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Customer Questions & Answers for
Washers

Customer Questions & Answers:
12 Questions
 | 
21 Answers

Questions & Answers for Washers

Question

WHEN WILL THE NEW MODELS STEAM & DRYER COME OUT?

TRYING TO GET A GOOD PRICE ON THE STEAM PLATINUM 448 SERIES AND MOST STORES ARE ALLTHE SAME WITH THE SAME DISCOUNTS, WARRANTIES ETC. BYING FROM AN ON-LINE SELLER IS A LITTLE SCARY.

PS TERMS AND cONDITIONS MENTIONED BELOW DON'T COME UP TO VIEW..
asked 5 years ago
Anonymous
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Information on the latest products can be found by category on this website, as it becomes available. You may want to check back frequently as information is updated often.

On occasion, Samsung will run a promotion and feature it on the website, but this is rare and the time frame would usually be very specific. Our retail partners do run sales and discounts periodically, so you may want to sign up for their online newsletters to receive updates.

Thanks for your interest,
Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Samsung won't be able to comment on any unannounced products.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

wHAT MAINTENANCE IS THERE ON THE PLATINUM 448 SERIES?

RING TO DETERMINE WHAT NEEDS TO BE INCLUDED IN ANY WARRANTY, WHAT WE CAN DO AND HOW LONG WE NEED TO BUY A WARRANTY POLICY (EVERY ONE SEEMS TO BE PUSHING THESE FOR THIS MODEL - NEED TO UNDERSTAND WHY.
asked 5 years ago
Anonymous
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Information on Samsung's manufacturer's warranty can be found in the User Manual, which can be downloaded as a pdf file from this website.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Buying an extended warranty policy is up to each individual and Samsung won't comment on that. Retailers will always push extended warranties as it is in their best interests to do so. Before I purchased my washer/dryer I was told by many salespeople that the Samsung is the best on the market (as evidenced by Consumer Reports rating) and will be much more reliable, according to the sales people. Whether or not to buy an extended warranty is really up to each individual buyer.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

WHAT DISCOUNTS OR SALES DOES SAMSUNG OFFER ON ENERGY STAR STEAM WASHER AND DRYERS?

NEED TO U/S YOUR LOWEST PRICE. MOST STORES ARE GIVING 20% FOR ENERGY STAR, 10% FOR ALL APPLIANCES, FREE DELIVERY, INSTALLATION AND HAUL AWAY PLUS THE IS ALSO A LOCAL WATER COMPANY REBATE OF $150.
asked 5 years ago
Anonymous
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
On occasion, Samsung will run a promotion and feature it on the website, but this is rare and the time frame would usually be very specific. Our retail partners do run sales and discounts periodically, so you may want to sign up for their online newsletters to receive updates. Most of the promotions you listed - free delivery and haul away, as well as the price discounts - are determined by the individual retailers.

For information on Energy Star rebates, please visit www.energystar.gov or http://www.energysavers.gov/financi...

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Any discounts or sale prices are determined by your authorized Samsung dealers, not Samsung.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

how to remove front rubber to clean and remove coins from washer

asked 5 years ago
Anonymous
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The rubber gasket is not designed to be removed, but it can be manipulated to wipe underneath it or retrieve items like coins. Several models now have a debris filter that can be accessed from the front of the machine.

Thanks for the question!
- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
I don't believe the front rubber was meant to be pulled off. It is up to you whether you want to attempt this but I don't know how easy it would be to get back on.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

how do you get a VRT washer to stop strong vibration

VRT . washer always vibrates during the beginning of spin cycle. Why ??
asked 5 years ago
jwent9
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Though it is normal for there to be a small amount of vibration as the drum first starts to spin, this can be minimized with proper leveling. Please follow this link to the Troubleshooting page, and click on the relevant articles within both Installation and Operation for instructions on how to maximize the effectiveness of the Vibration Reduction Technology: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Its just trying to counterbalance the weight
answered 5 years ago
Sal1
Westchester, NY
0points
0out of 0found this answer helpful.
Question

What do you do if your clothes keep coming out smelling bad?

Jeans, towels, t-shirts. They all come out smelling pretty foul. So bad, sometimes, I take the clothes out of the drawer and throw them back in again.
asked 5 years, 1 month ago
RichboroMom
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
In addition to the care and maintenance tips offered by another contributor, if you have one of the Samsung washing machines equipped with either SilverCare or ActivFresh, you can reduce odors in your drum and clothes at the same time by running SilverCare or ActivFresh once or twice a week as part of your regular laundry routine. SilverCare and ActivFresh do not require bleach or hot water; any temperature will work!

For anyone considering a purchase of one of the new 2010 models, they have a new feature called PureCycle which keeps the drum fresh-smelling without bleach and additives. Just run an empty load with this cycle once a month.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
I am assuming you didn't have this problem with any other washer on the water supply that you are connected to.

1. I would wash the rubber seal just inside the opening. Make sure you get the exposed side and the hidden part of the seal. Be somewhat careful so as not to tear the seal. If this isn't dried after every use and the door left open to dry completely, mold could be forming on the hidden portion of the seal. Do not use alcohol(may dry the seal out) or any sudsy type of detergent. I have not had the problem you are describing but I have used disinfecting wipes and diluted bathroom cleaning products on all my washers to prevent any buildup and to prevent mold.
2. Remove the dispensers and clean thoroughly. Liquid detergent and fabric softener can build up and cause odors. Also, after finishing laundry, always remove the dispenser and dry it as well as you can and leave it open to dry out
3. Lastly I would run an empty short cycle using a 1/2 cup of white distilled vinegar. After cleaning the dispenser, place the vinegar in the dispenser to be dispensed as if it were the detergent. Due to your problem I would repeat this a couple of times. I would then wash out the dispenser and then run a cycle using nothing, just to rinse the washer out. You may want to repeat this as well to make sure all the vinegar is removed.

Hopefully this solves your problem!. If this works make sure you dry the seal and dispenser after every laundry day and leave the door and dispenser slightly open. Run one cycle with the vinegar and one cycle with nothing once a month as a preventive measure. I have been doing this for years and have avoided the problem. I also do this in my dishwasher and coffee pots to keep them clean!
answered 4 years, 11 months ago
manwasher
Ohio
0points
0out of 0found this answer helpful.
Question

How can I extend the drain hose?

I am looking for the part info on my new washer (448). I need to extend the drain hose so I want to find the correct parts to do so. I would also like the part info- a list of all parts, their product # and how to order replacements- that should be included with tyhe new washer.
asked 5 years, 1 month ago
RichboroMom
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
For information on parts and availabilty, please visit www.samsungparts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
The hoses are pretty standard for washers so it should be fairly easy to find a longer one. I suggest going to your local hardware or authorized Samsung dealer and getting a longer hose.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

Mildew smell??

Im researching to buy a new front load washer and dryer and I've heard comments about a mildew smell after a few months of use. Whats up with that, do the new models do this also or have they remedied this problem? Thanks
asked 5 years ago
adbrickhouse
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Basic care and maintenance of your front load washer can help prevent mold and mildew: leave the door open when not in use to keep air circulating, and run an empty hot "Sanitize" cycle with bleach once a month. If you've chosen a model without the internal water heater, then you will not have a Sanitize cycle, but you should still run a hot water cycle with bleach.

Another option to be aware of is Samsung's SilverCare and ActivFresh technology which sanitizes without bleach and hot water. This feature is available on certain models, including the WF328, WF419 and WF448.

Thanks for your interest,
Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
I haven't had any problems with a mildew smell but I tend to keep the washer door open a crack after I finish my last load of laundry for the day, just so that the inside dries out.
answered 5 years ago
surfinsolo
Arizona
0points
0out of 0found this answer helpful.
Question

Can the doors on the steam washer/dryers be reversed?

asked 4 years, 11 months ago
Anonymous
on Washers
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The dryer door can be reversed, but the washer door cannot.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
I know that you can reverse the dryer doors, but I am not sure about the washer. Altough looking at it, I think you can't.
answered 4 years, 11 months ago
SmokinBiz
Dover, DE
0points
0out of 0found this answer helpful.
Question

I need a washer that the door opens the opposite way. Do you have any that open to the right?

asked 5 years, 1 month ago
fsum242
on Washers
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Like most front-loaders, Samsung washing machines are designed with the door opening from right to left. The door cannot be reversed because of the location of the door lock.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Models with Silver Care

Which models have SC?
asked 4 years, 11 months ago
WasherMadness
on Washers
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The models that are currently available that have either SilverCare™ or ActivFresh™ - the new name for SilverCare™ - include the WF328, WF419 and WF448. Keep in mind that there may still be discontinued models for sale at some retailers that have this feature, as well. Thanks for the question.

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What detergent to use for delicates in front loding washer?

I have a Samsung HE front loader and am concerned about using my regular HE detergent for my fine fabrics. Is there something I can use in the machine that is safe for the machine and won't break down the fabric?
asked 5 years, 3 months ago
Anonymous
on Washers
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Woolite now makes an HE gentle detergent for "fine washables" comparable to the original Woolite.
answered 5 years, 3 months ago
babushkawendy
0points
0out of 0found this answer helpful.
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