Thank you for your correspondence. You may perform a power cycle on the Bluetooth and on the phone and then evaluate it, if still not working, you may call the Samsung Customer Support Center, as they can further assist you on this issue in a more timely manner than we could through this forum.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.
answered 3 years, 4 months ago
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