Looking for Answers about samsung WEP460 Bluetooth Headset?

Hi jeffreymwisoff!

Thank you for your inquiry.

Initial charging for headset is 4 hours and 2 hours for the succeeding.

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!

Hi there!
Thank you for your inquiry.

We apologize for the problems you have experienced while attempting to register online.
Samsung recommends using Internet Explorer for this process, as other browsers can encounter difficulties with serial number acceptance.
Please select “Product Group: Mobile” and “Category – Cell Phones”.
Your cursor will then jump to the Serial Number field. This can be found on your phone on the label beneath the battery. Please enter your IMEI The IMEI is the numeric code that is 15 characters long. Or You can also dial *#06# on your phone to get the IMEI

Should you need further assistance Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi Bill007!

Thank you for your inquiry. Additional ear hooks are available to purchase via Samsung's website and checking the box for Bluetooth. Please read the product description by clicking on the individual ear hook image for Bluetooth headset compatibility information.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option:

2 to purchase genuine Samsung Accessories

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Thank you for your continued interest in Samsung products.

Have a great day.

Hi Aralos!

Thank you for your correspondence. You may try performing a soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and evaluate it. If it's still not working and still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Hi there,

Thank you for your inquiry. Samsung has two different ways for a customer to order accessories. Accessories can be ordered from our Accessory site at:

http://www.samsung.com/us/mobile/cell-phones-accessories.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option "2" in order to purchase genuine Samsung accessories.

A live operator can assist you between the hours of 7:30 am - 4:30 pm (CST) Monday - Friday. They will be able to answer any questions you might have about accessories or how they work.

We do not have information on if or when there may be future releases of additional accessories for our handsets.

Sincerely,

Technical Support

Hi dzipeto!

Thank you for taking the time to inform us of the issue concerning your Samsung product.

Regarding about your concern, this issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a timelier manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357 and then wait for the Spanish prompt, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi hunter4!

Thank you for your inquiry.

We do not always guarantee that the Samsung Bluetooth Headset will work with third party devices.

However, you may try to pair it by using 0000 as the pass code.

We appreciate your time writing us here at Samsung!

Hi peetnpa!

Thank you for your inquiry.

The earhook on all our Samsung Bluetooth headsets is manufactured on the basis of a one size fits all measurement.

We appreciate your continued interest in Samsung products.

Hello! Thanks for reaching out. This is an issue that our customer support line is better suited to solve for you in a timely manner.

For additional assistance, reach out to our customer support at 1.888.987.4357 or follow us on twitter at twitter.com/galaxyssupport (@galaxyssupport) and twitter.com/samsungservice (@samsungservice).

Thank you and have a great day!

Hi there,

Thank you for your inquiry! We appreciate your patience. This is an issue that can be resolved by performing a soft reset: power down the device, remove the battery for several minutes, then re-insert and power up. Should this not resolve your issue, please contact Chat support at http://www.samsung.com/us/support/ or call Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungService (@samsungservice)
Facebook: Facebook.com/SamsungService

We thank you for your patience and appreciate your continued interest in Samsung products!

Hi minita23!

Thank you for your correspondence.

Upon checking the specifications and settings on the WEP460 Bluetooth Headset (AWEP460JBE), it does not store pairing record.

The Bluetooth headset has Bluetooth version 2.0+EDR and supports Headset Profile, which is use when an incoming call is received, and Hands-Free Profile, which allows a connection from the phone to a wireless Bluetooth-enabled car kit, and Headset Profile.

The Bluetooth headset does not support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source and for listening music.

For you to pair the AWEP460JBE headset to another Bluetooth device, please follow the steps below:

1. Enter Pairing mode. If you turn the headset on for the first time, it proceeds into Pairing mode immediately.
Make sure that the headset is off, and press and hold the Multi-function button until the indicator light turns on blue and stays lit after blinking.
2 Search for and connect with your phone according to your phone user's guide. (Bluetooth PIN: 0000)
If the pairing is successful, the blue indicator light will flash 10 times rapidly before entering Standby mode. If the blue indicator light remains lit, retry pairing.

Should still you could not pair the Bluetooth headset with your device, we recommend contacting the manufacturer of this device as they can assist you pair the phone with the Bluetooth headset.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.

Hi JoSch,

Thank you for your inquiry. We understand that you would like to know where is the serial number of your device, WEP460 Bluetooth Headset.

Your Samsung Bluetooth Headset doesn't have a serial number because it is designed for phones.

Thank you for your continued interest in Samsung products.

Hi there,

Thanks for reaching out to us with your question.

Please contact Sanyo and your service provider with this question. We can only provide support for Samsung devices.

If you need further assistance, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

Hi there!

Thank you for your inquiry. Regarding your concern, we do not sell replacement parts except for accessories of your phone.

We also advise our customers to refrain from doing a self service repair or sending phones to a unauthorized technician to avoid more complicated issues on the phone.

If the phone has physical damage and you would like to have it repaired, you may still send it in for touchscreen replacement.

However, a standard charge will likely apply for the repair of your phone. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

We invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further information.

We thank you for your patronage of Samsung products. Have a good day.
Technical Support