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Customer Questions & Answers for
Plasma TV

Customer Questions & Answers:
66 Questions
 | 
52 Answers

Questions & Answers for Plasma TV

Question

LED Vs Plasma

What are the benifits of LED vs Plasma.
does LED come in a 50" size
asked 5 years, 5 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
As both technologies evolve, the stark differences between the two are becoming less and less apparent, and ultimately your personal preference will be the ultimate deciding factor. Just to clarify, LED is an LCD TV that uses LEDs as the backlight instead of florescent tubes.

Traditionally, plasmas have been touted as having a more cinematic or film-like experience while LCDs can appear crisper and saturated thus better suited to video-based material or gaming.

Other considerations that were the hallmarks of the old LCD vs. Plasma arguments like screen burn-in, judder and motion blur have been largely addressed. However plasmas will still cost more to run than LCDs (although they tend to be cheaper which may make this point moot), and LCDs still can have off-axis viewing problems (looking at the screen away from the center "sweet spot").

It is important that you see both side-by-side and decide for yourself which you prefer. I would also recommend bringing a favorite DVD and Bluray disk so you can test both sets with material you are familiar with.
answered 5 years, 4 months ago
TeoNYC
0points
0out of 0found this answer helpful.
answer 2
Comparing LED to Plasma is like comparing apples to oranges. Sure they are both fruits, but they taste and look completely different. The best way to decide which is better is to figure out which one tastes better to you. Although I can not list all the differences, I will say that Plasma is usually a larger set, although the LED's come in a 55" flavor. Plasmas also tend to have a slightly higher contrast, while the LED is a much thinner TV. I would suggest heading to one of out retail partners and comparing the two techs side by side and deciding for your self which one suits your lifestyle.
answered 5 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

model differences

What is the difference between an 'A' model and a 'B' model, eg., the PN42A450 and the PN42B450. The side-by-side comparison does not show comparable items or descriptions for each model, so I still can't tell what the difference is between these two. Same applies for other models as well in the LCD line and the Plasma lines. I understand the differences in the last three digits, which I believe distinguish the contrast ratio of the model. I am interested in your models but confused about their features.
asked 5 years, 6 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there rg3637! The main difference between the B450 and the A450 is that the B450 is the newer model , has a higher contrast ratio and has an updated ToC Red bezel.
When ever you see the "B" in the model number, you will know that is the newer updated model. The last 3 digits is not a determiner of the contrast, but rather, just a naming convention that Samsung uses to separate the many different models we offer.

I hope this helped you out :)
answered 5 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will Samsung be manufacturing a 46" Plasma TV this year?

asked 5 years, 6 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there Ergoguy, I don't have any information on a 46" plasma, but keep checking back on Samsung.com for any updates on the new models.
answered 5 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What is the difference between the PN58B860 and the 850 as the compare area shows them equal

asked 5 years, 4 months ago
Richfow
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The B860 adds Cinema Smooth over the B850.
answered 5 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is there a firmware fix for the Cinema Smooth problem reported on the PN50B650 Series

The CNET review states the following about the PN50B650:
"When we engaged the "Cinema Smooth" mode in the Film Mode menu, which is designed to help preserve the correct frame rate of film with 1080p/24 sources, black levels rose significantly. It was as if the TV had switched to another, uncalibrated picture mode. Switching Film Mode back to Off didn't return the black levels to their correct, calibrated state; to do so we had to stop playback entirely, which sent a normal 1080p/60 source to the TV and disengaged Cinema Smooth. Needless to say this is unusual behavior, and we'll update this review when Samsung has an explanation (and hopefully a fix). In the meantime, we recommend not using Cinema Smooth with our picture settings."

I would like to purchase this as Samsung has always provided a great line of Plasmas and LCDs, but I am hesitant due to this issue. Is it a known issue and will it be addressed?
asked 5 years, 4 months ago
BarcIT
Maryland
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although I would not know if this is a known issue or if it will be addressed, I can say that Samsung stands behind all their TVs and will service or even replace the unit if there is a detrimental problem with your set (all within the manufacturer's warranty and time frame). If you have any further questions about this or any other issue, please contact 800-SAMSUNG for live issue resolution.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What are the exact differences between the 6-Series and 8-Series plasmas?

Except for the thickness of the cabinet, I cannot find any differences between Series-6 and Series-8 plasmas. Can you clarify if there are any significant performance or feature differences?
asked 5 years, 4 months ago
Ted11211
Brooklyn, NY
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ted,

I've done extensive research on both and have found the only difference between these two series is the "look and feel" and one additional component input found in the 6 series.

The 8 series are thinner and lighter. The thickness of my 50 inch plasma 650 series is 3 inches. The thickness of the 8 series is 1.5 inches I believe. The 650 also has the touch of color in red. The 8 series does not.

All features in the set are the same including specifications regarding the quality of picture. The 650 series does have one extra component input though.

Buy the 8 series for the wow factor.

I hope this helps!
answered 5 years ago
dime
Washington State
0points
0out of 0found this answer helpful.
Question

exact differances between pn63b550/pn63b590

will purchase one of the 63in listed above in 2 weeks need to know what the exact tech. differances in the sets other than the 400.00 price differance.
asked 5 years, 4 months ago
nissan
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Differences are
1. PN63B590 has the less reflective "ultra filter bright screen". The PN63B550 comes with the standard "filter bright screen"

2. PN63B590 has the "Cinema smooth" 24p video play back feature which allows it to process blu-ray movies in a more realistic manner.

3. The PN63B590 has a touch sensitive on/off button under neath the lighted Samsung logo on the front of the TV. The PN63B550 has a push button on/off switch on the side of the TV.
answered 5 years, 4 months ago
GoChargers
Portland, OR
0points
0out of 0found this answer helpful.
Question

How do we know if we're really getting HD?

We were told that we're not really getting HD unless you get a HD tuner or have an internal tuner. We can't find anything in our manual (400 Series) about having an internal tuner. Are we viewing HD?
asked 5 years, 4 months ago
sylvanstruck
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All Samsung TVs from the past 2 generations will come equipped with a digital tuner which allows for the viewing of some HD content over the air and from a straight cable connection. You do not need a digital tuner in order to view all your HD content though. By using an HDMI cable to connect to your digital cable box or DVR, you will be getting full HD streaming as well. this all depends on what your cable provider offers to you in the form of HD content. Regardless of the cable companies policies, you can rest assured that your Samsung TV will display all your HD content in its full HD resolution.
answered 5 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Difference between "A" and "B" series

Am wondering what the difference in the PNxxAxxx and the PNxxBxxx series are. Difficult to see any differences in the comparisons
asked 5 years, 3 months ago
pogo
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are many differences between the A and B models. To many to list here since every model series has a different feature set between them. The reason for the A and B is that the A series models are from 2008 and the B series models are from 2009.

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

are we getting 600hz?

I just got a nice 50in B550 plasma. It says in the top left side that we are getting (1080i 60hz) with HD cable and (1080p 24hz) with blue ray. I have the top of the line HDMI cords that says they suppot 120hz. Why is it saying 60hz and 24 hz? Is this refering to something else or do I not have a setting right? I checked in the manual and tv settings and nothing could help me.
asked 5 years, 3 months ago
Pauly
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a few things that need to be addressed here. The Info Box only displays the information of the actual signal and not of the upconverted or enhanced image. Also currently, as far as I know, there are no devices that transmit a signal at 120hz. the highest it is transmitted on is 60hz.
Lastly, the 600Hz sub-field motion on Samsung Plasmas refers to the image that is being transmitted is shown at it's native refresh rate but the TV then flashes the individual pixels faster so the images appear smoother. In the case of a 60Hz image, the TV flashes the pixels 10 times faster then normal. So 60 fps x 10 sub-field = 600 flashes of the pixels per second. This makes the images seem much smoother on the screen but it does not increase the actual frames per second.

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

My 58" plasma is leaning back on tv stand. Is this OK?

I just purchased a Samsung 58" plasma. (B550) I currently have it on a stand. It's leaning backwards. This could be because my floor is slightly unlevel. But is this normal? Is this OK? For example, the top of the tv is 10" from the wall and the bottom is 10.75" from the wall. The 3/4" seems significant to me.

Is this bad for the TV? Should I invest in a tv stand that has a standing mount?

Thanks!
asked 5 years, 3 months ago
etessitore
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although such a small gradient may not harm the TV, it is always recommended that the sets are set up to be level across all axis'. If you can find a way to level the TV, it would probably be a wise course of action.

-MrSamsung
answered 5 years, 3 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I find out the refresh rates on samsung tv's

asked 5 years, 6 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That depends on which television you are inquiring about. If you are asking about L.C.D. televisions, except when they are marketed as 120hz televisions they will be 60hz. If you are asking about PLASMA televisions, their refresh rates are significantly higher, generally around the 400+ to 600hz range.Check the "specifications" tab for each Samsung television you are interested in, you should find it there.

Although I myself have never noticed any motion blur on Samsung's L.C.D. televisions, if you tend to watch sports ,action movies, etc, PLASMA televisions are still superior for fast action due to their extremely high refresh rate.
answered 5 years, 6 months ago
slamjazz2003
New York
0points
0out of 0found this answer helpful.
Question

DIfferences between models?

Someone previously asked the difference between your A and B plasma models. You stated that the B models are newer, but was wondering why they seem to be less expensive than the A models. For example, the B850 is the same price as the A650, despite the B850 being thinner. Does this have something to do with the B models having a "mega" dynamic contrast ratio, while many A models have a 1,000,000:1 ratio? How do these contrast ratios compare? Thanks.
asked 5 years, 6 months ago
djj10
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there, let me try and clear this up for you. The B model is in fact the newer model, and has a higher contrast ration the the previous models. Don't be confused by the "Mega Contrast", this just means the contrast has increased from the previous model by almost 3 fold. The reason why the B models are less expensive is due to the fact that we have streamlined our manufacturing processes. Also, the prices you see on our website are the manufacturer suggested prices and may or may not reflect the pricing within our retail partners. That being said, since the A models are last year's models, you may find they are less expensive in stores today then the B models.
answered 5 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is the PN63B550 a newer model than the PN63A650

asked 5 years, 6 months ago
Richard17
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You got it, the B550 is the new model for '09.
answered 5 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

pc connection

Hi how com the pc d-sub connection is not offered in toc plasma tvs?
you ought to to put them in for consumers since a lot of people using their tv as computer monitor as well at home.
thanks
kevin
asked 5 years, 6 months ago
mookimchi
on Plasma TV
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
The current line of Samsung plasma televisions includes a VGA connector for use as acomputer monitor. You only need to have computer and male to female VGA cable to use it. If you are more quality conscious, and you have an HDMI output on your laptop or desktop's video card, use that connection, it will yield improved quality images.
answered 5 years, 6 months ago
slamjazz2003
Long Island, NY
0points
0out of 0found this answer helpful.
Question

Netflix on 650 Series TV?

When will Netflix become available on the 650 Series?
asked 5 years, 3 months ago
paulm
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry, but at this time, I do not currently have an answer to this inquiry. Currently there is no information on when Netflix will be added to the widget gallery.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do I contact your parts department by phone?

I need to get a stand for a 42" plasma TV.
asked 5 years, 6 months ago
cdberry
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cdberry, if you call 1-800-SAMSUNG, they should be able to help you out.
answered 5 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how will I know when I should update the firmware on my new plasma tv?

asked 5 years, 5 months ago
malcom6319
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The plasma wont tell you if you need an update, but if you check your TV's firmware version and the version online, if the online version is a higher number then you should update the firmware.
answered 5 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Differences in series 5 - All have Cinema Smooth?

IN comparing the series 5 - details - some refers to Cinema Smooth and others refer to Full HD Engine.

Do all have Cinema Smooth and/or Full HD? Also the Color Match feature?
asked 5 years, 5 months ago
MWY1
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As far as Cinema Smooth goes, only the PNB560 has it within the 5 series plasmas. However all of the 5 series plasmas have 1080 Full HD Motion.
answered 5 years, 5 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How do you clean an LCD plasma TV screen

asked 5 years, 4 months ago
Anonymous
on Plasma TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You will want to use a damp cloth. Makes sure its a non abrasive cloth, and that the water you use is purified. Using normal tap water could leave streaks and/or mineral deposits on the screen it self. There are several screen cleaning chemicals on the market, however I would suggest just using good ol' water.
answered 5 years, 4 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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