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Customer Questions & Answers for
Plasma TV

Customer Questions & Answers:
66 Questions
 | 
52 Answers

Questions & Answers for Plasma TV

Question

LED Vs Plasma

What are the benifits of LED vs Plasma.
does LED come in a 50" size
asked 5 years, 3 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
As both technologies evolve, the stark differences between the two are becoming less and less apparent, and ultimately your personal preference will be the ultimate deciding factor. Just to clarify, LED is an LCD TV that uses LEDs as the backlight instead of florescent tubes.

Traditionally, plasmas have been touted as having a more cinematic or film-like experience while LCDs can appear crisper and saturated thus better suited to video-based material or gaming.

Other considerations that were the hallmarks of the old LCD vs. Plasma arguments like screen burn-in, judder and motion blur have been largely addressed. However plasmas will still cost more to run than LCDs (although they tend to be cheaper which may make this point moot), and LCDs still can have off-axis viewing problems (looking at the screen away from the center "sweet spot").

It is important that you see both side-by-side and decide for yourself which you prefer. I would also recommend bringing a favorite DVD and Bluray disk so you can test both sets with material you are familiar with.
answered 5 years, 2 months ago
TeoNYC
0points
0out of 0found this answer helpful.
answer 2
Comparing LED to Plasma is like comparing apples to oranges. Sure they are both fruits, but they taste and look completely different. The best way to decide which is better is to figure out which one tastes better to you. Although I can not list all the differences, I will say that Plasma is usually a larger set, although the LED's come in a 55" flavor. Plasmas also tend to have a slightly higher contrast, while the LED is a much thinner TV. I would suggest heading to one of out retail partners and comparing the two techs side by side and deciding for your self which one suits your lifestyle.
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

pc connection

Hi how com the pc d-sub connection is not offered in toc plasma tvs?
you ought to to put them in for consumers since a lot of people using their tv as computer monitor as well at home.
thanks
kevin
asked 5 years, 4 months ago
mookimchi
on Plasma TV
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The current line of Samsung plasma televisions includes a VGA connector for use as acomputer monitor. You only need to have computer and male to female VGA cable to use it. If you are more quality conscious, and you have an HDMI output on your laptop or desktop's video card, use that connection, it will yield improved quality images.
answered 5 years, 4 months ago
slamjazz2003
Long Island, NY
0points
0out of 0found this answer helpful.
Question

How do I contact your parts department by phone?

I need to get a stand for a 42" plasma TV.
asked 5 years, 3 months ago
cdberry
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cdberry, if you call 1-800-SAMSUNG, they should be able to help you out.
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how will I know when I should update the firmware on my new plasma tv?

asked 5 years, 3 months ago
malcom6319
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The plasma wont tell you if you need an update, but if you check your TV's firmware version and the version online, if the online version is a higher number then you should update the firmware.
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Differences in series 5 - All have Cinema Smooth?

IN comparing the series 5 - details - some refers to Cinema Smooth and others refer to Full HD Engine.

Do all have Cinema Smooth and/or Full HD? Also the Color Match feature?
asked 5 years, 3 months ago
MWY1
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As far as Cinema Smooth goes, only the PNB560 has it within the 5 series plasmas. However all of the 5 series plasmas have 1080 Full HD Motion.
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do you clean an LCD plasma TV screen

asked 5 years, 2 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will want to use a damp cloth. Makes sure its a non abrasive cloth, and that the water you use is purified. Using normal tap water could leave streaks and/or mineral deposits on the screen it self. There are several screen cleaning chemicals on the market, however I would suggest just using good ol' water.
answered 5 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is it true that Samsung provides services such as customizing models of Plasmas? If so how do I come about that/

Customization of Models.
asked 5 years, 2 months ago
usaf007dbs
Santa Rosa, CA
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regrettably, Samsung can not customize TV sets for the general public. They do, however, provide customized models for specific retail partners (such as Best Buy, Sam's Club, etc.).
answered 5 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Plasma 650 series 6: Does this TV have a head phone jack?

asked 4 years, 10 months ago
cainil
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Unfortunately there is no headphone jack; however you can still connect headphones to this unit. In order to hear out of headphones, you would need to connect the headphones via an RCA to 3.5mm female connector. Even then, since the RCA audio outputs on this unit is a fixed pass through type of connection, you would need some sort of intermediary device to control the volume, since the TV doe not have control of the volume coming out of the analogue and digital audio outputs.

-MrSamsung
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Model SPS4243X/XAA : can it be used as a computer monitor, and if so, how?

asked 4 years, 10 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry, but I do not have any information of the unit you have mentioned. If said unit is an international version, please contact your local Samsung customer service center for a proper answer. Although i may not have info on this set, i can still give you a synopsis as to how to connect a PC to a Samsung TV to be used as a monitor.

There are three ways to connect your PC to your Samsung TV: monitor cable, HDMI to HDMI or HDMI to DVI.

Although all of these connections are easy to hook up, the PC monitor cable is the most common. To connect it this way, just use a standard PC monitor cable to connect from the monitor out of your PC to the PC input on the TV. Some adjustments to the PC's resolution is required.

If your PC offer HDMI out, I would highly suggest using this connection, since it is a basic plug-n-play connection (meaning almost no adjustment is needed on the TV or PC)

HDMI to DVI is almost the same as straight HDMI, but in this case, you will want to connect the DVI end of the cable to the PC (if available) and the HDMI into the TV. This is also considered a plug-n-play connection.

-MrSamsung
answered 4 years, 10 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Do plasma sets contain liquid crystals?

I purchased a Samsung lcd for use in a cabin in the woods that is shut down in the winter. Water drained and no heat. I then find that lcd tv's can't be stored where the temp is colder than 4 degrees below 0. In upper Michigan they are that cold or colder. I assume I can't leave this tv in the cabin. What about the plasma tv's? Can they be left in temperatures that cold or colder?
asked 4 years, 10 months ago
wfkramer
Mesick Michigan
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The storage temperature for plasma panels are also limited to -4 °F. Plasma panels do not contain liquid crystals, but instead of a different "gas and glass" manufacturing that also doesn't do well in extremely cold situations.

--Mr. Samsung
answered 4 years, 10 months ago
MisterSamsung
0points
0out of 0found this answer helpful.
Question

What is the difference in picture quality between the 58B860 and the 58B650

The majority of viewing will be commercial TV on cable
asked 4 years, 10 months ago
gerryb
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The specifications are the same so there would be no difference in picture quality. The difference is in the thinness and the look of the cabinet.
answered 4 years, 10 months ago
dime
Washington State
0points
0out of 0found this answer helpful.
Question

LEDHDTV's?

Hi. We currently own 2 of your amazing TV's. We are interested in buying your new LED TV's. I see by the way they are sold,,,they are all High Def. too. To get the full appreciation of the LED quality, would this TV need the High Def. signal, or will the LED quality be amazing with a reg. hook up? Right now I have a 20" Sony LCD TV in my bedroom. Not hooked up to an HD signal, and the picture is crystal clear. When I purchased 1 of your LCD HDTV's,,,the pic. quality tripled after I bought an HD signal box from Direct TV. Will I need to get a HD signal box for your new LEDHDTV? I'm interested in a 32" TV to swap out the Sony.
asked 4 years, 10 months ago
Dewwop
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Dewwop,

To get the best picture quality you would need a High Definition signal. This can be obtained from over the air broadcasts, cable or satelite providers, or high definition content from Blu-Rays or gaming consoles such as the Playstation 3 or Xbox 360.

That being said, beauty is in the eye of the beholder. When displaying standard definition content on an LED, Plasma, or LCD tv, visual "artifacts" will be more present then on a smaller or standard definition CRT television. This is due to the increase in size and quality on your new set. The biggest upgrade these tv's provide is in regards to HD content.

You mentioned that you do have a 20inch LCD tv and the quality of SD looks good. This could be due to the size. Keep in mind, the bigger TV you get, the more "artifacts" you will see. Since these TV's are in the widescreen 16:9 ratio, you will also get a "squashed" effect with SD content.

I hope this helps you a bit with your question.

Thank you.
answered 4 years, 10 months ago
dime
Washington State
0points
0out of 0found this answer helpful.
Question

model differences

What is the difference between an 'A' model and a 'B' model, eg., the PN42A450 and the PN42B450. The side-by-side comparison does not show comparable items or descriptions for each model, so I still can't tell what the difference is between these two. Same applies for other models as well in the LCD line and the Plasma lines. I understand the differences in the last three digits, which I believe distinguish the contrast ratio of the model. I am interested in your models but confused about their features.
asked 5 years, 4 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there rg3637! The main difference between the B450 and the A450 is that the B450 is the newer model , has a higher contrast ratio and has an updated ToC Red bezel.
When ever you see the "B" in the model number, you will know that is the newer updated model. The last 3 digits is not a determiner of the contrast, but rather, just a naming convention that Samsung uses to separate the many different models we offer.

I hope this helped you out :)
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

question about different series

I am looking into purchasing a Samsung plasma tv, but I am confused about the different numbered series.
Can you please explain. Are the higher number more recent sets?
asked 4 years, 9 months ago
Anonymous
medford or
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question! Although the "B" in the model number indicated the model year of the unit (B meaning it is a 2009 model, while A means its a 2008 model) the higher the actual model number, the more features the TV will offer. Although I can not list every difference between the models on here, I can say that the B430 is the entry level model, while the B860 is the top of the line model. In order to help you better, Samsung has implemented a comparison feature into the Samsung website. In order to access this feature, pick a TV you want o start comparing, then press the "Save" tab located right next to the compare button on the product page. this will save the model you want to compare onto your account. Once you have done that, head to the next model you want to compare and do the same. when you are ready (you can compare up to 4 different models at once), press the "Compare" button on the last product page and you will be given an option to compare all of your selected models along the bottom of the screen. Press "Compare Now" in the new tab that pops up, and you will be directed to a detailed comparison sheet that will give you all the differences between the models.

-MrSamsung
answered 4 years, 9 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will Samsung be manufacturing a 46" Plasma TV this year?

asked 5 years, 4 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there Ergoguy, I don't have any information on a 46" plasma, but keep checking back on Samsung.com for any updates on the new models.
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

what is the difference between PN50B860 50” & PN50B850 50" ?

asked 4 years, 8 months ago
looking
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The B860 has all the same features and specs as the B850 except for one: the B860 offers Cinema Smooth (The Cinema Smooth feature helps to display your movies in a smoother fashion to where it more closely matches a true cinema experience).

-MrSamsung
answered 4 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the difference between the PN58B860 and the 850 as the compare area shows them equal

asked 5 years, 2 months ago
Richfow
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The B860 adds Cinema Smooth over the B850.
answered 5 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a firmware fix for the Cinema Smooth problem reported on the PN50B650 Series

The CNET review states the following about the PN50B650:
"When we engaged the "Cinema Smooth" mode in the Film Mode menu, which is designed to help preserve the correct frame rate of film with 1080p/24 sources, black levels rose significantly. It was as if the TV had switched to another, uncalibrated picture mode. Switching Film Mode back to Off didn't return the black levels to their correct, calibrated state; to do so we had to stop playback entirely, which sent a normal 1080p/60 source to the TV and disengaged Cinema Smooth. Needless to say this is unusual behavior, and we'll update this review when Samsung has an explanation (and hopefully a fix). In the meantime, we recommend not using Cinema Smooth with our picture settings."

I would like to purchase this as Samsung has always provided a great line of Plasmas and LCDs, but I am hesitant due to this issue. Is it a known issue and will it be addressed?
asked 5 years, 2 months ago
BarcIT
Maryland
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I would not know if this is a known issue or if it will be addressed, I can say that Samsung stands behind all their TVs and will service or even replace the unit if there is a detrimental problem with your set (all within the manufacturer's warranty and time frame). If you have any further questions about this or any other issue, please contact 800-SAMSUNG for live issue resolution.

-MrSamsung
answered 4 years, 11 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What are the exact differences between the 6-Series and 8-Series plasmas?

Except for the thickness of the cabinet, I cannot find any differences between Series-6 and Series-8 plasmas. Can you clarify if there are any significant performance or feature differences?
asked 5 years, 2 months ago
Ted11211
Brooklyn, NY
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ted,

I've done extensive research on both and have found the only difference between these two series is the "look and feel" and one additional component input found in the 6 series.

The 8 series are thinner and lighter. The thickness of my 50 inch plasma 650 series is 3 inches. The thickness of the 8 series is 1.5 inches I believe. The 650 also has the touch of color in red. The 8 series does not.

All features in the set are the same including specifications regarding the quality of picture. The 650 series does have one extra component input though.

Buy the 8 series for the wow factor.

I hope this helps!
answered 4 years, 10 months ago
dime
Washington State
0points
0out of 0found this answer helpful.
Question

exact differances between pn63b550/pn63b590

will purchase one of the 63in listed above in 2 weeks need to know what the exact tech. differances in the sets other than the 400.00 price differance.
asked 5 years, 2 months ago
nissan
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Differences are
1. PN63B590 has the less reflective "ultra filter bright screen". The PN63B550 comes with the standard "filter bright screen"

2. PN63B590 has the "Cinema smooth" 24p video play back feature which allows it to process blu-ray movies in a more realistic manner.

3. The PN63B590 has a touch sensitive on/off button under neath the lighted Samsung logo on the front of the TV. The PN63B550 has a push button on/off switch on the side of the TV.
answered 5 years, 1 month ago
GoChargers
Portland, OR
0points
0out of 0found this answer helpful.
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