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See all Samsung Questions and Answers Bluetooth Headsets Q & A

Customer Questions & Answers for
WEP460 Bluetooth Headset

Customer Questions & Answers:
82 Questions
 | 
54 Answers

Questions & Answers for samsung WEP460 Bluetooth Headset

Question

where do i find the passkey to enter in my phone

asked 4 years ago
candy67
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, Candy67!

The default passkey for our Samsung Bluetooth headset would be "0000". If it will not work, passkey will depend on the other device that you're trying to pair up.

Thank you for your continued interest in Samsung products.

Sincerely,
Technical Support
answered 3 years, 11 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Need replacement part for headset the earhook, how do I get one?

asked 4 years, 1 month ago
fschwartz
Chicago
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
available on website
answered 3 years, 6 months ago
wsarn
Warren, RI
-1point
0out of 1found this answer helpful.
Question

how do I find the passcode for my device

asked 4 years ago
slovnet
tn
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, the default passcode of you Bluetooth is 0000
Have a good day.
answered 4 years ago
Samsung7
0points
0out of 0found this answer helpful.
Question

i have a wep460 headset and it will not stay on, it keeps shutting off what could be wrong

asked 4 years ago
Anonymous
home
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Most issues like this may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
answered 3 years, 10 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

can i conect my WEP460 Auricular Bluetooth with my pc with win vista ?

My bluetooth dectect but i cant ear music with the auricular.
asked 4 years ago
chayitomel
mexico
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

The WEP460 is a Mono Bluetooth Headset and you can't stream music using a Mono Bluetooth Headset.
You can only make calls and answer calls using the WEP460.
You need to purchase a Stereo Bluetooth Headset for you to be able to stream music from the PC.

Thank you for choosing Samsung.
Sincerely,
Technical Support
answered 4 years ago
Samsung5
0points
0out of 0found this answer helpful.
Question

I am trying to connect my new samsung wep460 bluetooth headset to my samsung phone but asks for a passkey.

asked 4 years, 1 month ago
frustr8ted
Illinois
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The default passkey will be 0000.

--HDTech
answered 4 years ago
MisterSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The plastic earpiece that fits over the ear and attaches to phone broke.

How can I get a replacement?
asked 4 years ago
jright
St. Louis
on WEP460 Bluetooth Headset
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The earhook and earbud is not covered by the warranty. If the earhook of your WEP460 broke, then you may purchase a new earhook.

Samsung has two different ways for a customer to order accessories. Accessories can be ordered 24 hours from our Accessory site at http://www.samsung.com/products/wirelessphones/accessories/index.asp
If you would prefer to order by phone, please contact our Accessories Department by dialing toll-free 1-800-757-0280 and choosing option:
2 to purchase genuine Samsung Accessories
A live operator can assist you between the hours of 8:00 a.m. to 7:00 p.m. Monday and Tuesday, and 8:00 a.m. to 6:30 p.m. on Wednesday, Thursday, and Friday, Central Standard Time. They will also be able to answer any questions you might have about accessories or how they work.
We do not have information on if or when there may be future releases of additional accessories for our handsets.
answered 4 years ago
Samsung5
+1point
1out of 1found this answer helpful.
Question

Bluthooth

I was wondering if the Samsung Wep460 uses infor red on it?
asked 4 years ago
matthew42
carmichael
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry, the device only supports bluetooth protocol.

Sincerely,
Technical Support
answered 4 years ago
samsung6
0points
0out of 0found this answer helpful.
Question

Do you have other ear pieces to offer to fit the WEP460?

The plastic hook will not stay on my ear, do you have anything else to offer?
asked 3 years, 10 months ago
petina
oklahoma
on WEP460 Bluetooth Headset
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Since the plastic ear hook is just part of an accessory that came with the Bluetooth headset and it’s not covered by the warranty of the device then you can obtain an ear hook by purchasing new one. You may contact our Samsung Accessory Department for the process.

At your earliest convenience, please call Samsung Accessory Department by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday and follow the prompts that will lead you to be connected to our Accessory Team.

Thank you for your continued interest in Samsung products.

Samsung Technical Support
answered 3 years, 10 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

Are there any different ear hook attachments?

My WEP460 ear hook doesn't seem to fit my ear correctly, my ear must be little, because the headset falls off all the time!! Very frustrating!
asked 3 years, 10 months ago
petina
oklahoma
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Since the plastic ear hook is just part of an accessory that came with the Bluetooth headset and it’s not covered by the warranty of the Bluetooth device then you can obtain an ear hook by purchasing new one. You may directly contact our Samsung Accessory Department for the process.

At your earliest convenience, please call Samsung Accessory Department by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday and follow the prompts that will lead you to be connected to our Accessory Team.

Thank you for your continued interest in Samsung products.

Happy Holidays!
answered 3 years, 10 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why does it beep in my ear every 5-7 seconds when connected to my ear?

asked 3 years, 10 months ago
desantam
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Have you checked if your bluetooth device is fully charged? If the device is having low battery charge, you may try to charge it again then observe if the beeping sound will still be there. Should you desire additional assistance resolving this, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

I would like to hook my wep460 up to my play station3 but my daughter threw away the pass code what should i do now.

asked 3 years, 10 months ago
Beastz
U.S.A.
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry. What we can offer for the Bluetooth headset would be the default password on the AWEP460JBE which could be “0000”.

Regarding about your concern, the Bluetooth headset WEP460 is not compatible with the PlayStation 3 because the WEP460 only supports Headset Profile, Hands-Free Profile which can only be use for voice call and connecting to the car.

For you to pair a Bluetooth headset to the device, the device must support Advanced Audio Distribution Profile (A2DP), which is a Bluetooth profile that allows for the wireless transmission of stereo audio from an A2DP source (typically a phone or computer) to an A2DP receiver (a set of Bluetooth headphones or stereo system).

Thank you for your continued interest in Samsung products.
answered 3 years, 10 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do you gid rid of tunnel sound?

when I call someone they say it sounds like im in a tunnel or far awy from the phone
asked 3 years, 9 months ago
grace1129
Saint Louis, MO
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi grace1129!

Thank you for your correspondence. It is possible that the volume of the phone is set too low; you may adjust the volume of the handset while on the call or volume buttons on the Bluetooth headset.

You may also try doing the soft reset on the phone by taking out the battery for at least 10-15 seconds and then put the battery back in and also turn it Off the Bluetooth headset for at least 10-15 seconds and turn it On again to pair with the phone again and then evaluate it. If it's still doing the same thing, you may call the Samsung Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through this forum.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

how can i buy a car charger for it. came with a wall charger only.

asked 3 years, 9 months ago
bernie123
ringwood,nj 07456
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bernie123!

Thank you for your correspondence. We apologize for any inconvenience this may have caused you. Currently on our website, there is no available car charger for your Bluetooth headset AWEP460JBE. However, you may call the Samsung Customer Support Center for Accessories Sales at your earliest convenience time, please call our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time and follow the number prompted queue for Accessories.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Extra loop on earpiece

I have this headset, what is the extra loop for on two of the earpieces?
asked 3 years, 9 months ago
jonnycat
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi jonnycat!

Thank you for your inquiry. For further information about this concern, we invite you to call Samsung Customer Support by phone at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Will my WEP460 headset work with playstation 3?

asked 3 years, 9 months ago
mmaran
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mmaran!

Thank you for your inquiry.

The WEP460 Bluetooth headset does not support Bluetooth Profile Advanced Audio Distribution Profile (A2DP), also known as "Bluetooth Stereo Profile", which allows stereo quality audio to be streamed from a media source to a connected device.

Regarding about your concern, the WEP460 is not compatible with the device.

Again, we thank you for comments and appreciate your patience and understanding in this matter.
answered 3 years, 9 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Will this sync with all cell phones

asked 3 years, 9 months ago
tdurand67
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi tdurand67!

Thank you for your inquiry.

The Samsung AWEP460 Bluetooth headset will pair with all phones, especially with Samsung phones, that support the Headset and Hands Free profile.

We thank you for your patronage of Samsung products.
answered 3 years, 9 months ago
Samsung8
Samsung8
-1point
0out of 1found this answer helpful.
Question

Does bluetooth headset WEP460 work with iphone 4?

asked 3 years, 9 months ago
shivksingh
on WEP460 Bluetooth Headset
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi shivksingh!

Thank you for your inquiry.

The WEP460 also has a Bluetooth version of 2.0+EDR. The device also supports Bluetooth Headset Profile which allows you to use Bluetooth headset for calls and Hands-Free Profile which allows the device to connect to the car.

Regarding about your concern, we recommend contacting the manufacturer of the mobile device for the specification and compatibility concern.

We appreciate your continued interest in Samsung products.
answered 3 years, 8 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

I lost my wall charger. How can I get a replacement one?

The plug is 2.5mm, correct? Are there any after-market devices that are compatible with this phone?
asked 3 years, 8 months ago
Willygustafajita
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Willygustafajita!

Thank you for your inquiry.

You may call our Accessory sales Department at 1-888-987-4357 for the best suggestions on accessories you can use with your phone.

Thank you for choosing Samsung!
answered 3 years, 8 months ago
SamsungSupport12
-1point
0out of 1found this answer helpful.
Question

Is the WEP460 bluetooth compatible with a smart phone?

If so, what are the instructions
asked 3 years, 8 months ago
MrsBeverley
on WEP460 Bluetooth Headset
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

Yes, the Samsung WEP460 Bluetooth headset is compatible with Smartphones. Please check the link below for the downloadable User Manual from the website. You can use this as a reference in using the Bluetooth headset.

http://www.samsung.com/us/support/supportDownloadCenter.do?prd_ia_cd=N0000026&prd_mdl_cd=AWEP460JBECSTA&prd_mdl_name=AWEP460JBE

We thank you for your patronage of Samsung products.
answered 3 years, 8 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
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