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Customer Questions & Answers for
Plasma TV

Customer Questions & Answers:
66 Questions
 | 
52 Answers

Questions & Answers for Plasma TV

Question

headphones

I'm hearing impaired and now use headphones to improve my ability to understand speech. Do all of your TV's come with headphones or are all headphone enabled/compatible?
asked 5 years ago
jdrivers
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On the Samsung Plasma TVs, there really is only one way to connect headphones. In order to do so, you would need to connect the headphones via an RCA to 3.5mm female connector to the red/white audio outputs on the TV. Even then, since the RCA audio outputs on this unit is a fixed pass through type of connection, you would need some sort of intermediary device to control the volume, since the TV doe not have control of the volume coming out of the analogue and digital audio outputs.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I've compared the PN50B560 with the PN50B550 and don't see a difference. How are these models different from one another??

asked 5 years ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great question. Although the specs are almost identical, the B560 does have one feature that the B550 does not have. The B560 offers Cinema Smooth, which creates a brilliant picture that's more lifelike and much closer to film quality with high contrast and brightness, defined edges and sharp details.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does the PN58B650 have an anti-image burn in feature?

I am considering either a 55" LCD or 58" Plasma; I would like to purchase the PN58B650 since the 58" size works best for my family room; however, I am concerned about the Plasma image burn-in. Does the PN58B650 have the image shift or screen saver feature incorporated in some Plasma?. If not does any of the Samsung Plasmas have this feature?
asked 5 years ago
Larryek
Texas
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although officially, none of the Samsung Plasmas suffer from burn-in, I would still suggest you follow some simple steps to ensure the long life of your unit. Make sure that your anti-burn-in features, such as the pixelshift and scrolling functions, are active and working properly. Also make sure that you do not leave a static image on the screen for too long.
That being said, all Samsung Plasma TVs offer these anti-burn-in features.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
+1point
1out of 1found this answer helpful.
Question

tv operating above 8000 feet

I want to install a plasma tv in my home in the mountains of Colorado, I have been looking at the Samsung #PN42B450 but want to know if it works at elevations above 800ft. if not which 42" models will work above that elevation?
asked 5 years, 1 month ago
bucks10
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry, but as you probably already know, altitude does affect Plasma TVs. Plasma TVs do not operate properly above 6500 feet (approximately 1950 meters) and in most cases will buzz loudly at or above that altitude. Consequently, Samsung does not sell a Plasma TV designed to be used above 6500 feet.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Do you plan On a 1080p in plasma 42" or 46"

asked 5 years, 1 month ago
gar521
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry. I do not have any information on future models and their features.
Please keep checking back on Samsung.com for any updated info on this and all of our other product lines.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Model SPS4243X/XAA : can it be used as a computer monitor, and if so, how?

asked 5 years, 1 month ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry, but I do not have any information of the unit you have mentioned. If said unit is an international version, please contact your local Samsung customer service center for a proper answer. Although i may not have info on this set, i can still give you a synopsis as to how to connect a PC to a Samsung TV to be used as a monitor.

There are three ways to connect your PC to your Samsung TV: monitor cable, HDMI to HDMI or HDMI to DVI.

Although all of these connections are easy to hook up, the PC monitor cable is the most common. To connect it this way, just use a standard PC monitor cable to connect from the monitor out of your PC to the PC input on the TV. Some adjustments to the PC's resolution is required.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC)

HDMI to DVI is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Plasma 650 series 6: Does this TV have a head phone jack?

asked 5 years, 1 month ago
cainil
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately there is no headphone jack; however you can still connect headphones to this unit. In order to hear out of headphones, you would need to connect the headphones via an RCA to 3.5mm female connector. Even then, since the RCA audio outputs on this unit is a fixed pass through type of connection, you would need some sort of intermediary device to control the volume, since the TV doe not have control of the volume coming out of the analogue and digital audio outputs.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Which of your plasma tv's have the single pane?

asked 5 years, 3 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

My 58" plasma is leaning back on tv stand. Is this OK?

I just purchased a Samsung 58" plasma. (B550) I currently have it on a stand. It's leaning backwards. This could be because my floor is slightly unlevel. But is this normal? Is this OK? For example, the top of the tv is 10" from the wall and the bottom is 10.75" from the wall. The 3/4" seems significant to me.

Is this bad for the TV? Should I invest in a tv stand that has a standing mount?

Thanks!
asked 5 years, 3 months ago
etessitore
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although such a small gradient may not harm the TV, it is always recommended that the sets are set up to be level across all axis'. If you can find a way to level the TV, it would probably be a wise course of action.

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

are we getting 600hz?

I just got a nice 50in B550 plasma. It says in the top left side that we are getting (1080i 60hz) with HD cable and (1080p 24hz) with blue ray. I have the top of the line HDMI cords that says they suppot 120hz. Why is it saying 60hz and 24 hz? Is this refering to something else or do I not have a setting right? I checked in the manual and tv settings and nothing could help me.
asked 5 years, 3 months ago
Pauly
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a few things that need to be addressed here. The Info Box only displays the information of the actual signal and not of the upconverted or enhanced image. Also currently, as far as I know, there are no devices that transmit a signal at 120hz. the highest it is transmitted on is 60hz.
Lastly, the 600Hz sub-field motion on Samsung Plasmas refers to the image that is being transmitted is shown at it's native refresh rate but the TV then flashes the individual pixels faster so the images appear smoother. In the case of a 60Hz image, the TV flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second.

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Difference between "A" and "B" series

Am wondering what the difference in the PNxxAxxx and the PNxxBxxx series are. Difficult to see any differences in the comparisons
asked 5 years, 3 months ago
pogo
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are many differences between the A and B models. To many to list here since every model series has a different feature set between them. The reason for the A and B is that the A series models are from 2008 and the B series models are from 2009.

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

50" Plasma TV

I'm 60 yrs old with a husband with Alzheimer's. I just want a TV for him to enjoy. Everything is too confusing & complicated. If you were buying a Plasma TV for your Dad & Mom, what would you recommend?
asked 5 years, 3 months ago
Anonymous
Fenton, Mo
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That is a great question! Personally, I would first evaluate what they will be using the set for. If they are going to just be watching DVDs/Blurays and regular cable TV, and you are on a budget, I would suggest the B430 or B450 Plasma series TVs. These offer great picture quality for a great price. If your budget is a little higher and they would like something with a higher resolution, you can look into the B550 or B650 Plasmas. I would assume that for this particular situation, the B450 would be your TV of choice. I personally have a B450 and I love it.

http://www.samsung.com/us/consumer/...

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Netflix on 650 Series TV?

When will Netflix become available on the 650 Series?
asked 5 years, 3 months ago
paulm
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry. Currently there is no information on when Netflix will be added to the widget gallery.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do we know if we're really getting HD?

We were told that we're not really getting HD unless you get a HD tuner or have an internal tuner. We can't find anything in our manual (400 Series) about having an internal tuner. Are we viewing HD?
asked 5 years, 4 months ago
sylvanstruck
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All Samsung TVs from the past 2 generations will come equipped with a digital tuner which allows for the viewing of some HD content over the air and from a straight cable connection. You do not need a digital tuner in order to view all your HD content though. By using an HDMI cable to connect to your digital cable box or DVR, you will be getting full HD streaming as well. this all depends on what your cable provider offers to you in the form of HD content. Regardless of the cable companies policies, you can rest assured that your Samsung TV will display all your HD content in its full HD resolution.
answered 5 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

exact differances between pn63b550/pn63b590

will purchase one of the 63in listed above in 2 weeks need to know what the exact tech. differances in the sets other than the 400.00 price differance.
asked 5 years, 4 months ago
nissan
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Differences are
1. PN63B590 has the less reflective "ultra filter bright screen". The PN63B550 comes with the standard "filter bright screen"

2. PN63B590 has the "Cinema smooth" 24p video play back feature which allows it to process blu-ray movies in a more realistic manner.

3. The PN63B590 has a touch sensitive on/off button under neath the lighted Samsung logo on the front of the TV. The PN63B550 has a push button on/off switch on the side of the TV.
answered 5 years, 4 months ago
GoChargers
Portland, OR
0points
0out of 0found this answer helpful.
Question

What are the exact differences between the 6-Series and 8-Series plasmas?

Except for the thickness of the cabinet, I cannot find any differences between Series-6 and Series-8 plasmas. Can you clarify if there are any significant performance or feature differences?
asked 5 years, 4 months ago
Ted11211
Brooklyn, NY
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ted,

I've done extensive research on both and have found the only difference between these two series is the "look and feel" and one additional component input found in the 6 series.

The 8 series are thinner and lighter. The thickness of my 50 inch plasma 650 series is 3 inches. The thickness of the 8 series is 1.5 inches I believe. The 650 also has the touch of color in red. The 8 series does not.

All features in the set are the same including specifications regarding the quality of picture. The 650 series does have one extra component input though.

Buy the 8 series for the wow factor.

I hope this helps!
answered 5 years ago
dime
Washington State
0points
0out of 0found this answer helpful.
Question

Is there a firmware fix for the Cinema Smooth problem reported on the PN50B650 Series

The CNET review states the following about the PN50B650:
"When we engaged the "Cinema Smooth" mode in the Film Mode menu, which is designed to help preserve the correct frame rate of film with 1080p/24 sources, black levels rose significantly. It was as if the TV had switched to another, uncalibrated picture mode. Switching Film Mode back to Off didn't return the black levels to their correct, calibrated state; to do so we had to stop playback entirely, which sent a normal 1080p/60 source to the TV and disengaged Cinema Smooth. Needless to say this is unusual behavior, and we'll update this review when Samsung has an explanation (and hopefully a fix). In the meantime, we recommend not using Cinema Smooth with our picture settings."

I would like to purchase this as Samsung has always provided a great line of Plasmas and LCDs, but I am hesitant due to this issue. Is it a known issue and will it be addressed?
asked 5 years, 4 months ago
BarcIT
Maryland
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I would not know if this is a known issue or if it will be addressed, I can say that Samsung stands behind all their TVs and will service or even replace the unit if there is a detrimental problem with your set (all within the manufacturer's warranty and time frame). If you have any further questions about this or any other issue, please contact 800-SAMSUNG for live issue resolution.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is the refresh rate of FP-T5084

asked 5 years, 4 months ago
steamer6
on Plasma TV
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Is it true that Samsung provides services such as customizing models of Plasmas? If so how do I come about that/

Customization of Models.
asked 5 years, 4 months ago
usaf007dbs
Santa Rosa, CA
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regrettably, Samsung can not customize TV sets for the general public. They do, however, provide customized models for specific retail partners (such as Best Buy, Sam's Club, etc.).
answered 5 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do you clean an LCD plasma TV screen

asked 5 years, 4 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will want to use a damp cloth. Makes sure its a non abrasive cloth, and that the water you use is purified. Using normal tap water could leave streaks and/or mineral deposits on the screen it self. There are several screen cleaning chemicals on the market, however I would suggest just using good ol' water.
answered 5 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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