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Customer Questions & Answers for
Plasma TV

Customer Questions & Answers:
66 Questions
 | 
52 Answers

Questions & Answers for Plasma TV

Question

LED Vs Plasma

What are the benifits of LED vs Plasma.
does LED come in a 50" size
asked 4 years, 11 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
As both technologies evolve, the stark differences between the two are becoming less and less apparent, and ultimately your personal preference will be the ultimate deciding factor. Just to clarify, LED is an LCD TV that uses LEDs as the backlight instead of florescent tubes.

Traditionally, plasmas have been touted as having a more cinematic or film-like experience while LCDs can appear crisper and saturated thus better suited to video-based material or gaming.

Other considerations that were the hallmarks of the old LCD vs. Plasma arguments like screen burn-in, judder and motion blur have been largely addressed. However plasmas will still cost more to run than LCDs (although they tend to be cheaper which may make this point moot), and LCDs still can have off-axis viewing problems (looking at the screen away from the center "sweet spot").

It is important that you see both side-by-side and decide for yourself which you prefer. I would also recommend bringing a favorite DVD and Bluray disk so you can test both sets with material you are familiar with.
answered 4 years, 10 months ago
TeoNYC
0points
0out of 0found this answer helpful.
answer 2
Comparing LED to Plasma is like comparing apples to oranges. Sure they are both fruits, but they taste and look completely different. The best way to decide which is better is to figure out which one tastes better to you. Although I can not list all the differences, I will say that Plasma is usually a larger set, although the LED's come in a 55" flavor. Plasmas also tend to have a slightly higher contrast, while the LED is a much thinner TV. I would suggest heading to one of out retail partners and comparing the two techs side by side and deciding for your self which one suits your lifestyle.
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

model differences

What is the difference between an 'A' model and a 'B' model, eg., the PN42A450 and the PN42B450. The side-by-side comparison does not show comparable items or descriptions for each model, so I still can't tell what the difference is between these two. Same applies for other models as well in the LCD line and the Plasma lines. I understand the differences in the last three digits, which I believe distinguish the contrast ratio of the model. I am interested in your models but confused about their features.
asked 5 years ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there rg3637! The main difference between the B450 and the A450 is that the B450 is the newer model , has a higher contrast ratio and has an updated ToC Red bezel.
When ever you see the "B" in the model number, you will know that is the newer updated model. The last 3 digits is not a determiner of the contrast, but rather, just a naming convention that Samsung uses to separate the many different models we offer.

I hope this helped you out :)
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will Samsung be manufacturing a 46" Plasma TV this year?

asked 5 years ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there Ergoguy, I don't have any information on a 46" plasma, but keep checking back on Samsung.com for any updates on the new models.
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the difference between the PN58B860 and the 850 as the compare area shows them equal

asked 4 years, 10 months ago
Richfow
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The B860 adds Cinema Smooth over the B850.
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a firmware fix for the Cinema Smooth problem reported on the PN50B650 Series

The CNET review states the following about the PN50B650:
"When we engaged the "Cinema Smooth" mode in the Film Mode menu, which is designed to help preserve the correct frame rate of film with 1080p/24 sources, black levels rose significantly. It was as if the TV had switched to another, uncalibrated picture mode. Switching Film Mode back to Off didn't return the black levels to their correct, calibrated state; to do so we had to stop playback entirely, which sent a normal 1080p/60 source to the TV and disengaged Cinema Smooth. Needless to say this is unusual behavior, and we'll update this review when Samsung has an explanation (and hopefully a fix). In the meantime, we recommend not using Cinema Smooth with our picture settings."

I would like to purchase this as Samsung has always provided a great line of Plasmas and LCDs, but I am hesitant due to this issue. Is it a known issue and will it be addressed?
asked 4 years, 10 months ago
BarcIT
Maryland
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I would not know if this is a known issue or if it will be addressed, I can say that Samsung stands behind all their TVs and will service or even replace the unit if there is a detrimental problem with your set (all within the manufacturer's warranty and time frame). If you have any further questions about this or any other issue, please contact 800-SAMSUNG for live issue resolution.

-MrSamsung
answered 4 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What are the exact differences between the 6-Series and 8-Series plasmas?

Except for the thickness of the cabinet, I cannot find any differences between Series-6 and Series-8 plasmas. Can you clarify if there are any significant performance or feature differences?
asked 4 years, 9 months ago
Ted11211
Brooklyn, NY
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ted,

I've done extensive research on both and have found the only difference between these two series is the "look and feel" and one additional component input found in the 6 series.

The 8 series are thinner and lighter. The thickness of my 50 inch plasma 650 series is 3 inches. The thickness of the 8 series is 1.5 inches I believe. The 650 also has the touch of color in red. The 8 series does not.

All features in the set are the same including specifications regarding the quality of picture. The 650 series does have one extra component input though.

Buy the 8 series for the wow factor.

I hope this helps!
answered 4 years, 5 months ago
dime
Washington State
0points
0out of 0found this answer helpful.
Question

exact differances between pn63b550/pn63b590

will purchase one of the 63in listed above in 2 weeks need to know what the exact tech. differances in the sets other than the 400.00 price differance.
asked 4 years, 9 months ago
nissan
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Differences are
1. PN63B590 has the less reflective "ultra filter bright screen". The PN63B550 comes with the standard "filter bright screen"

2. PN63B590 has the "Cinema smooth" 24p video play back feature which allows it to process blu-ray movies in a more realistic manner.

3. The PN63B590 has a touch sensitive on/off button under neath the lighted Samsung logo on the front of the TV. The PN63B550 has a push button on/off switch on the side of the TV.
answered 4 years, 9 months ago
GoChargers
Portland, OR
0points
0out of 0found this answer helpful.
Question

How do we know if we're really getting HD?

We were told that we're not really getting HD unless you get a HD tuner or have an internal tuner. We can't find anything in our manual (400 Series) about having an internal tuner. Are we viewing HD?
asked 4 years, 9 months ago
sylvanstruck
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All Samsung TVs from the past 2 generations will come equipped with a digital tuner which allows for the viewing of some HD content over the air and from a straight cable connection. You do not need a digital tuner in order to view all your HD content though. By using an HDMI cable to connect to your digital cable box or DVR, you will be getting full HD streaming as well. this all depends on what your cable provider offers to you in the form of HD content. Regardless of the cable companies policies, you can rest assured that your Samsung TV will display all your HD content in its full HD resolution.
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Difference between "A" and "B" series

Am wondering what the difference in the PNxxAxxx and the PNxxBxxx series are. Difficult to see any differences in the comparisons
asked 4 years, 9 months ago
pogo
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are many differences between the A and B models. To many to list here since every model series has a different feature set between them. The reason for the A and B is that the A series models are from 2008 and the B series models are from 2009.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

are we getting 600hz?

I just got a nice 50in B550 plasma. It says in the top left side that we are getting (1080i 60hz) with HD cable and (1080p 24hz) with blue ray. I have the top of the line HDMI cords that says they suppot 120hz. Why is it saying 60hz and 24 hz? Is this refering to something else or do I not have a setting right? I checked in the manual and tv settings and nothing could help me.
asked 4 years, 9 months ago
Pauly
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a few things that need to be addressed here. The Info Box only displays the information of the actual signal and not of the upconverted or enhanced image. Also currently, as far as I know, there are no devices that transmit a signal at 120hz. the highest it is transmitted on is 60hz.
Lastly, the 600Hz sub-field motion on Samsung Plasmas refers to the image that is being transmitted is shown at it's native refresh rate but the TV then flashes the individual pixels faster so the images appear smoother. In the case of a 60Hz image, the TV flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My 58" plasma is leaning back on tv stand. Is this OK?

I just purchased a Samsung 58" plasma. (B550) I currently have it on a stand. It's leaning backwards. This could be because my floor is slightly unlevel. But is this normal? Is this OK? For example, the top of the tv is 10" from the wall and the bottom is 10.75" from the wall. The 3/4" seems significant to me.

Is this bad for the TV? Should I invest in a tv stand that has a standing mount?

Thanks!
asked 4 years, 9 months ago
etessitore
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although such a small gradient may not harm the TV, it is always recommended that the sets are set up to be level across all axis'. If you can find a way to level the TV, it would probably be a wise course of action.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

I will be moving my PN50B650 to a new home. What precautions must be taken? Must it remain upright?

asked 4 years, 6 months ago
rabidrobert
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That's a great question! You are right in assuming that you will want to keep the unit upright; you should never lay any flat screen TV down on its face or back when transporting. Also make sure that you do not leave the TV in a very hot or very cold place.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

differances in Model: PN58B650 and pn58b860

could you advise of the differances in these two plamas ? the only difference i see in one has picture in picture otherwise identical is that correct also what do you need to use picture in picture what hardware
i am ready to purchase one or the other just trying to determine the differances
asked 4 years, 5 months ago
dam7
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question! Although the units are almost identical (I'm sorry for the confusion, but they both offer PiP), the B860 is an ultra slim unit measuring in at 1.6" wide, while the B650 is a normal Plasma TV measuring in at 2.9 inches.

Also for PiP, both of these units offer a one tuner PiP system. 1-tuner systems only allow for one cable connection to be shown at a time on the screen. In order to connect it up, you will need a hard line going into the TV (cable coax) and an active secondary connection (HDMI, component, PC). To activate it up, either head into the TV's menu or click the Tools button on the remote control.

Again, you will need both a coax connection and a secondary input connection in order to properly activate and view PiP on your set. If your option is grayed out, this means that one of the required connections is not active and connected properly. no need for additional hardware.

For further information on PiP, please refer to page 33 in the units user manual.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Fix for buzz noise on PN..B850/860 Plasma TV

Hi,

Before I buy the Plasma PN58B850, do you have a fix for the annoying buzz noise from the TV? Thanks.

Edwin R
Poway, CA
asked 4 years, 5 months ago
Anonymous
Poway, CA
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently, I do not have this information. Although we are constantly making sure we provide top of the line products in both features and quality, you can rest assured that any measures that can be taken to improve that quality will be taken. Please keep checking back on Samsung.com for any updated information on this and other products.

-MrSamsung
answered 4 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Can I connect my PC to my HP S6373 and play BluRay discs?

Hello! I recently have been attempting to hook up my PC with a Blu Ray drive installed to my HP S6373 set. I purchased a DVI to HDMI cable and connected it from my Radeon X1950 video card to the HDMI / DVI port in the back of the tv. I am able to see my (Vista) desktop however the resolution just doesn't seem right as the fonts are somewhat distorted and the overall image quality seems subpar. I spent a good amount of time tweaking the display settings through ATI's CataIyst Control software but cant seem to replicate the quality I had/have with the VGA connection I was using before. I also installed Arctec's TMT 3 and tried playing a BluRay disc but it gave me an error message saying that there was a problem with playing it. My question is two-fold: is there a configuration available with the HP S6373 to allow me to play BluRay discs at their optimal resolution/quality through my PC? And is the HDMI / DVI port on the back of the set meant for a PC connection at all? Thanks so much for your time and expertise!
asked 4 years, 3 months ago
cole
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. Since the resolution can not be changed on the TV, the resolution and picture settings should be changed on your PC. Also if you are receiving an error message on you PC saying that it cant play a BD disk, this seems to me that its a software issue on your PC and not a TV issue since the TV has no bearing on th PC's software. The only think I can think is if your PC is HDCP compliant (HDCP is the copy protection system used by HDMI to allow the playability of copy protected content). If your PC does not offer this protection, the BD disks may have an issue playing and transmitting to the TV.

-MrSamsung
answered 4 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What's the difference between a PN63B590 and a PN63C590.

"B" and "C" are available from different retailers at similar prices.
I am going to order a 60+ Plasma set today or tomorrow and I need an answer ASAP.
Thanks
asked 4 years, 1 month ago
dgar
Leesville, SC, 29070
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry I did not get back to you earlier. From the info I have, the C590 (2010 model) offers these features over the B590 (2009 model): Mega Dynamic Contrast Ratio, Smooth playback of movies with Cinema Smooth, and Expert picture quality with Calibration Mode.

-MrSamsung
answered 4 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

difference in picture quality only between 58B540 and 58B650

asked 4 years, 10 months ago
billyc49
pittsburgh
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The B650 is going to have a higher contrast ratio, the enhanced picture engine, and Ultra filter Bright for richer colors.
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

50" Plasma TV

I'm 60 yrs old with a husband with Alzheimer's. I just want a TV for him to enjoy. Everything is too confusing & complicated. If you were buying a Plasma TV for your Dad & Mom, what would you recommend?
asked 4 years, 9 months ago
Anonymous
Fenton, Mo
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That is a great question! Personally, I would first evaluate what they will be using the set for. If they are going to just be watching DVDs/Blurays and regular cable TV, and you are on a budget, I would suggest the B430 or B450 Plasma series TVs. These offer great picture quality for a great price. If your budget is a little higher and they would like something with a higher resolution, you can look into the B550 or B650 Plasmas. I would assume that for this particular situation, the B450 would be your TV of choice. I personally have a B450 and I love it.

http://www.samsung.com/us/consumer/...

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

headphones

I'm hearing impaired and now use headphones to improve my ability to understand speech. Do all of your TV's come with headphones or are all headphone enabled/compatible?
asked 4 years, 6 months ago
jdrivers
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
On the Samsung Plasma TVs, there really is only one way to connect headphones. In order to do so, you would need to connect the headphones via an RCA to 3.5mm female connector to the red/white audio outputs on the TV. Even then, since the RCA audio outputs on this unit is a fixed pass through type of connection, you would need some sort of intermediary device to control the volume, since the TV doe not have control of the volume coming out of the analogue and digital audio outputs.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why do you have model in the same series (8) the same size 58 and 50" that have no difference in features but have diffrent prices?

If you look at the PN58B860 and the PN58B850 on the "COMPARE" function of the website they are exactly the same? whats the difference? why the different models and prices?
asked 4 years, 6 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That's a great question! As a matter of fact, there is only one main difference between the B860 and the B850. The B860 offers (which the B850 does not offer) Cinema Smooth, which helps to display your movies in a smoother fashion to where it more closely matches a true cinema experience.

-MrSamsung
answered 4 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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