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See all Samsung Questions and Answers Bluetooth Headsets Q & A

Customer Questions & Answers for
WEP460 Bluetooth Headset

Customer Questions & Answers:
82 Questions
 | 
54 Answers

Questions & Answers for samsung WEP460 Bluetooth Headset

Question

Voice calling does not work. When I press the multi-function it dials last number....

... and does not request a number to call. How do I make this operational as designed.
asked 3 years, 8 months ago
Anonymous
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi alansidman!

Thank you for your correspondence. You may perform a power cycle on the Bluetooth and on the phone and then evaluate it, if still not working, you may call the Samsung Customer Support Center, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how to change earpiece on headset wep460

asked 3 years, 8 months ago
ddmac
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi ddmac!

Thank you for your correspondence. This issue is best assisted by calling the Samsung Accessories Department, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and then follow on queue for Accessories

We thank you for your patronage of Samsung products.
answered 3 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Did I fry my bluetooth?

My bluetooth died (with full battery) when I attempted to connect to my phone today. The crucial thing seems to be that the bluetooth wasn't quite "On" yet when I started trying to connect to it from my phone, after that, I haven't been able to turn the bluetooth on again. Thanks for your help!
asked 3 years, 8 months ago
dzipeto
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dzipeto!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 and then wait for the Spanish prompt, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

is this compatible with a pse3 gaming sytem what is the pass key

asked 3 years, 7 months ago
hunter4
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi hunter4!

Thank you for your inquiry.

We do not always guarantee that the Samsung Bluetooth Headset will work with third party devices.

However, you may try to pair it by using 0000 as the pass code.

We appreciate your time writing us here at Samsung!
answered 3 years, 7 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Can I get a different ear hook for my blue tooth?

The ear hook provided with my blue tooth is too big and it will not stay on my ear. Are there any other choices? I do like the device and I have a Samsung smart phone which I do like
asked 3 years, 7 months ago
peetnpa
Port Angeles, WA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi peetnpa!

Thank you for your inquiry.

The earhook on all our Samsung Bluetooth headsets is manufactured on the basis of a one size fits all measurement.

We appreciate your continued interest in Samsung products.
answered 3 years, 7 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

can i use my samsung wep460 for a headset on my xbox 360?

asked 3 years, 3 months ago
wildcat38
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

I suggest reaching out to Microsoft to see if our device is compatible.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

How do I activate or connect my new bluetooth wep460 to my phone sgh-a177?

asked 3 years, 2 months ago
msangie
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Just turn ON bluetooth of ur cellphone then hold WEP 460's ON/OFF button so that it will flash blue led for 4 times then blue light glow for the rest.. then without taking the finger from WEP 460,search a new device from ur cell phones bluetooth menu.. u ill get what u need brother.
answered 2 years, 10 months ago
Sreehari
Dubai
0points
0out of 0found this answer helpful.
Question

I cannot pair my sansung w/ my new iphone4

Applea tells me that I need to delete the pairing record for the earpiece. How do I do that.
I have two Samsung earpieces and neither is allowing me to pair w/ phone.
asked 3 years, 6 months ago
minita23
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi minita23!

Thank you for your correspondence.

Upon checking the specifications and settings on the WEP460 Bluetooth Headset (AWEP460JBE), it does not store pairing record.

The Bluetooth headset has Bluetooth version 2.0+EDR and supports Headset Profile, which is use when an incoming call is received, and Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit, and Headset Profile.

The Bluetooth headset does not support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source and for listening music.

For you to pair the AWEP460JBE headset to another Bluetooth device, please follow the steps below:

1. Enter Pairing mode. If you turn the headset on for the first time, it proceeds into Pairing mode immediately.
Make sure that the headset is off, and press and hold the Multi-function button until the indicator light turns on blue and stays lit after blinking.
2 Search for and connect with your phone according to your phone user's guide. (Bluetooth PIN: 0000)
If the pairing is successful, the blue indicator light will flash 10 times rapidly before entering Standby mode. If the blue indicator light remains lit, retry pairing.

Should still you could not pair the Bluetooth headset with your device, we recommend contacting the manufacturer of this device as they can assist you pair the phone with the Bluetooth headset.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Is it compatible with Sanyo SCP3810 cell phone with Boostmobile service

asked 3 years, 5 months ago
safetytammie
Delaware
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us with your question.

Please contact Sanyo and your service provider with this question. We can only provide support for Samsung devices.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

my blue tooth locked me out and asks for a passkey. I no longer have the passkey since it was working just fine each time I turned it on it connected

asked 3 years, 5 months ago
lbergey
PA, usa
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello there.

Please try to use the default pass code to unlock your phone. Default pass code is 0000 or 00000000. If the default password won’t work, we would be glad to give you further assistance in unlocking your phone. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Have a great day.
answered 3 years, 5 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

are you able to listen to music files with the bluetooth

Bluetooth Headset WEP460
asked 3 years, 4 months ago
leggett00
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years, 4 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Is the rear hook available as a replacement part?

asked 3 years, 3 months ago
rino13
home
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. Regarding your concern, we do not sell replacement parts except for accessories of your phone.

We also advise our customers to refrain from doing a self service repair or sending phones to a unauthorized technician to avoid more complicated issues on the phone.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products. Have a good day.
Technical Support
answered 3 years, 3 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i restore sound in my earpiece?

asked 3 years, 3 months ago
frausto
houston, tx
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thanks for reaching out for support. This issue is best address by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support
answered 3 years, 3 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

Where can I find the serial number for the WEP460 bluetooth?

asked 2 years, 9 months ago
JoSch
Chesapeake, VA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi JoSch,

Thank you for your inquiry. We understand that you would like to know where is the serial number of your device, WEP460 Bluetooth Headset.

Your Samsung Bluetooth Headset doesn't have a serial number because it is designed for phones.

Thank you for your continued interest in Samsung products.
answered 2 years ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

where is the battery in the wep460 and how do u get to iy

asked 3 years ago
dollbaby1956
29714
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Is this compatible with the model t404g phone?

asked 3 years ago
swilkins44
Michigan
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

what is the password

i am now getting prompted to enter a password on my Blackberry to connect my bluetooth. however, when i first set this product up, i didn't enter a password and it has worked for over a month with no problems. Now i am being asked for one? Please help. Thanks.
asked 3 years ago
Shortbussurfer
Kirkland, WA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

how to improve sound quality

The WEP460 has poor sound quality. Is there a way to improve this?
asked 2 years, 11 months ago
thehef47
Florida
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

I have a WEP460 bluetooth. I can hear the caller but the caller can't hear me. What could the problem be?

asked 3 years, 1 month ago
Colbster
Chicago,IL
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

rebate form for wep460

asked 2 years, 11 months ago
luigi1926
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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