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Customer Questions & Answers for
samsung WEP460 Bluetooth Headset

Customer Questions & Answers:
82 Questions
 | 
54 Answers

Questions & Answers for samsung WEP460 Bluetooth Headset

Question

where do i find the passkey to enter in my phone

asked 3 years, 9 months ago
candy67
on WEP460 Bluetooth Headset
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answer 1
Hi, Candy67!

The default passkey for our Samsung Bluetooth headset would be "0000". If it will not work, passkey will depend on the other device that you're trying to pair up.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 8 months ago
SamsungSupport9
0points
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Question

Need replacement part for headset the earhook, how do I get one?

asked 3 years, 10 months ago
fschwartz
Chicago
on WEP460 Bluetooth Headset
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1 answer
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answer 1
available on website
answered 3 years, 3 months ago
wsarn
Warren, RI
-1point
0out of 1found this answer helpful.
Question

can i conect my WEP460 Auricular Bluetooth with my pc with win vista ?

My bluetooth dectect but i cant ear music with the auricular.
asked 3 years, 9 months ago
chayitomel
mexico
on WEP460 Bluetooth Headset
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Answers
answer 1
Thank you for your inquiry.

The WEP460 is a Mono Bluetooth Headset and you can't stream music using a Mono Bluetooth Headset.
You can only make calls and answer calls using the WEP460.
You need to purchase a Stereo Bluetooth Headset for you to be able to stream music from the PC.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 9 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

Are there any different ear hook attachments?

My WEP460 ear hook doesn't seem to fit my ear correctly, my ear must be little, because the headset falls off all the time!! Very frustrating!
asked 3 years, 7 months ago
petina
oklahoma
on WEP460 Bluetooth Headset
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answer 1
Hi there!

Since the plastic ear hook is just part of an accessory that came with the Bluetooth headset and it’s not covered by the warranty of the Bluetooth device then you can obtain an ear hook by purchasing new one. You may directly contact our Samsung Accessory Department for the process.

At your earliest convenience, please call Samsung Accessory Department by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday and follow the prompts that will lead you to be connected to our Accessory Team.

Thank you for your continued interest in Samsung products.

Happy Holidays!
answered 3 years, 7 months ago
SamsungSupport9
0points
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Question

I would like to hook my wep460 up to my play station3 but my daughter threw away the pass code what should i do now.

asked 3 years, 7 months ago
Beastz
U.S.A.
on WEP460 Bluetooth Headset
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answer 1
Hi there!

Thank you for your inquiry. What we can offer for the Bluetooth headset would be the default password on the AWEP460JBE which could be “0000”.

Regarding about your concern, the Bluetooth headset WEP460 is not compatible with the PlayStation 3 because the WEP460 only supports Headset Profile, Hands-Free Profile which can only be use for voice call and connecting to the car.

For you to pair a Bluetooth headset to the device, the device must support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source (typically a phone or computer) to an A2DP receiver (a set of Bluetooth headphones or stereo system).

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung7
0points
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Question

how do you gid rid of tunnel sound?

when I call someone they say it sounds like im in a tunnel or far awy from the phone
asked 3 years, 6 months ago
grace1129
Saint Louis, MO
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi grace1129!

Thank you for your correspondence. It is possible that the volume of the phone is set too low; you may adjust the volume of the handset while on the call or volume buttons on the Bluetooth headset.

You may also try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and also turn it Off the Bluetooth headset for at least 10-15 seconds and turn it On again to pair with the phone again and then evaluate it. If it's still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 6 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Will my WEP460 headset work with playstation 3?

asked 3 years, 6 months ago
mmaran
on WEP460 Bluetooth Headset
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answer 1
Hi mmaran!

Thank you for your inquiry.

The WEP460 Bluetooth headset does not support Bluetooth Profile Advanced Audio Distribution Profile (A2DP), also known as "Bluetooth Stereo Profile", which allows stereo quality audio to be streamed from a media source to a connected device.

Regarding about your concern, the WEP460 is not compatible with the device.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 6 months ago
Samsung7
0points
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Question

how do I find the passcode for my device

asked 3 years, 9 months ago
slovnet
tn
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi, the default passcode of you Bluetooth is 0000
Have a good day.
answered 3 years, 9 months ago
Samsung7
0points
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Question

i have a wep460 headset and it will not stay on, it keeps shutting off what could be wrong

asked 3 years, 9 months ago
Anonymous
home
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 7 months ago
Samsung4
0points
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Question

how can I order ear hooks for my bluetooth headset

I have WEP460 Bluetooth headset and my rt earhook broke. i would like to order some and have some extras
asked 3 years, 5 months ago
psipotz
south bend,in 46635
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
Hi psipotz!

Thank you for your inquiry. Additional ear hooks are available to purchase via Samsung's website by going to www.samsung.com/us and checking the box for Bluetooth. Please read the product description by clicking on the individual ear hook image for Bluetooth headset compatibility information.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-888-987-4357. A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Voice calling does not work. When I press the multi-function it dials last number....

... and does not request a number to call. How do I make this operational as designed.
asked 3 years, 4 months ago
Anonymous
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
Hi alansidman!

Thank you for your correspondence. You may perform a power cycle on the Bluetooth and on the phone and then evaluate it, if still not working, you may call the Samsung Customer Support Center, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
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Question

how to change earpiece on headset wep460

asked 3 years, 4 months ago
ddmac
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
Hi ddmac!

Thank you for your correspondence. This issue is best assisted by calling the Samsung Accessories Department, as they can further assist you on this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and then follow on queue for Accessories

We thank you for your patronage of Samsung products.
answered 3 years, 4 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Do you have other ear pieces to offer to fit the WEP460?

The plastic hook will not stay on my ear, do you have anything else to offer?
asked 3 years, 7 months ago
petina
oklahoma
on WEP460 Bluetooth Headset
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Since the plastic ear hook is just part of an accessory that came with the Bluetooth headset and it’s not covered by the warranty of the device then you can obtain an ear hook by purchasing new one. You may contact our Samsung Accessory Department for the process.

At your earliest convenience, please call Samsung Accessory Department by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday and follow the prompts that will lead you to be connected to our Accessory Team.

Thank you for your continued interest in Samsung products.

Samsung Technical Support
answered 3 years, 7 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do i set my device to "pair" mode?

asked 3 years, 3 months ago
Lito9697
on WEP460 Bluetooth Headset
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answer 1
Hi Lito9697!

Thank you for your inquiry. To set the Bluetooth device on to pair mode, press and hold the power button of the Bluetooth until the LED light is in solid state color.

Thank you for your continued interest in Samsung products.
answered 3 years, 3 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

I recently bought the wep 460, I had to disconnect it from the phone, to recharge, but I cant use it. I dont know the passcode now

asked 3 years, 3 months ago
spanielchick
on WEP460 Bluetooth Headset
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi spanielchick!

Thank you for your inquiry.

The default code for your bluetooth is 0000. If this will not work, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 3 years, 2 months ago
SamsungSupport11
+1point
1out of 1found this answer helpful.
Question

How do I get a lost pin for my bluetooth?

asked 3 years, 2 months ago
mimi1969
on WEP460 Bluetooth Headset
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1 answer
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answer 1
Hi there!

Thank you for your correspondence. Regarding your inquiry, you may
use a default passkey or pin "0000" to connect a bluetooth device.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

The ear hook of my WEP460 blue tooth is broken. Can it be replaced?

asked 3 years, 1 month ago
mrfixit123456
Phoenix, Arizona, USA
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi mrfixit123456
Thank you for your inquiry.

Regarding your concern, since the earhook is broken it will be considered as a physical damage and the warranty does not cover it. there is no possibility of a replacement.

We apologize for the inconvenience this represents
answered 3 years, 1 month ago
samsung6
0points
0out of 0found this answer helpful.
Question

WEP460 connect with windows 7

i have the WEP460 bluetooth headset and want to connect it with my pc / windows 7
i can pair the device but windows dont find a driver for the device
asked 3 years, 1 month ago
Schaaff
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Schaaff

Thank you for your inquiry.

Regarding your concern, WEP460 has handsfree and headset profile that would allow connectivity with a mobile handset for communication purposes only.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung4
Austin, Tx
-1point
0out of 1found this answer helpful.
Question

I am trying to connect my new samsung wep460 bluetooth headset to my samsung phone but asks for a passkey.

asked 3 years, 10 months ago
frustr8ted
Illinois
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
The default passkey will be 0000.

--HDTech
answered 3 years, 9 months ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

are you able to listen to music files with the bluetooth

Bluetooth Headset WEP460
asked 3 years ago
leggett00
on WEP460 Bluetooth Headset
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi there,

Thanks for reaching out to us for support.

issue would be better addressed by calling our Customer Support Center.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and Saturday from 9:00 a.m. to 6:00 p.m. Central Standard Time.

For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungservice
To find us on Facebook, please visit https://www.facebook.com/SamsungService
Thanks and have a great day!
Samsung Mobile Technical Support
answered 3 years ago
SamsungSupport11
0points
0out of 0found this answer helpful.
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