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Customer Questions & Answers for
LED TV

Customer Questions & Answers:
43 Questions
 | 
44 Answers

Questions & Answers for LED TV

Question

Product differences

What are the differences between the UN55B800 and 8500 products? What would I be gaining/losing by choosing one over the other?
asked 4 years, 10 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The biggest difference between the 8000 and 8500 series is the type of LED lighting used. The 8000 uses LED edge type lighting. The 8500 uses true LED backlight with local dimming.
answered 4 years, 10 months ago
pricebl
0points
0out of 0found this answer helpful.
answer 2
A co-worker purchased the 8000 series, I have the 6000 series. Our office purchased the 8500 series. The 6000/7000/8000 series all use edge lighting LEDs, which produce a fairly uniform/consistent light level across the entire picture. The 8500 series uses back lighting LEDs (in groups), which can be dimmed in groups or individually, to help with contrast. For example, if a scene is all dark (think night outdoor shot) with a character walking around using a flashlight, the area of dark would dim its groups of LEDs and the area of the flashlight's beam would increase the output of the LEDs. Note that there are only a hundred or so groups, so it isn't a perfect match to the resolution of the TV (which has 2.1 million pixels), so sometimes there will be light bleed over (flashlight beam causes bright LED light, bleeding outside of the beam to the dark area around it). Also, the software that determines which groups to dim and how much to dim them do so by averaging, so small specks of light in a large expanse of darkness (such as stars in the midnight sky) will be dimmed out. However, in most viewing, the 8500 series produced a little bit better contrast than the 6000 or 8000 series.
answered 4 years, 10 months ago
TVBuyer
Arlington, VA
0points
0out of 0found this answer helpful.
Question

Will Samsung make a 58' LED TV this year?

asked 5 years, 5 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung cannot speculate on future product lines.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

Are there any plans to make a 65" LED TV?

Thank You!
asked 5 years, 5 months ago
olefish
Florida
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung cannot speculate on future product lines.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

When and where can I purchase a UN55B8500 LCD LED TV?

I understand the Samsung released the UNB8500 series on July 31, 2009. When will they be availiable for purchase?

Ken
asked 5 years ago
Kltsch
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have any information on when the B8500 will become available for purchase. Please keep checking back on Samsung.com for any updated info on this and all of our other product lines.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the lifespan of the Blue LED?

asked 4 years, 11 months ago
dotmd
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Many years.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

LED TVs

Where can I go see these? No retailers show within 95 miles 0f 01890.
What is the difference between the 6 and 7 series?
What is the difference between the UN55B7000 and the UN55B7100
asked 5 years, 5 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung cannot comment on stock levels of specific retailers. I suggest contacting authorized Samsung retailers to determine when they will have a Samsung item in stock.
answered 4 years, 10 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

Samsung 9000

Will Samsung be releasing a 65 inch LED backlit HDTV in the near future, I am interested in the series 9000 will it have a 65 inch?? Thanks, Joe
asked 4 years, 8 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for asking a question on Samsung.com. Currently, I do not have access to information regarding future models. Please keep checking Samsung.com for any further updates to this and all other Samsung products.

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Channels automatically added

We have several Samsung TV's in our home, in fact it the only brand thatwe have, and have been having a problem with channels that are added back after we delete them. Is this a feature that can be stoped or is this our cable company? The only ones that are reappearing are non-english chanels.
Thanks for your consideration.
asked 4 years, 8 months ago
Anonymous
Ocala Fl
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
From the info I have, it seems that some cable companies "resend" their cable information every night. This resending does in fact cause the TVs to add previously deleted channels. Unfortunately, there is no actual way to turn off the live update some of the Samsung TVs perform. I would suggest you keep checking back on Samsung.com for any information on a firmware update for this.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

8500 led/lcd series

We are interested in a larger LED/LCD than the currently available 55 inch. Will you be releasing a 65-70 inch LED/LCD 8500 HDTV? And When?
We are interested in purchasing a TV in the VERY near future, and would like to know if we should wait a little longer.

Thank you

Rich
asked 5 years ago
Sonic
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry, but I currently do not have any information on any units larger then 55" being produced. Please keep checking back on Samsung.com for any information on this and other product lines.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Working of Samsung 81 series 55'' LED TV?

Hello,

If I buy a Samsung 55'' LED TV in US and take it to India, Will there be any problems ? Will be there any issue with PAL/NTSC formats? How about the service? If there is any problem with the television, Could I take it to a samsug service center in India and get it serviced.

Regards,
Anil.
asked 5 years ago
AnilE
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you purchase the unit within the North American Territories, it will only have support for NTSC/ATSC/QAM broadcasting systems and only 100v-127v 60Hz power. Outside of the NA territories you will not only need a converter for the broadcast, but also for the power.
That being said, once you take the unit outside the US, your warranty will become void.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Dark Corners

I'm considering purchasing a 55" 7000 series LED, but have seen some negative reviews about the darkening of the corners. Does Samsung plan to remedy this flaw any time in the future? If so how?
asked 4 years, 11 months ago
KurtH
Dallas, TX
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question! Currently, I do not have this information. I will say that if this is a known issue, which I would not know, you can rest assured that Samsung is working hard to rectify the issue so that future models do not end up with the same flaws. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will a 60' led be coming out soon?

asked 4 years, 11 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We cannot speculate on future products.
answered 4 years, 11 months ago
pricebl
-1point
0out of 1found this answer helpful.
Question

Model LN40B550

Where are the speakers located on the tv, front or rear
asked 4 years, 11 months ago
ehack
92011
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Actually the speakers on the LN40B550 are down firing speakers. These speakers allow for a sleek outer design while preserving audio quality.

-MrSamsung
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How does one determine what size screen is appropriate for a room?

asked 4 years, 11 months ago
jmmonte
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That is a personal preference but you should be able to find suggested viewing distances for tv sizes by searching online.
answered 4 years, 11 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

Why do I keep getting message that my HDTV does not support HDCP?

I have a 6000 series 46" LED TV. Cable box is an Explorer 4250HDC. Cable box is connected via Monster Cable HDMI connected to the HDMI/DVI port on the TV. About once every 3-4 times I turn the TV on I get the message that my TV does not support HDCP and to use a component cable.
asked 4 years, 10 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest contacting your cable box provider as this could potentially be a cable box issue.
answered 4 years, 10 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

WHAT IS THE BACK LIGHT LIFE FOR UN55B7000

IS THE BACK LIGHT LIFE THE SAME FOR MODELS UN55B6000, UN46B7000
asked 4 years, 10 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All of these models should have similar back light life.
answered 4 years, 10 months ago
pricebl
0points
0out of 0found this answer helpful.
Question

when you turn on tv it makes a ding dong sound. how to eliminate?

asked 4 years, 10 months ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to activate/deactivate your Power-on tone, you can head into the TV's menu, then into the setup sub-menu. Once there you should see the "Melody" option. Click into that option and you should be given the ability to adjust the power on/off tone of the TV.

-MrSamsung
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

new models

when do your new led models come out? newer than then 6000, 7000, 8000 & 8500.
asked 4 years, 10 months ago
yasayi
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. As of this moment, I do not have any information on any future Samsung LED models. Although the 6000-8000 have been produced since the beginning of this year, the B8500 is the newest model (only being released about 2 months ago). Please keep checking back on Samsung.com for any further updates on this and all of Samsung's other products.

-MrSamsung
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the difference between side lit and back lit and which models have each?

asked 5 years, 1 month ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great question. With Back lit technology, all the LED lights are in an array behind the panel. This setup usually allows for local dimming, but causes the TV to be a little thicker then an edge-lit unit. The edge-lit unit's light system is as the name implies. The lighting array is only along the edges of the TV. Light uniformity is provided by prisms that are set up along the rear of the unit. these prisms allow for even distribution of light throughout the panel. Usually edge-lit units will be slimmer and consume less power then their back-lit cousins. Currently all the Samsung LED TVs are edge-lit. Please keep checking back on Samsung.com for all the latest info on new TVs and new technology that may be coming your way.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I find the average watt usage for a model, say the energy efficient UN55B8000 55" 1080p LED HDTV?

asked 5 years ago
Anonymous
on LED TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I may not have the wattage numbers readily available to me, I can say that most all Samsung TVs are energy star compliant. This ensures the best possible performance with minimal power usage. Also, the Samsung LED TVs offer a power savings of 40% over that of what a conventional LCD TV would use.

-MrSamsung
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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