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Customer Questions & Answers for
LCD TV

Customer Questions & Answers:
184 Questions
 | 
163 Answers

Questions & Answers for LCD TV

Question

What LCD TV models have PIP with SWAP?

Do you presently offer HDTV with PIP? By PIP, I specifically mean viewing two live telecasts simultaneously with swap capability. The HDTV tuner selects one live telecast and an HDTV input connector (HDMI or component input) receives the second live telecast from some external source (eg DVD recorder with embedded digital tuner). I want to watch two live sports telecasts and swap large/small windows with swap button on remote controller. I receive thru-air digital signals via antenna. Do you presently have a model with this capability?
asked 5 years, 3 months ago
Anonymous
14543
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although the LCD B630 and higher, Plasma 6 series and higher and the Samsung LED TVs offer a one tuner PiP, none of these Samsung TVs actually offer the "swap" feature. Here is a simple way to set up the PiP feature on these units.

In order to connect it up, you will need a hard line going into the TV (cable coax) and an active secondary connection (HDMI, component, PC). To activate it up, either head into the TV's menu or click the Tools button on the remote control.

Again, you will need both a coax connection and a secondary input connection in order to properly activate and view PiP on your set. If your option is grayed out, this means that one of the required connections is not active and connected properly.

For further information on PiP, please refer to page 20 in these units user manuals.

-MrSamsung
answered 5 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

LN40B630 vs LN40B640.. What's the difference? part two

OK Maybe a tech can answer these,
checking the Samsung comparison.
640 says widescreen 630 doesn't
Both are widescreen, right??
630 says mega contrast, what is that and does the 640 have it as well.

640 says ultra clear panel, I've seen Glossy panel vs Semi- matte on some tv's.
Does that apply here? and if so what's the difference??
Or are the 630 and 640 the same on this?

Touch of Color, 640, Yes(grey), 630, blank. Isn't touch of color a standard on all
Samsungs? or am I wrong and the 630 doesn't have it.
And what exactly is it.

I know this is alot to ask but if a samsung tech or anyone else knows and could send some
info my way I'd appreciate it. There's about a $100 bucks difference and I'm trying to
figure out why, if the 640 is worth the extra $$ to me.
Otherwise I'll have to ask someone trying to sell me the more expensive tv or what
they happen to have in stock.
thanks
asked 5 years, 3 months ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question! There are a few differences between the B630 and the B640. The main ones are: 1)The B640 is a Best Buy exclusive, 2) The B640 is ToC gray, while the B630 is ToC red (Touch of Color only refers to the actual color of the bezel and the manufacturing process used to produce the bezel it self, not all Samsung TVs offer ToC), 3) the B630 has a matte screen which is considered a "Clear Panel" panel, and not the glossy Ultra Clear Panel. Also both the B640 and the B630 offer basically the same Mega Contrast (80,000:1).

-MrSamsung
answered 5 years, 2 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Why does my 3 year old Samsung DLP have white spots?

There are more and more spots appearing on my 3 year old television everyday. There are now 16 white spots on the screen and television viewing is getting harder to do.
asked 5 years, 1 month ago
jpm55
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you, Samsung stands behind all their TVs and will service and repair the unit if there is a detrimental problem with your set (all within the manufacturer's warranty’s time frame and guide lines). If you have any further questions about this or any other issue, please make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG for live issue resolution.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Series 8 turn-on delay

I have a Series 8 model LN46A860S2F that will not turn-on immediately if it has been off for awhile. I've only had the tv for 1 year and the past couple months it turns on and acts like it is not receiving a signal from the satellite receiver. If the tv is turned off and on a few times, it eventually emits sound and then turns on after a delay. Can you tell me what could be happening?
asked 5 years ago
camatt31
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
MY 7 SERIES DID SOMETHING LIKE THAT AND I HAD TO GET A FIRMWARE UPGRADE. I UPLOADED IT USING A FLASH DRIVE. GO TO SAMSUNG.COM AND GET THE DOWNLOAD. THEY HAVE THE INSTRUCTIONS ON HOW TO DOWNLOAD IT. ONCE YOU GET THE DOWNLOAD YOU HAVE TO PUT IT ON THE FLASH DRIVE. YOUR TV SHOULD HAVE A USB PORT IN THE BACK OR ON THE SIDE. WITH THE TV OFF PUT THE FLASH DRIVE IN THE USB PORT AND TURN THE TV ON. GO TO MENU AND ENTER FIRMWARE UPLOAD AND THE TV WILLDO THE REST. IT WILL LET YOU KNOW ONCE IT IS DONE. YOUR TV SHOULD WORK FINR AFTER THIS.
answered 5 years ago
MrBASSHEAD1
0points
0out of 0found this answer helpful.
Question

Why won't my TV recognize my A/V connection?

I had my A/V cable from my video game system hooked up to my 6000 LED. I disconnected it to attach a component cable from my DVD player. Now the television will not recognize my A/V cable for my video game system. It only recognizes when I have all 3 component cables attached. Do I need to change a setting on the TV or something?
asked 5 years ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I’m sorry you are having an issue with your device. Although with the information you have provided I do not have a solution for you; I will say that if you make a service request at http://www.samsung.com/us/support/o..., or contact 800-SAMSUNG, the service department should be able to provide you with a live solution.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Will my wireless headphone with volume control work on the PN58B860 or PN58B650 sets?

I currently use a RCA WHP-150 wireless headset with volume control on a 61" DLP; I want to replace the TV with a Samsung 58" plasma. The wireless headphones are equipped with a 3.5mm male connector. When I plug it into the 3.5mm female connector TV speakers are turned off. Will this wireless headphone work with either or both of the above sets? Will I have to turn off the speakers after I plug in the device or will they be disconnected automatically?
asked 5 years, 2 months ago
Larryek
Texas
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That's a great question! As a matter of fact, you will be able to connect your wireless headphone system to the B860 or the B650. You will, however, have to manually turn the speakers off on the set when you use the headphones. Also, with both sets, the audio outputs are a fixed pass-through setup, so the TV's volume control does not affect the sound out of the outputs. This means that your headphone system should have the ability to adjust the sound levels. Lastly, although you can connect the 3.5mm jack into the B860, the B650 will require you to use generic RCA Red/White connectors, since the B650 does not offer a 3.5mm jack for audio output.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Does the PN58B650 have PIP?

When I compare the PN58B860, PN58B850 and the PN58B650 the PN58B860 and 850 indicate a "yes" next to PIP; the PN58B650 indicates "No." However, the owner's manual downloaded online for the PN58B650 indicates PIP and Consumer Reports also states the PN58B650 has PIP. Is there a reason or difference in the PIP for the PN58B860 and 850 verse the PIP with the PN58B650?
asked 5 years, 2 months ago
Larryek
Texas
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry for the confusion. The PN58B650 does actually have a 1-tuner PiP system. 1-tuner systems only allow for one cable connection to be shown at a time on the screen. In order to connect it up, you will need a hard line going into the TV (cable coax) and an active secondary connection (HDMI, component, PC). To activate it up, either head into the TV's menu or click the Tools button on the remote control.

Again, you will need both a coax connection and a secondary input connection in order to properly activate and view PiP on your set. If your option is grayed out, this means that one of the required connections is not active and connected properly.

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

how do i select a source if tv wont turn on?

asked 5 years, 2 months ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the television doesn't turn on, I would suggest having the unit serviced.

You can start the process by going to the Samsung Support website and filling out an online service request. For your convenience, I've posted a direct link here:

http://www.samsung.com/us/support/o...

Best,

--Mr. Samsung
answered 5 years, 2 months ago
MisterSamsung
0points
0out of 0found this answer helpful.
Question

PIP

My cable service has PIP. The Samsung tv I'm contemplating purchasing, does not hav PIP. Will my cable PIP still work anyways?
asked 5 years ago
Jeanne9306
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Although the TV may not offer on-board PiP, any other devices that support PiP will have this feature displayed on the TV with out a problem.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

NTSC/PAL compatibility

I am planning to buy either the LN40B630 40” 1080p or LN40B610 40” 1080p LCD TV in the US. I will be travelling back to India next year and wanted to ask if these models are PAL/NTSC compatible in India? HDTV is not present in India and I wanted to make sure that these models could work with cable and other channels in India. Please can you advice.
asked 5 years ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you purchase the unit within the North American Territories, it will only have support for NTSC/ATSC/QAM broadcasting systems and only 100v-127v 60Hz power. Outside of the NA territories you will not only need a converter for the broadcast, but also for the power.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

What models are available in "White"?

Are any LED's in white?
asked 5 years, 1 month ago
Anonymous
Lithuania
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Currently the only model that is White in color is the LN19B361.

http://www.samsung.com/us/consumer/...

-MrSamsung
answered 5 years, 1 month ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Playing MKV fvideo files

I have Samsung LCD 46" of 6 Series and I love it, but there is one thing I'd like to ask you about. When I play MKV files via Media Player it does not recognize DTS audio tracks and sometimes some video formats. Is that possible to fix it somehow. Maybe you could fix it in the next Firmware? It would be awesome! Thanks a lot fro your attention!
asked 5 years, 1 month ago
Alexander
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the post! Although I may not have a solution for you right now concerning your non-playing files (aside from performing a firmware update), I will bring this up to the proper departments for any future issue resolution. I assume you have the B650 unit and have the unit either connected via DLNA or USB. Again, thank you for your post.

-MrSamsung
answered 5 years ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Do any of your 26 or 32" LCD TVs come with a USB photo viewer?

asked 5 years, 8 months ago
GarrettH
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there GarrettH, great question. for the 2009 model year, neither size comes with Wiselink, which allows you to view pictures and listen to music through a usb drive. However the LN32B650 does have Infolink, which allows you to view some RSS internet content from the TV it self.

I hope this helped you out :)
answered 5 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Is the LN40A650 a discontinued model?

If so, what model has replaced it? Thanks
asked 5 years, 8 months ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hey there Racso89, thanks for the question. I don't know whether or not the LN40A650 is discontinued, but I can say that there is a newer model. The LN40B650 is the 2009 model, and it has some updates to the set. check out our compare feature on the LCD front page to get a side by side comparison between the two sets.
answered 5 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Some stores are advertising a LN22B460. Is this a new model?

asked 5 years, 8 months ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there Paul3houses, as a matter of fact yes, the LN22B460 is a new set for the 2009 model year. Check it out at this link: http://www.samsung.com/us/consumer/...

I hope this helped you out :)
answered 5 years, 8 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

How are the resolutions for LCD TV?

asked 5 years, 8 months ago
michaelangelo
New York, NY
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Define what you mean by how, the higher the resolution, the clearer the picture: but you have to have either have an HD subscription service to see it, or use DTV.
answered 5 years, 8 months ago
nelson480
0points
0out of 0found this answer helpful.
Question

What is the best way to clean my LCD TV?

asked 5 years, 8 months ago
Anonymous
CA
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Use a rag.
answered 5 years, 1 month ago
Anonymous
0points
0out of 0found this answer helpful.
Question

LN55B650 - Why is there no specs or details about this model on the Samsung Website?

asked 5 years, 7 months ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most likely this just means that we haven't updated the site yet to include that set and/or the set has not been fully released to the public yet. Keep checking back since we update our site regularly.
answered 5 years, 7 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
Question

Do Sumsung Tv's have Automatic Volume Control?

asked 5 years, 7 months ago
Anonymous
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes on most samsung TVs there is an option in the menu under sound for "Auto Volume".
answered 5 years, 7 months ago
Josh
0points
0out of 0found this answer helpful.
Question

Is it a good idea to mount an LCD over a fireplace?

The fireplace in questions is a sealed direct vent gas unit. Willl the heat effect the life of the set or will mounting over a fireplace void the warranty?
asked 5 years, 6 months ago
ROBinCT
Connecticut
on LCD TV
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That's a great question. I would say turn your fireplace on, and check for your self to see if there is too much excess heat coming from the fireplace onto the area where the TV would be mounted. Keep in mind that the TV will produce some heat as well, so you don't want any excess heat radiating on the TV.
answered 5 years, 6 months ago
MrSamsung
Samsung HQ
0points
0out of 0found this answer helpful.
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