460 bluetooth. I can hear the caller but the caller can't hear me. What could the problem be?

asked 2 years, 10 months ago
Colbster
Chicago,IL
on WEP460 Bluetooth Headset
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Question

what do i do if my headset will not charge? when plugged in, i get a faint red flashing lite.

asked 2 years, 8 months ago
jomeer
union, mi
on WEP460 Bluetooth Headset
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Question

can this headset pair with an iphone 3G, Samsung 460

asked 2 years, 8 months ago
nackiball
on WEP460 Bluetooth Headset
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Question

Would I be able to use a Samsung WEP460 bluetooth in place of my headset on my computer?

I mostly use the headset to play computer games with my son who is in another state. The Logitech headset I am using now sometimes causes pain after an extended time. Can I use the Samsung in lieu of the head-set for listening to the computer sounds and communication w/son. We use Windows live messenger mainly, sometimes skype. Thanks for your time.
asked 2 years, 7 months ago
Bat21
Arkansas
on WEP460 Bluetooth Headset
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Question

How do I make the WEP460 announce incoming phone number or contact name?

asked 2 years, 7 months ago
Cindy62707
Illinois
on WEP460 Bluetooth Headset
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