Thank you for your inquiry.
Is it the removable ear hook or the ear bud that has been damaged?
If the ear hook has been damaged, you can purchase this separately. Please check the link below for the online purchase for this ear hook.
If the ear bud has been damaged, please call our Customer Support to process a replacement for the Bluetooth headset.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
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