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See all Samsung Questions and Answers Bluetooth Headsets Q & A

Customer Questions & Answers for
WEP460 Bluetooth Headset

Customer Questions & Answers:
82 Questions
 | 
54 Answers

Questions & Answers for samsung WEP460 Bluetooth Headset

Question

I have a WEP460 Blue Tooth head set and I need a replacement ear hook. When I go on your web site I can't find a capatible ear hook.

What is the part number I should be ordering?
asked 3 years, 4 months ago
Spr00ing
CT
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry. Samsung has two different ways for a customer to order accessories. Accessories can be ordered from our Accessory site at:

http://www.samsung.com/us/mobile/cell-phones-accessories.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option "2" in order to purchase genuine Samsung accessories.

A live operator can assist you between the hours of 7:30 am - 4:30 pm (CST) Monday - Friday. They will be able to answer any questions you might have about accessories or how they work.

We do not have information on if or when there may be future releases of additional accessories for our handsets.

Sincerely,

Technical Support
answered 3 years, 4 months ago
SamsungSupport11
-1point
0out of 1found this answer helpful.
Question

my blue tooth locked me out and asks for a passkey. I no longer have the passkey since it was working just fine each time I turned it on it connected

asked 3 years, 4 months ago
lbergey
PA, usa
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

are you able to listen to music files with the bluetooth

Bluetooth Headset WEP460
asked 3 years, 3 months ago
leggett00
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

I cannot pair my sansung w/ my new iphone4

Applea tells me that I need to delete the pairing record for the earpiece. How do I do that.
I have two Samsung earpieces and neither is allowing me to pair w/ phone.
asked 3 years, 5 months ago
minita23
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi minita23!

Thank you for your correspondence.

Upon checking the specifications and settings on the WEP460 Bluetooth Headset (AWEP460JBE), it does not store pairing record.

The Bluetooth headset has Bluetooth version 2.0+EDR and supports Headset Profile, which is use when an incoming call is received, and Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit, and Headset Profile.

The Bluetooth headset does not support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source and for listening music.

For you to pair the AWEP460JBE headset to another Bluetooth device, please follow the steps below:

1. Enter Pairing mode. If you turn the headset on for the first time, it proceeds into Pairing mode immediately.
Make sure that the headset is off, and press and hold the Multi-function button until the indicator light turns on blue and stays lit after blinking.
2 Search for and connect with your phone according to your phone user's guide. (Bluetooth PIN: 0000)
If the pairing is successful, the blue indicator light will flash 10 times rapidly before entering Standby mode. If the blue indicator light remains lit, retry pairing.

Should still you could not pair the Bluetooth headset with your device, we recommend contacting the manufacturer of this device as they can assist you pair the phone with the Bluetooth headset.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

The ear hook of my WEP460 blue tooth is broken. Can it be replaced?

asked 3 years, 4 months ago
mrfixit123456
Phoenix, Arizona, USA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mrfixit123456
Thank you for your inquiry.

Regarding your concern, since the earhook is broken it will be considered as a physical damage and the warranty does not cover it. there is no possibility of a replacement.

We apologize for the inconvenience this represents
answered 3 years, 4 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

WEP460 connect with windows 7

i have the WEP460 bluetooth headset and want to connect it with my pc / windows 7
i can pair the device but windows dont find a driver for the device
asked 3 years, 4 months ago
Schaaff
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Schaaff

Thank you for your inquiry.

Regarding your concern, WEP460 has handsfree and headset profile that would allow connectivity with a mobile handset for communication purposes only.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung4
Austin, Tx
-1point
0out of 1found this answer helpful.
Question

Is it compatible with Sanyo SCP3810 cell phone with Boostmobile service

asked 3 years, 4 months ago
safetytammie
Delaware
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us with your question.

Please contact Sanyo and your service provider with this question. We can only provide support for Samsung devices.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i restore sound in my earpiece?

asked 3 years, 2 months ago
frausto
houston, tx
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue is best address by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 2 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

how can i order a new ear loop for my wep 460

asked 3 years, 2 months ago
clete
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Why doesnt my head piece pair up with my phone, keeps saying unable to try again?

asked 3 years, 2 months ago
satanikmekanik
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 3 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Is the rear hook available as a replacement part?

asked 3 years, 2 months ago
rino13
home
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we do not sell replacement parts except for accessories of your phone.

We also advise our customers to refrain from doing a self service repair or sending phones to a unauthorized technician to avoid more complicated issues on the phone.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products. Have a good day.
Technical Support
answered 3 years, 2 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can i use my samsung wep460 for a headset on my xbox 360?

asked 3 years, 2 months ago
wildcat38
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

I suggest reaching out to Microsoft to see if our device is compatible.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I activate or connect my new bluetooth wep460 to my phone sgh-a177?

asked 3 years, 1 month ago
msangie
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Just turn ON bluetooth of ur cellphone then hold WEP 460's ON/OFF button so that it will flash blue led for 4 times then blue light glow for the rest.. then without taking the finger from WEP 460,search a new device from ur cell phones bluetooth menu.. u ill get what u need brother.
answered 2 years, 9 months ago
Sreehari
Dubai
0points
0out of 0found this answer helpful.
Question

Where can I find the serial number for the WEP460 bluetooth?

asked 2 years, 8 months ago
JoSch
Chesapeake, VA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JoSch,

Thank you for your inquiry. We understand that you would like to know where is the serial number of your device, WEP460 Bluetooth Headset.

Your Samsung Bluetooth Headset doesn't have a serial number because it is designed for phones.

Thank you for your continued interest in Samsung products.
answered 1 year, 11 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I have a problem while my phone(LG Revolution) and bluetooth (WEP460).

I tryed to put 0000 as passcode, but it is not succeed. Tell me how I can pair these two devices.
asked 3 years, 1 month ago
smpark66
la crescenta
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

wep460 will dial last dialed number even if you click the head set .how to fix this?

Wep460 as a matter of pratice will dial out the last dialed number even if some one presses the answer button accidentally. It is creating problem not only in terms of dialing last dialed number but also calling minutes. This is a problem for me in using this .. I think this every one would have faced. How to fix this?
asked 3 years, 1 month ago
santhosh
bangalore
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I have a WEP460 bluetooth. I can hear the caller but the caller can't hear me. What could the problem be?

asked 3 years ago
Colbster
Chicago,IL
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

where is the battery in the wep460 and how do u get to iy

asked 2 years, 11 months ago
dollbaby1956
29714
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My widows 7 cannot find driver for my Samsung WEP460

asked 3 years ago
yanovski197
Orange CA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

what do i do if my headset will not charge? when plugged in, i get a faint red flashing lite.

asked 2 years, 11 months ago
jomeer
union, mi
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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