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Customer Questions & Answers for
samsung WEP460 Bluetooth Headset

Customer Questions & Answers:
82 Questions
 | 
54 Answers

Questions & Answers for samsung WEP460 Bluetooth Headset

Question

Need replacement part for headset the earhook, how do I get one?

asked 3 years, 6 months ago
fschwartz
Chicago
on WEP460 Bluetooth Headset
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1 answer
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answer 1
available on website
answered 2 years, 11 months ago
wsarn
Warren, RI
-1point
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Question

can i conect my WEP460 Auricular Bluetooth with my pc with win vista ?

My bluetooth dectect but i cant ear music with the auricular.
asked 3 years, 6 months ago
chayitomel
mexico
on WEP460 Bluetooth Headset
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answer 1
Thank you for your inquiry.

The WEP460 is a Mono Bluetooth Headset and you can't stream music using a Mono Bluetooth Headset.
You can only make calls and answer calls using the WEP460.
You need to purchase a Stereo Bluetooth Headset for you to be able to stream music from the PC.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung5
0points
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Question

Are there any different ear hook attachments?

My WEP460 ear hook doesn't seem to fit my ear correctly, my ear must be little, because the headset falls off all the time!! Very frustrating!
asked 3 years, 4 months ago
petina
oklahoma
on WEP460 Bluetooth Headset
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answer 1
Hi there!

Since the plastic ear hook is just part of an accessory that came with the Bluetooth headset and it’s not covered by the warranty of the Bluetooth device then you can obtain an ear hook by purchasing new one. You may directly contact our Samsung Accessory Department for the process.

At your earliest convenience, please call Samsung Accessory Department by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday and follow the prompts that will lead you to be connected to our Accessory Team.

Thank you for your continued interest in Samsung products.

Happy Holidays!
answered 3 years, 4 months ago
SamsungSupport9
0points
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Question

how can I order ear hooks for my bluetooth headset

I have WEP460 Bluetooth headset and my rt earhook broke. i would like to order some and have some extras
asked 3 years, 1 month ago
psipotz
south bend,in 46635
on WEP460 Bluetooth Headset
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answer 1
Hi psipotz!

Thank you for your inquiry. Additional ear hooks are available to purchase via Samsung's website by going to www.samsung.com/us and checking the box for Bluetooth. Please read the product description by clicking on the individual ear hook image for Bluetooth headset compatibility information.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-888-987-4357. A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I am trying to connect my new samsung wep460 bluetooth headset to my samsung phone but asks for a passkey.

asked 3 years, 6 months ago
frustr8ted
Illinois
on WEP460 Bluetooth Headset
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answer 1
The default passkey will be 0000.

--HDTech
answered 3 years, 6 months ago
MisterSamsung
SamsungHQ
0points
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Question

Bluthooth

I was wondering if the Samsung Wep460 uses infor red on it?
asked 3 years, 6 months ago
matthew42
carmichael
on WEP460 Bluetooth Headset
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Answers
answer 1
Thank you for your inquiry, the device only supports bluetooth protocol.

Sincerely,
Technical Support
answered 3 years, 6 months ago
samsung6
0points
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Question

How do i set my device to "pair" mode?

asked 2 years, 11 months ago
Lito9697
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi Lito9697!

Thank you for your inquiry. To set the Bluetooth device on to pair mode, press and hold the power button of the Bluetooth until the LED light is in solid state color.

Thank you for your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport13
SamsungSupport13
+1point
1out of 1found this answer helpful.
Question

I recently bought the wep 460, I had to disconnect it from the phone, to recharge, but I cant use it. I dont know the passcode now

asked 2 years, 11 months ago
spanielchick
on WEP460 Bluetooth Headset
+1point
1out of 1found this question helpful.
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answer 1
Hi spanielchick!

Thank you for your inquiry.

The default code for your bluetooth is 0000. If this will not work, please coordinate with Samsung Technical Support at your earliest convenience by phone at our toll free number 1-888-987-4357 between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We appreciate your continued interest in Samsung products.
answered 2 years, 11 months ago
SamsungSupport11
+1point
1out of 1found this answer helpful.
Question

How do I get a lost pin for my bluetooth?

asked 2 years, 11 months ago
mimi1969
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi there!

Thank you for your correspondence. Regarding your inquiry, you may
use a default passkey or pin "0000" to connect a bluetooth device.

We thank you for your patronage of Samsung products. Have a good day.
answered 2 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

The ear hook of my WEP460 blue tooth is broken. Can it be replaced?

asked 2 years, 10 months ago
mrfixit123456
Phoenix, Arizona, USA
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi mrfixit123456
Thank you for your inquiry.

Regarding your concern, since the earhook is broken it will be considered as a physical damage and the warranty does not cover it. there is no possibility of a replacement.

We apologize for the inconvenience this represents
answered 2 years, 10 months ago
samsung6
0points
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Question

WEP460 connect with windows 7

i have the WEP460 bluetooth headset and want to connect it with my pc / windows 7
i can pair the device but windows dont find a driver for the device
asked 2 years, 10 months ago
Schaaff
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi Schaaff

Thank you for your inquiry.

Regarding your concern, WEP460 has handsfree and headset profile that would allow connectivity with a mobile handset for communication purposes only.

Thank you for your continued interest in Samsung products.
answered 2 years, 10 months ago
Samsung4
Austin, Tx
-1point
0out of 1found this answer helpful.
Question

can i use my samsung wep460 for a headset on my xbox 360?

asked 2 years, 8 months ago
wildcat38
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
Hi and thanks for reaching out!

I suggest reaching out to Microsoft to see if our device is compatible.

If you need additional assistance, please just write us again on this forum or you can also try calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further!

Or feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
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Question

Will this sync with all cell phones

asked 3 years, 3 months ago
tdurand67
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi tdurand67!

Thank you for your inquiry.

The Samsung AWEP460 Bluetooth headset will pair with all phones, especially with Samsung phones, that support the Headset and Hands Free profile.

We thank you for your patronage of Samsung products.
answered 3 years, 3 months ago
Samsung8
Samsung8
-1point
0out of 1found this answer helpful.
Question

How do I activate or connect my new bluetooth wep460 to my phone sgh-a177?

asked 2 years, 7 months ago
msangie
on WEP460 Bluetooth Headset
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answer 1
Just turn ON bluetooth of ur cellphone then hold WEP 460's ON/OFF button so that it will flash blue led for 4 times then blue light glow for the rest.. then without taking the finger from WEP 460,search a new device from ur cell phones bluetooth menu.. u ill get what u need brother.
answered 2 years, 3 months ago
Sreehari
Dubai
0points
0out of 0found this answer helpful.
Question

When i turned on my bluetooth this morning, instead of flashing the blue light stays on and wont connect, what can i do to make it connect?

asked 3 years, 2 months ago
childinawe
on WEP460 Bluetooth Headset
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answer 1
Hi childinawe!

Thank you for your correspondence.

Have u pair up your Bluetooth headset to the same device before?

Try pairing your Bluetooth headset to a different device and see if it will connect so you can isolate the issue if it's with your headset or with the other device.

If it didn't work, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 2 months ago
SamsungSupport12
0points
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Question

the ear piece breaks at the bluetooth this is the second ear piece couse i bought the two pack and i want to know what i have to do to replace it

asked 3 years, 2 months ago
powerstroke70
on WEP460 Bluetooth Headset
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Answers
answer 1
Hi powerstroke70,

Thank you for your inquiry.

Is it the removable ear hook or the ear bud that has been damaged?

If the ear hook has been damaged, you can purchase this separately. Please check the link below for the online purchase for this ear hook.

http://www.samsung.com/us/mobile/cell-phones-accessories/ET-EH400WEBSTD

If the ear bud has been damaged, please call our Customer Support to process a replacement for the Bluetooth headset.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Where is the serial number on the product?

I can't find the serial number to register my product.
asked 3 years, 2 months ago
cxnelson09
on WEP460 Bluetooth Headset
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1 answer
Answers
answer 1
Hi cxnelson09,

Thank you fro your inquiry.

You can find the serial number or product ID of the WEP460 at the box of the Bluetooth headset.

We thank you for your patronage of Samsung products.
answered 3 years, 2 months ago
Samsung8
Samsung8
0points
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Question

How long does it take for the headset to charge for the first time?

My agency issued me a WEP460 headset a little more than a year ago. I pulled it out of the packaging for the first time and plugged it in this morning. The headset does not show any status lights. Is this typical for a first time charge. Have I held it too long without charging it? Is the headset or charger defective?
asked 3 years, 1 month ago
Anonymous
on WEP460 Bluetooth Headset
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi jeffreymwisoff!

Thank you for your inquiry.

Initial charging for headset is 4 hours and 2 hours for the succeeding.

For further assistance, please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m to 6 pm. Saturday CST for further assistance in troubleshooting and questions related to possible repair.

We appreciate your time writing us here at Samsung!
answered 3 years, 1 month ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

CANNOT FIND A SERIAL NUMBER ON THE PRODUCT THAT WILL WORK TO SUBMIT MY WARRANTY REGISTRATION

asked 3 years, 1 month ago
LMS0126
nANUET, NY
on WEP460 Bluetooth Headset
0points
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Answers
answer 1
Hi there!
Thank you for your inquiry.

We apologize for the problems you have experienced while attempting to register online.
Samsung recommends using Internet Explorer for this process, as other browsers can encounter difficulties with serial number acceptance.
Please select “Product Group: Mobile” and “Category – Cell Phones”.
Your cursor will then jump to the Serial Number field. This can be found on your phone on the label beneath the battery. Please enter your IMEI The IMEI is the numeric code that is 15 characters long. Or You can also dial *#06# on your phone to get the IMEI

Should you need further assistance Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 1 month ago
samsung6
-1point
0out of 1found this answer helpful.
Question

AWEP460JBE ear plue tooth , can you send me the plastic ear piece

asked 3 years, 1 month ago
Bill007
on WEP460 Bluetooth Headset
0points
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Answers
answer 1
Hi Bill007!

Thank you for your inquiry. Additional ear hooks are available to purchase via Samsung's website and checking the box for Bluetooth. Please read the product description by clicking on the individual ear hook image for Bluetooth headset compatibility information.

If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option:

2 to purchase genuine Samsung Accessories

A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.

Thank you for your continued interest in Samsung products.

Have a great day.
answered 3 years, 1 month ago
Samsung5
0points
0out of 0found this answer helpful.
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