Looking for Answers about samsung WEP460 Bluetooth Headset?

Hi there,

Thanks for reaching out for support. This issue is best address by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport

Thank you for your continued interest in Samsung products.
Samsung Mobile Technical Support

Hi, Candy67!

The default passkey for our Samsung Bluetooth headset would be "0000". If it will not work, passkey will depend on the other device that you're trying to pair up.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support

available on website

Thank you for your inquiry.

The WEP460 is a Mono Bluetooth Headset and you can't stream music using a Mono Bluetooth Headset.
You can only make calls and answer calls using the WEP460.
You need to purchase a Stereo Bluetooth Headset for you to be able to stream music from the PC.

Thank you for choosing Samsung.
Sincerely,
Technical Support

Hi there!

Thank you for your inquiry. What we can offer for the Bluetooth headset would be the default password on the AWEP460JBE which could be “0000”.

Regarding about your concern, the Bluetooth headset WEP460 is not compatible with the PlayStation 3 because the WEP460 only supports Headset Profile, Hands-Free Profile which can only be use for voice call and connecting to the car.

For you to pair a Bluetooth headset to the device, the device must support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source (typically a phone or computer) to an A2DP receiver (a set of Bluetooth headphones or stereo system).

Thank you for your continued interest in Samsung products.

Hi grace1129!

Thank you for your correspondence. It is possible that the volume of the phone is set too low; you may adjust the volume of the handset while on the call or volume buttons on the Bluetooth headset.

You may also try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and also turn it Off the Bluetooth headset for at least 10-15 seconds and turn it On again to pair with the phone again and then evaluate it. If it's still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.

Hi mmaran!

Thank you for your inquiry.

The WEP460 Bluetooth headset does not support Bluetooth Profile Advanced Audio Distribution Profile (A2DP), also known as "Bluetooth Stereo Profile", which allows stereo quality audio to be streamed from a media source to a connected device.

Regarding about your concern, the WEP460 is not compatible with the device.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

Hi there!

Since the plastic ear hook is just part of an accessory that came with the Bluetooth headset and it’s not covered by the warranty of the Bluetooth device then you can obtain an ear hook by purchasing new one. You may directly contact our Samsung Accessory Department for the process.

At your earliest convenience, please call Samsung Accessory Department by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday and follow the prompts that will lead you to be connected to our Accessory Team.

Thank you for your continued interest in Samsung products.

Happy Holidays!

Hi alansidman!

Thank you for your correspondence. You may perform a power cycle on the Bluetooth and on the phone and then evaluate it, if still not working, you may call the Samsung Customer Support Center, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

Hi ddmac!

Thank you for your correspondence. This issue is best assisted by calling the Samsung Accessories Department, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and then follow on queue for Accessories

We thank you for your patronage of Samsung products.

Hi there,

Thanks for reaching out to us for support.

issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support

Hi psipotz!

Thank you for your inquiry. Additional ear hooks are available to purchase via Samsung's website by going to www.samsung.com/us and checking the box for Bluetooth. Please read the product description by clicking on the individual ear hook image for Bluetooth headset compatibility information.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-888-987-4357. A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Thank you for your continued interest in Samsung products.

Hi, the default passcode of you Bluetooth is 0000
Have a good day.

The earhook and earbud is not covered by the warranty. If the earhook of your WEP460 broke, then you may purchase a new earhook.

Samsung has two different ways for a customer to order accessories. Accessories can be ordered 24 hours from our Accessory site at http://www.samsung.com/products/wirelessphones/accessories/index.asp
If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option:
2 to purchase genuine Samsung Accessories
A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.
We do not have information on if or when there may be future releases of additional accessories for our handsets.

Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Hi Lito9697!

Thank you for your inquiry. To set the Bluetooth device on to pair mode, press and hold the power button of the Bluetooth until the LED light is in solid state color.

Thank you for your continued interest in Samsung products.

Hi spanielchick!

Thank you for your inquiry.

The default code for your bluetooth is 0000. If this will not work, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.

Hi there!

Thank you for your correspondence. Regarding your inquiry, you may
use a default passkey or pin "0000" to connect a bluetooth device.

We thank you for your patronage of Samsung products. Have a good day.

Thank you for your inquiry. Have you checked if your bluetooth device is fully charged? If the device is having low battery charge, you may try to charge it again then observe if the beeping sound will still be there. Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.

Hi mrfixit123456
Thank you for your inquiry.

Regarding your concern, since the earhook is broken it will be considered as a physical damage and the warranty does not cover it. there is no possibility of a replacement.

We apologize for the inconvenience this represents